Customer Service Sales

Abir Macsemous

Cell: 403-***-****

*********@*****.***

Customer Service Represntative /4 years experince in call center settings

Proffessional customer service represntative offering:

* ***rs of experience providing customer support in busy call center environments for public utility and insurance industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issue and win customer loyalty.

Strategic -relationship building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Business ethics, honesty and integrity

Superior communication and problem solving skills.

SKILLS

Customer serivce

Call center service operation

Complain Handling

Sales Lead Geration

Data Entery

Multiline Phone use

Ms word,Excel And Access, outlook Power point and Internet .

Languages English,french,Arabic

Employment history : Canada

Customer Support Specialist Nov.2014 - Dec. 2015

Optimal Payments

Handle customer inquiries, complaints, billing questions and payment Calm angry callers, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Accomplishments:

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary trainers of both new and established employees.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Traded bank services and handled customer complaints.

Handled customers Transaction over the Phone, Chat, Mail and processed various customer transactions.

Customer Service Agent Feb.2011 - jun.2014

Sears Company

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for home applainces and excess liability. Used consultative selling techniques to provide leads for telesales personnel.

Key Accomplishments:

Contributed to an 8% sales increase in 2012 by improving lead-generation and sales-tracking techniques.

Arrange all way of payment to all clients.

Receive clients payments.

Present all services needed by the clients.

Resolving the problems and complains from clients.

Cashier and Customer Service Oct. 2009 – Jan 2010

Tim Horton

Key Accomplishments:

Customer service.

Collect customers' payments.

Handle cash.

Education and training

Money laundry Money robbery courses 2015

Computerized Accounting (DEP) Dec. 2010

West Island Career Center - Montreal, Canada

Bachelor of Business Administration Accounting June 1996

Ain Shams University – Cairo, Egypt

Hobbies and interest

Reading Music Travelling

Contact this candidate