Customer Service Administrative Assistant
Resume:
Jessica Lopez
Richmond, TX *7407
Cell: 281-***-****
**********@*****.***
Career Objective: Seeking a Position in a strong, growing company using organizational abilities and business experience. I am an enthusiastic individual who welcomes new challenges and is committed to achieving personal and professional success.
Summary of Qualifications: Several years’ experience providing excellent customer service, cheerful personality, hardworking. Strong organizational skills familiar with Microsoft Word and Excel. Bilingual in Spanish/English. Employment History:
JH Quality Constriction – Office Manager Assistant 2016
Assist Construction Manager in planning and executing building construction and renovation projects
Plan and coordinate construction activities on daily basis
Establish budget and schedule for construction project
Monitor and control expenses within the established budget
Oversee invoice and payment processing in a timely fashion
Analyze construction problems and develop immediate resolutions
Respond to customer inquiries and concerns promptly
Generate construction progress and expense reports for management
Houston Fence Company – Installation/Sales Support 2014-2015
Responsible for coordinating and scheduling installations by reviewing and managing Installer paperwork and contacting installers/customers throughout the process. Ensuring all contract submittals are in, including inspections and permits and reviewing blueprints for accuracy.
Ensuring merchandise is ready for installer pickup or delivery by pulling and staging items beforehand.
Communicating and building relationships with installers, customers, and vendors and assisting with the training and coaching employees on the Installation. Confirming customer satisfaction.
Responsible for handling Purchase Orders for Installers & jobs that need additional material & equipment.
Handle all new installer hire paperwork and pay vouchers, closing all contracts. Manage submittals, waivers, and inspections and ensure they are correct before closing contracts.
Making sure all deliveries are correct and received, make sure that all paper work from the yard fab-shop and is corrected before submitting to management and any other task that is needed.
Leedo Manufacturing – Compliance Administrator 2012-2014
Run and format weekly report with current and upcoming projects to set the work schedule for the week.
Identify projects in which PSPP available for so that the subcontractor bidding package can be created.
Review PSPP documents & customer contract for job specific scope of work & reporting requirements that need to be identified so that sub can price cost of work accordingly & to avoid any unplanned cost for missed installation scope items.
Set up and create bid packages for installer bidding on upcoming sold projects.
Create, complete, and submit start of job notice and sub-tier enrollment documentation.
Train sub-tier contractors on job specific certified payroll completion and reporting requirements.
Process, maintain and distribute certified payroll documents and waivers. Create weekly dashboard report for current active military and multifamily projects.
Verify insurance coverage and lien waiver project requirements.
Receive and process installation and URD forms sent by the subs and update information on MyLeedo and process payments when pay cycle start. Enter pay structures in Insight for any newly awarded contracts.
Computer Skills: Outlook, PowerPoint, Quickbooks, Excel, Internet, Lotus 123, Access, ADP
Office Skills: Fax, Multi-phone, Word Processing, Data Entry, Mail Meter, Ten-Key, Copy
Education: Floydada High, Career Point Institute Graduate Feb 2004-2005 Administrative Assistant, Legal Secretary, Accounting
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