Management Sales
Resume:
Zan A. Miller, Sr.
Houston, TX 77084
Cell 281-***-****
*********@*****.***
Executive Profile
Driven results oriented leader with a performance history of delivering noteworthy results. Entrepreneurial spirit aligned with fervent business acumen drives continued growth in company equity and a leading presence in the competitive landscape. Encourages continued improvement and operational excellence through the utilization of heightened people skills to influence and effect change. Orchestrator, strategist, tactician, thinker and communicator who fosters a multilevel team environment to balance long-range plan objectives with short-term deliverables.
Professional Experience
12/13-1/16
OMNI HOTELS AND RESORTS
Director of Revenue Management (6/15 to 1/16)
Omni Barton Creek Resort & Spa (309 Rooms), Austin, TX
Director of Revenue Management (12/13-6/15)
Omni Grove Park Inn (512 Rooms), Asheville, NC
• Barton Creek: Oversaw a Reservations Team of 8 and indirectly oversaw a Sales Team of 8.
• Grove Park Inn: Oversaw a Reservations team of 22 and, indirectly oversaw of Sales Team of 10
• Train Reservation staff in Revenue Management
• As a part of the Property Executive Team, responsible for topline reporting, oversaw revenue optimization as it applies to TRevPOR and Total RevPAR across multiple demand streams and market segments.
• Duties entailed oversight of call center operations, budgeting, 30/60/90/13 month Rolling Revenue Forecasting, market diagnostics, STR Data, Property Revenue Management Leadership, AdHoc Report Development and Distribution, Meeting/Function Space Revenue Optimization, brand marketing strategy implementation, CRS management, CRM, third party Merchant Marketing.
7/12 to 12/13
SONESTA HOTELS AND RESORTS
Director of Revenue Management
Royal Sonesta Hotel Houston (513 Rooms), Houston, TX
• Oversaw a team of 4, 1 revenue analyst and 3 reservation staff
• In addition to the standardized practices of Hotel Revenue Optimization as it applies to all market segments, I was responsible for the development/design of revenue management strategies utilizing GOPPAR (Gross Operating Profit Per Available Room), (RevPAST) Revenue Per Available Space-Time and the associated Revenue Per Occupied Space Time (RevPOST).
• These matrices are designed to measure the efficiency of Total Sales gained via the occupancy of a Hotel or Meeting/Function space to attain revenue goals in relationship to the timing, availability, quantity, and marketplace demand of specific meeting space utilized by a group or overlapping groups.
12/10 to Present
BLUE WATER CONSULTING
Houston, TX
Managing Director
• Engaged with several world class clients including Revenue Management, Hotel Operations, loyalty, CRM, technology, org design and performance management, sales teams, branding and digital and emerging channels
12/08 to 12/10
SENECA GAMING CORPORATION (623 Rooms over two hotels)
Niagara Falls, NY
Vice President of Revenue Management
Contract Role
James Wise, SVP of Marketing
• Brought on for a contractual period with a start and end date.
• First Revenue person that Seneca had every hired. Developed and implemented entire revenue department.
• Oversaw a team of 62: Directly oversaw 1 Director of Entertainment, 2 Managers of Entertainment, 1 Showroom Supervisor, 1 Director of Market Services, 1 Director or VIP services, 1 Director of Reservations, 1 Reservations Manager and a reservation team.
• Responsible for Brand Wide Hotel Revenue Optimization across multiple demand streams. Directed and maintained Property and Revenue Managements.
• Effectively evaluate market demand by utilizing diagnostics, CRS/GDS reports and STR data.
• Led and directed all revenue management meetings, and, provide weekly/monthly/annual analysis and reporting for effective multi-level communication to senior management and across all revenue centers. Strategies resulted in year over year increases of:
Cash ADR 67.4% Cash Room Revenue 10.4%
RevPAR Growth 52.0% Win per Occupied Room 27.5%
Overall Revenue 26.1%
01/08 to 12/08
FOXWOODS RESORT CASINO / MGM at FOXWOODS (Fox Tower)
1308 Rooms over four Hotels
Executive Director of Revenue
Contract Role
Mashantucket, CT
Barry Cregan, President
• Brought on for a contractual period with a start and end date.
• First Revenue Person that Foxwoods had ever hired. Developed and implemented entire Revenue Department.
• Oversaw a team of 138: 1 Reservations Manager, 2 Assistant Reservation Managers.
• Responsible for oversight of Hotel Revenue Optimization practices, applications, and principles throughout the Brand.
• Established reporting capabilities of Revenue Management throughout all revenue centers so as to assist the business owners in maximizing revenue within levels of hotel and casino market demand.
