Customer Service Manager

RICHARD F. RAY

*** ***** **. **** *******, FL, **131

Phone 337-***-****

E-Mail *******@*******.***

Highly skilled Hands On manufacturing management professional with over 20 years of experience focused on continuous improvement of manufacturing environments, with the leadership and technical expertise to lead manufacturing efforts.

CORE ATTRIBUTES

• Communicates well.

• Lead teams and motivate others to achieve a common goal.

• Develop and maintain lasting relationships with internal and external customers.

• Demonstrate success in developing, executing, and improving manufacturing processes to ensure greater company efficiency and productivity.

• Assures compliance and enhancements to HSE regulations and policies.

• Proven from the front leadership style with collaborative and interpersonal skills, an ability to lead, coach, motivate, grow, lead and develop a team.

PROFESSIONAL EXPERIENCE

CAD CONTROL SYSTEMS Broussard, LA

Plant/Production Manager Nov 2010-May-2015

Provide the management of high capital, engineered to order manufacturing operations, at multiple sites. CAD Controls provided high pressure control systems and test equipment for blow out preventers for the oil field. Turn around plant to achieve profitability. Direct Reports 6 indirect 100.

• Managed directed and provided overall leadership of day to day operations which include safety, quality, efficiency, maintenance, production, engineering, inventory, warehouse, supply chain, and shipping.

• Intergraded Quality Assurance, Engineering, Materials, and Manufacturing, into a cohesive operations team increasing productivity. Optimize product cycle time, reduce overall backlog and increase on time delivery from 30% to 98% while reducing overtime by 50%.

• Changed the culture by engaging the employees and fostering change in safety, quality, performance, and accountability.

• Developed standard operating procedures, hiring, training and coaching to ensure the success of the employees.

• Improved supply chain by maintaining proper inventory levels of raw materials, building a history by using the MRP system and JIT delivery for orders lowering inventory to an acceptable level.

• Managed and help develop facility P&L budget including capital expenditures with a vision on Business Development.

• Improved Safety throughout the plant to one lost time accident over a 5 year period.

•Implemented 5S plant wide and sustained.

FLORIDA MANUFACTURING SOLUTIONS Palatka, FL

Operations Manager Jan 2006- Oct 2010

Responsible for overall operations (including P & L and budget) planning, engineering, quality, safety, HR, sales and customer service for a startup Contract Manufacturer. Mechanical and Electro-Mechanical Assembly. Direct Reports 8 indirect 45

• Managed and develop facility P&L budget including capital expenditures with a vision on Business Development.

•Developed and implemented the organization policies, practices, procedures, and attainment of operational goals.

•Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company's values, Code of Ethics and Conduct, and applicable compliance policies.

•Ensured that our clients received any and all documentation necessary for traceability, standard operation times per work station, developed work instructions and quality checkpoints, estimated TAKT times, station design and material presentation plans for prototype builds.

• Promote safety, quality and waste reduction improvements by creating several Continuous Improvement Teams/Lean Manufacturing practices also by engaging the employees, supporting their development and their continuous training schedule.

ASCOM ENERGY SYSTEMS (Delta Energy Systems) Palm Coast, FL

Telecom Division Operations Manager Feb 2001-Jan 2006

Responsible for the overall start up of a European Telecommunications back-up power supply manufacturer in the United States. Build rectifiers and associated back-up power units for the US telecom industry. Direct Reports 10 indirect 130.

•Responsible for P&L, budget, short term and long range planning, on-time delivery, shortening product cycle time, optimizing product costs, supply chain management and achieving high levels of inventory turnover.

•Develop, plan and implement manufacturing strategies for processes and product.

•Hire, train and manage operations leadership team capable of carrying out needed operations strategies and improving employee relations.

•Provides leadership for direct, indirect and cross functional teams.

•Upon collapse of telecom industry in 2001 and zero sales, revamped sales and lead the redesign of products opening up a new customer base resulting in establishing continues growth and expansion of base market.

SAFT AMERICA Valdosta, GA

Plant Manager May 1996- Feb 2001

Responsible for the operation and planning of the three shift Valdosta manufacturing plant with 400 plus employees. Provide advanced technology batteries, for the Aviation (civil and military, Transportation, Space and Telecommunications industries.

