Customer Service Social Media

DEJUAII R. CRAIG (duh-wy-uh)

P. O. Box ***** Atlanta, GA 30310 404-***-**** hm/vm 404-***-**** cell

Email: *******@*******.***, ************@*****.*** LinkedIn: Dejuaii Craig Twitter: @Dejuaii

OBJECTIVE: A production support position in a marketing/media environment.

ASSETS: Extremely detailed, strong verbal/written communication & research skills, good at taking initiative/follow through, multi-tasking & delegation. General PC/smart phone knowledge.

EXPERIENCE:

Marketing Social Media Internet Assessor, Lionbridge, Atlanta, GA 2014 - 2015

Evaluated a variety of internet search results based on page quality and user utility using detailed guidelines and scoring criteria as an independent contractor for global service.

Mystery Shopper, Marketforce, Atlanta, GA 2013 - Present

Perform market research as an independent contractor by visiting local brands as a regular customer would and submitting reports on various aspects of the consumer experience.

Media Independent Media Liaison, Atlanta, GA 2003 - Present

Use my research, networking, marketing & customer service skills and film/video & print production experience to connect individual & business entities across various media, entertainment & education platforms.

Execute promotions for various film festivals, civic & cultural events including:

Generating leads/building referral lists of potential corporate/community sponsors.

Arranging pre-event interviews on alternative radio.

Generating email/social media blasts & coordinating in-house giveaways for attendees.

Independent Film/Video Technician, Atlanta, GA 1993 - 2003

Have worked in capacities ranging from producer/co-producer to script supervisor/ production assistant on numerous independent film/video projects including PSA's, commercials, short& feature films, music videos & internet releases.

Customer Copy/Customer Service Consultant, Kinko's of GA, Atlanta, GA 1993 - 2003

Service Provided on-the-spot training to express customers needing to use self-service copiers/ auxiliary & computer equipment. Resolved customer complaints. Took detailed & often complex orders, negotiated turn-around times and produced voluminous high quality copy/auxiliary work for individual & business customers at one of top-fifty-in- performance stores of national chain. Maintained positive customer/co-worker relations while under extreme pressure. Definitely a team player.

EDUCATION Partnerships That Profit (Strategic Marketing), Virtual Course 2015

Self-Study, The Sponsorship Seeker's Toolkit, McGraw Hill Ongoing

Self-Study, Adobe Premiere Elements 11 & Photoshop Elements 11 Ongoing

Self-Study, Start Your Own Blogging Business, Entrepreneur Press Ongoing

Self-Study, Start Your Own Information Marketing Business, E. Press Ongoing

Virtual Mktg/Social Media Intern, Attiyah Blair Consulting LLC, MD 2014

Creative Svcs Admin.Intern, Major Broadcasting Network, Atlanta, GA 2003

Producing TV Commercials, Internatl Film/TV Workshop, Rockfort, ME 1999

Bachelor of Arts/General Sciences, Penn State University, Univ. Park, PA 1987

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