Customer Service Pharmacy Technician

Zulaykies (Zuly) Tinoco

Ph: 561-***-****

Email: ***********@*****.***

Registered Pharmacy Technician Professional

Recognized for consistent success with completing certifications, continuing education, working with children patients, enhanced performance, and maximize customer satisfaction in a medical office environment. Desire to secure a position as a Pharmacy Technician where I will have the opportunity to apply my newly acquired skills.

SKILLS & EXPERTISE VALUE OFFERED

cpr certified blood born pathogen certified Intercom Plus dentrix microsoft

bilingual english / spanish insurance verification and billing dental x-rays

customer service effective communication

CAREER TRACK & PERFORMANCE

Walgreens Externship (180 hours) BOCA RATON, FL

Pharmacy technician July 2015-August 2015

As a pharmacy technician, there was a need for absolute accuracy and precision of technical and clerical aspects of the position to ensure patient’s health and safety. Under the supervision of a licensed pharmacist, I dispensed medication and other healthcare products to patients and consumers.

Contributions:

Assisted the pharmacist to dispense medication and provided information regarding the prescribed medication to patients.

Gained proficiency of the pharmacy operations through counting tablets, weighed, measured and sometimes mixed medication, replenished Parata machine, stocking shelves, etc. in a fast paced retail environment.

Verification of the information on the prescription is complete an accurate.

Palm Beach Children’s Dentistry ROYAL PALM BEACH, FL

DENTAL ASSISTANT with expanded functions 2012-July 2015

My experience has been directly working alongside the dentist to perform dental procedures on children. Working with children requires having patience and a gentle approach so that they feel safe during their time in the chair.

Contributions:

Directly assisted the dentist in management of medical and dental emergencies.

Provided postoperative instructions prescribed by dentist.

Obtained and recorded medical and dental histories from parent and, or guardian and took vital signs of patients.

Instructed patients and, or their parents or guardian in oral hygiene and plaque control programs.

Recorded treatment information in patient records.

Performed Digital x-rays and displayed for dentist and patient’s parents.

Prepared patients for physician; sterilized and disinfected instruments, set up instrument trays, and prepared materials.

the kids teeth doctor, dr. tomer haik WELLINGTON, FL

EXTERNSHIP- DENTAL ASSISTANT 2012

As a trainee, I gained experience working alongside the dentist to perform dental procedures on children.

Contributions:

Removed surgical sutures.

Polished teeth to remove stains and soft deposits.

Placed rubber dams on teeth to isolate them for individual treatment

Pour impressions to make stone and plaster models.

Prepare, maintain, and transfer dental instruments.

Recorded treatment information in patient records.

Performed Digital x-rays and displayed for dentist and patient’s parents.

BEST BUY WELLINGTON, FL

CUSTOMER SERVICE 2010 -2012

Daily interaction with customers and was accountable to resolve customer issues to improve the overall customer experience.

Contributions:

Greeted customers entering the store.

Handling of all financial transactions I.e. payment via credit card, cash, check, vouchers, debit. Issued refunds, credits, or change due to customers.

Assisted customers with applying for store credit cards.

LEARNING CREDENTIALS

Pharmacy Technician

Fortis Institute Registered Pharmacy Technician – 8/2015

CPR Certified Completion Date- 2013

dental assistant with expanded functions

Sanford Brown Institute Graduation Date – 2012

network support services

South Tech Academy Completion Date – 5/2010

high school diploma

South Tech Academy Completion Date – 5/2010

COMPUTER COMPETENCIES

Intercom Plus DENTRIX Point of Sale (POS) MICROSOFT OFFICE (Excel, Word, PowerPoint)

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