Customer Service Sales

TRISHA MCWEENY

**** *. **** ****** 602-***-****

Phoenix, AZ 85014 ******@*****.***

Summary of Qualifications

Office Assistant, Receptionist, Customer Service, Sales & Marketing & Scheduler

Account Manager, Product Trainer, Customer Support, and Marketing

Event Planner and Coordinator – Corporate & Private Events

Software Licensing Specialist – Configurations: New License & Renewals

Desktop Software experience: Microsoft Office: Outlook, PowerPoint, Word, Excel, SAP-CRM, SharePoint

Public Speaking: Group Settings & Community Outreach

Production Development/Recording Artist: Vocal music & Spoken Voiceover Artist

Customer Care, Sales, and Marketing

Executive Floor Receptionist, Office Assistant, Catering Coordinator, Marketing Assistant.

Designed Corporate Website: Storyboard, photography, and written materials for on-line product display. Edit & Revised existing copy on marketing and sales promotions. Designed post card mailings and e-mail blasts to generate product interest

Managing key accounts including customer sales generation, verbal & written communication, problem solving, customer education and support. Heavy volume of Inbound/Outbound customer email & phone calls

Public Speaking & Community Outreach – Weekly Public speaking engagements; small and large audiences.

Organizational Skills

Organized entertainment events including: Venue selection, Catering Coordination, Recruitment of talent, rehearsal scheduling, musical direction, programming, and sponsorship

Prepared and delivered training seminars for internal Business Unit’s: Educating internal & external Customer base in Software Licensing; Created “Knowledge Base-Contact List” product experts from IBM and Lotus

Licensing Specialist Riverbed, VMware/IBM/Lotus/CA/Symantec. Compiled Managed quarterly and annual End User support renewals with Resellers

Planning and Coordination

Drafting Public Speaking engagements: Written and verbal text, to communicate effectively with specific audiences.

Corporate Event Planner – Concept generation, budgeting, vendor selection, on-site supervision of event.

Created catering business – Bountiful Basket – Corporate & Residential clientele – Menu development, onsite preparation & design, to invoicing.

Creativity

Currently: Cantor & Speaker, at The Franciscan Renewal Center - Weekly mass - 550+ congregations – 3000+ during Holy Weeks

Writer, Musician, Artist, Photographer, Public Speaker, Voiceover work for other writers and song writers.

Vocal Instructor - Vocal Producer: Private voice lessons & Musical productions

Studio and live performer – Vocalist, music composer. Voiceover work, Musical Comedy, Classical, Ensemble and Choir performances. Original music as a solo artist.

Artist: Pen & Ink, acrylic, crayon, on canvas & paper designs.

Creator of The Children’s Radio Hour. Auditioned children’s authors, musicians, and storytellers. Targeted and solicited child-appropriate sponsors. Developed all programming and managed production for 60 minutes of radio time, including Underwriters spots on a Community College Radio Station.

Problem Solving

Developed unique and cost effective solutions to client’s requests

Resolved all product issues throughout Sales cycle, from configuration specifications, through order processing.

Technical Consultant & Solutions Selling – Solving Licensing issues with clients and vendors throughout the sales cycle – Including Yearly Renewals

Employment

Currently – Seeking New Career – Temporary Assignments to explore current job market.

01/31/05 – 9/30/15: Avnet Technology Solutions – Technology Consultant/Software Licensing Specialist – Configuration & Account Manager for key accounts

2003 – 2005: Independent Contractor – Office Management – Data Management Appointment Scheduling, Customer Service, Sales, Marketing, and Event Planning - Exploring new career possibilities

1998 – 2001: Compucom (Formerly MicroAge/Pinacor) Tempe, Arizona - Account Manager, Software Licensing Desk – IBM/Lotus

1996 – 1998: Affordable Business Interiors–Tempe, AZ -Assistant Office Manager, Marketing Coordinator

1990 – 1995: Skidmore, Owings & Merrill – Chicago, IL - Executive Floor Receptionist, Catering Coordinator, Special Events Planner, Media Clipper

1987 – 1989: Holly Hunt LTD – Chicago, IL Merchandise Mart Showroom -Receptionist – Heavy Inbound call volume (300+ per day), Sales Assistant.

Education

Present: Continuing Education – Musical performance, Public outreach, Journalism, Fine Arts.

Enrichment courses: Crucial Conversations, Franklin Covey courses, Cantor & Psalm’s Studies

Avnet Pilot Program: Life Coaching, graduate

Journalism, Author, Short Stories, Poetry, and song writer

1974 – 1986: Private Classical Voice & Dick Grove School of Music

Instructor: Private Vocal Instructor

REFERENCES:

John Johnson – Manager – Avnet – 480-***-****

Susan Wedell – Associate - Avnet – 480-***-****

Amy Loges – Associate & Team Lead – Pinacor/MicroAge – 480-***-****

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