•Organize overall Implementation and Plant Start-Up of Telecommunication Division Product Line with a $5.6M budget.

•Define operation cost including providing initial budget for start-up.

•Define and assist in requisition of special and production equipment.

•Develop work instructions, quality documentation and reporting requirements.

•Hire supervisors and production employees

•Overall the program went line live 2 months ahead of schedule, $2 million under budget, and at 80% capacity the first week and 98% within 30 days. Direct Reports 10 indirect 500.

Manufacturing Manager, Transportation Division,

Primary accountabilities were to optimize the overall performance of the production areas. •Provide COGM and Production Direct Labor Variance analysis, Environmental/Safety management and compliance.

•Serve as company union liaison and representative at union negotiations.

•Developed workforce into self directed production teams.

•Process Team Leader for the Lean implementation Demand Flow.

•Implement lean manufacturing processes including TPM, Kanbans, 5S, Value Stream Mapping, Process Maps, Kazan, Work Cell layout, Plant Layout, Employee Training for Lean implementation.

Materials Supervisor(Space) Nov 1994-May 1996

Initially hired as a Production Planner, promoted to Master Scheduler then to Material Supervisor. Responsible for Scheduling, MRP Planning and Production of Nickel-Cadmium cells and Nickel-Hydrogen Cells. Primary responsibilities included Planning, Scheduling, Material Procurement, Warehouse and Shipping.

Mirage Manufacturing Gainesville, FL

Production Supervisor Oct 1992-Nov 1994

Custom boat manufacturer. Primary accountabilities: supervision, safety and environmental compliance of lay-up, rigging and repair of boats.

United States Air Force retired June 1972-Jan 1993

Warehouse, Assembly, Maintenance, Logistics

EDUCATION

Southern Illinois University-B.S., Industrial Technology (1988)

Areas of Expertiese

ISO 9000/9001/9014, IPC-A-610, API-16D, Lean Manufacturing, Flow Manufacturing, Work Cell Manufacturing, Mixed Model Production, 24/7 plant operations, Team Development, Introduction of new Product Lines, Plant Start-Up, Work Flow methodology, Work Instruction Development, TPM, Production Equipment Definition and installation, Kanban sizing, Kaizen, 5S, Planning, Supply Chain Management, Cross Functional Team Management, Project Management, Industrial/Electronics Safety, OSHA and Environmental compliance, FMEA, Quality/Failure Analysis, Root Cause Corrective Action, Six Sigma, Scheduling, Planning, Materials Management, Warehousing and Logistics, HR compliance, Sales, Forecasting, Customer Service, Contract Management. Financials include Budget development, Variance Analysis, COGM and COGS, Profit and Loss Statements, Cost Analysis, Value Stream Mapping, MS Office Suite MRP and ERP systems.

Process Knowledge

Metal Forming Rotary Blanking, High Speed Presses, Punching, Bending, Shearing, Roll Forms, CNC lathe & milling, Welding (Mig, Tig, Spot, Seam, Thermal and Ultrasonic), Cutting (Water Jet, Laser, Plasma), Paint, Powder Coat and Anodizing, Structural Steel fit-up and Weld Out.

Fit-Up and Weld out of High Pressure Piping and Hydraulic Controls.

Mechanical Assembly: Line design and layout, Kanban Staging, elimination of non value added process steps, KPI matrix of product lines analysis, ergonomic workstation design.

Electronics Assembly: Printed Circuit Board population, SMT and through-hole PCBA, Wave Solder, Reflow, Manual Solder, Lead forming, Parametric Test, Burn In, Voltage regulated testing, ATE, UL-DC/AC Power Testing, AC/DC Electronics Assembly, Electro-Mechanical Assembly, Cable and Wire Harnesses.

Plastics: Injection Molding, Extrusion, Gravity Casting, Vacuum Casting. Pressure Casting, Ultrasonic and Thermal Sealing.

Hydraulics: Fabrication, Assembly, Repair, Instrumentation, Function Test, and Special Testing of Medium Pressure Systems (3000-5000 psi) BOP Control Systems, Hydraulic Control Systems and High Pressure (10,000-40,000 psi) Test Systems.

Specialty Testing Methods: NDI including X-Ray, Ultrasonic, Die Penetrate, Hi-Pot, Seismic testing, Calibration Methods.

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