• Revenue Management and Tiered Marketing strategies resulted in year over year performance increases of:
Occupancy 8.2% Cash ADR 8.4%
Cash Room Revenue 12.4% Gaming Revenue 38.0%
6/05 to 12/07
HARRAH’s ENTERTAINMENT
Harrah’s Entertainment Mid-South, (Horseshoe / Harrah’s / Sheraton Casinos and Hotels)
1350 Rooms over 5 Hotels
Regional Director of Revenue Management
Robinsonville,, MS
Darrell Pilant, Regional Vice President of Casino Marketing
• Directly oversee 3 Directors of Revenue and a Reservations Team of 13
• Oversee Multiple Hotel Revenue Management and Tiered Marketing applications and strategies across segmented brands within the Mid-South Region in conjunction with Brand Operations Worldwide.
• Established guidelines and directed Strategic Distribution and Partnerships.
• Revenue Management and Tiered Marketing strategies resulted in year over year performance increases of:
Occupancy 4.2% Cash ADR 9.3%
Cash Room Revenue 19.4% Gaming Revenue 18.0%
5/04 to 02/05
La QUINTA CORPORATION
Senior Director of Revenue Management
Irving, TX
Angelo Lombardi, COO
• Responsible for managing hotel rates and availabilities across 115 properties (12,380 rooms) in an effort to maximize room revenues and RevPAR potentials in numerous markets and conditions across a five state region
• Maintained and implemented strategies in regards to Strategic Distribution and Partnerships, and, managed multiple rate tier system across multiple legacy systems.
8/99 to 5/04
HARRAH’s ENTERTAINMENT
Director of Revenue Management
Harrah’s Entertainment, Las Vegas
Rio All-Suite Hotel and Casino - 2548 Suites / Harrah’s Las Vegas - 2529 Rooms
Las Vegas, NV 89103
Michael Massari, Vice President of Hotel Operations, Rio
• Part of implementation team to develop a Revenue Management team
• Par to f Development and Design team for first Casino RM Application
• While a member of the development and integration team of the industry’s first automated profit based hotel revenue management system, this role oversawmulti-property revenue optimization and availabilities across multi-tiered hotel/casino demand streams. Efforts resulting in year over year performance increases of:
Cash ADR 32.0%
Gross Gaming Revenues 38.0% (in first year of RMS Implementation)
Gross Gaming Revenue 17.5% (year over year average for the following 4 years)
Cash Revenues 24.0%
7/96 to 8/99
STARWOOD HOTELS AND RESORTS
Director of Revenue Management
Westin Grand / Westin Embassy Row / St. Regis Hotel / Sheraton Suites Alexandria
Washington, DC
Professional Skillset:
• Forecast / Performance Reporting, Assessment and Analytics,Tiered Pricing and Revenue / Profit Optimization
• Lead Weekly Revenue Management Meeting
• Provide Daily and Long Range RM Market Mix Strategies and Pricing Recommendations
• Monitor Competitor Pricing, Demand Streams and Market Trends
• Develop and Present C Level / Executive Level and Property Level Reports
• Oversee and Maintain Revenue Management System Development, Integration and Utilization
• PMS CRS and GDS Management
• Manage and Maintain Transient and Group Inventory Controls and Cut-Off-Dates Based on Demand
• Champion Strategic Distribution Partnerships (3rd Party Channels)
• Resort Budgeting and Ancillary Revenue / Utilization Projections
• Multiple Property and Department Leadership
• Profit & Loss accountability
• Revenue Center Analysis / Optimization
• Hotel Operations
• Call Center Operations
• Meeting / Convention Sales & Marketing
• Customer Relationship Marketing (Acquisition / Development / Retention)
• Brand Marketing
• Gross Gaming Analysis and Forecasting
• VIP Services
• Staff Development
Education
Cornell University, 1976 to 1979
Major in Communications, Concentration in Public Relations
Other Accomplishments:
Participant in Harrah’s Gaming and Revenue Management System Development; Speaker at HEDNA World Conference, Speaker at Cornell University Minority HMA Conference on Revenue Management; Speaker atITC Continuing Education Conference on Revenue Management, Guest Speaker at UNLV Seminar on Hotel Operations
Equipment/ Software
Ideas, Rainmaker Revolution, Harrah’s Gaming and Revenue Management System, LMS/CMS, GEAC, Fidelio, Opera, Microsoft/Word/Excel/ PowerPoint/Access, Lotus, WordPerfect, COGNOS, ACSC, Delphi, STR, Hotelligence, Market Vision, TravelClick, Lodget, Spectradyne, WITCH
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