Customer Service Sales

BINNU JOSEPH

# Flat ***, ***** ***street, Alberta T5M 1G2, Canada

C: +1-780-***-**** E: ***************@*****.***

Summary

** ***** ** ************* **** experience as Administrative Assistance, Sales & Purchase co-ordinator, Customer Service.

Masters degree in Business Management from American affiliated University.

A self motivated individual focused on achieving set goals, able to handle and overcome obstacles, flexible to suit work environment, multi tasking an good co-ordination skills.

Highlights

I was successful in meeting set deadlines for the delivery of the goods and thereby enhancing better customer relationship leading to increase in the sales turnover of the company.

Through successful online submittals of competitive proposal I was successful in increasing the turnover of the company by 130,000 CAD.

Capable of handling pressure, problem solving and maintain good business relationships with clients.

Work Experience

Aug 2016 – till date – AIR LIQUIDE CANADA INC – EDMONTON AB,CANADA (Temporary Job )

Shipping Clerk

Handling shipping to various satellites across Canada as well as customer orders.

Determines method of shipment, utilizing the best courier option taking into consideration the cost of shipping. Generating the labels and manual waybills.

Check if the right quantity of items is picked up as mentioned in the pick list. Confirms the items picked in the system to generate the packing slips.

Make sure other documents like certificate for various items are generated for customers shipments.

Affixes shipping labels on the shipments.

Call the courier companies for pick ups.Ensure the schedules for the day’s shipment are dispatched.

Jan 2015 – Mar 2015 –GEAR CENTRE GROUP OF COMPANIES – EDMONTON AB, CANADA

Inventory Analyst

To ensure that the company distribution centres and warehouses maintain inventory levels necessary to meet projected sales demands.

To study the previous purchasing trends with the present and try to improve the process.

To source new vendors with competitive pricing and discounts.

To make sure adequate stock levels for high moving products are maintained to enhance customer satisfaction.

Jul 2009- Sept 2014- ASSARAIN TELECOM & CONT CO LLC – MUSCAT, OMAN

Purchase & Logistics Coordinator

Getting quotations from suppliers and making comparative analysis.

Placing of Purchase Orders on suppliers, both International & Local.

Co-ordinating with the C&F dept to arrange for logistics.

Constant Follow up with freight forwarders on goods dispatch status.

Coordination with the Internal Stores n arrival of goods and delivery of the same to the customers.

Sales Coordinator & Customer Service

Daily check on portals for tenders floated and preparing proposals for the same.

Generating sales by promoting products & services.

Follow up with clients on the proposals made.

Making tele –sales calls to source new clients.

Assisting the sales team in fixing up client appointments.

Building customer relationship by providing on time services to them.

An efficient team player co-ordinating between various departments

Flexible to changes and make prompt decisions and provide solutions

Excellent communication, friendly and enthusiastic person.

Administrative

Assisting the Sales Manager in checking on emails an replying to them as required.

Assist in organizing Product training for clients, consultants,etc

Aug 2007-Mar 2009 BAABOOD LLC- Muscat, Oman

Sales Coordinator

Submitting proposals for the tenders floated

Making tele –sales calls to clients to understand their requirement

Submitting propsals to clients and making regular follow up with clients on submittals made.

Assisting GM & Sales Team in structuring tenders and big proposals

Assist sales team in getting client appointments.

Allocating service schedules to the service team for the clients service calls.

Administrative

Travel assistance like ticketing, hotel booking for the GM and team members for business travel.

Setting up meetings for the GM with clients, consultants, etc through calender.

Assist sales team in organising seminars and events

Jan 1999 – Dec 2005 DELL Intl Services – Bangalore, India

Administration Specialist

Administrative support to the ‘ Head of Operations- India’ and also to ’Head of Operations-Bangalore’ which includes managing their calendar appointments, ensuring attendance to mandatory meetings, follow-ups and changes.

Maintaining accurate schedule of activities including complex meeting co-ordination and follow –ups

Assistance to the entire operations tea with regards to travel and other logistics.

Organizing team meetings, off-sites and R&R’s.

Follow –up with procurement and finance for requisitions and claims.

Keeping track of the Team – budget.

Co-ordination with HR Team for Hiring.

Handling of the on boarding process for new recruits into the team.

Co-ordination and taking care of visitors logistics.

Awards & recognition

Awarded twice with the ’Team Spirit ‘Award at Dell for outstanding performance.

Education / Technical Skills

1996-1998 – Masters of Business Administration – American Management College, Bangalore, India.

1994-1996-Bachelore of Commerce-Mount Carmel College, Bangalore, India

1991-1993- Pre-University College –Mount Carmel College-Bangalore, India

1991-Higher Secondary School(ICSE)- St.Francis Xaviers’s School, Bangalore, India

Computer Languages Known:

Through knowledge of Tally 4.5, MS Office & Outlook Express

Worked with Inventory software Siexe at Gear Centre Group

Worked on Oracle R12 at Air Liquide Canada Inc

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