Customer Service Sales

ALISHE WHITE

*** **** **** ******, *******, IL **653

312-***-**** *******@*****.*** www.linkedin.com/in/alishewhite

SUMMARY

Analytical, results-oriented Business Professional with diversified experience in financial, administrative and client services. Recognized for innovative troubleshooting, adaptability, and excellent communication. Known as a quick learner who easily bridges the gap between management initiatives and workplace solutions. Adept at discretely handling confidential information and managing multiple priorities

SAP

Proficient in Microsoft Excel

Superior interpersonal and organizational skills

Experienced in managing accounts receivable and payable

Substantial background in consulting and customer service

Dynamic and creative team player with a capacity to work in a fast paced environment

PROFESSIONAL EXPERIENCE

Trade Promotions Analyst 2015 - Present

PepsiCo, Chicago IL

Key finance contact for the sales team. Provides entry and verification support for sales customer plans.

Timely and accurate entry and maintenance of trade promotions in SAP based upon PROSPER sales planner uploaded customer events

Verify promotion deals by confirming alignment of sales plans against contracts provided to PepsiCo trade customers

Manage expectations through verbal and written interactions with sales managers and sales finance

Generate financial trade accruals in SAP and create and analyze financial results related to managed accounts

Admissions Recruiter 2011- 2015

DeVry Education Group, Chicago IL

Educated 400+ prospective students on degree programs and their affordable plan; moved applicants through the admissions process in order to qualify them for the enrollment.

Provided step by step financial guidance to 150+ applicants

Conducted 10+ interviews per week to qualify candidates to start the admissions process

Administered over 2,000 hours of test counseling enabling me to select classes and register all current applicants for the current session

Conducted 2+ training meetings per 8 week session that implement best practices with data reporting in order to create new initiatives for the company.

Managed 3+ pilot stretch assignments per month that assist the company in closing communication barriers between departments as well as applicants.

Business Manager 2008 - 2010

Radar Studios, Chicago, IL

Delivered business support to commercial production office of 30+ professionals. Consistently demonstrated success in communicating across all department levels.

Over 30 hours of direct interface with firms audit partners to insure clear understanding of financial records.

Accurately updated all internal financial statements for 5+ productions a week to stay current with business needs and forecasts

Cut petty cash spending by 30% by creating a new expense reporting system that was adapted by the company to ensure financial stability

Managed over 100 invoices; accountable for entire company’s accounts payable and accounts receivable for 50+ productions

Implemented internship program for local college students in order to reduce spending in house while maintaining a full work force that kept up with business demands

Customer Representative 2007 - 2008

Dollar Financial, Hampton, VA

Representative for financial institution that is responsible for various loan, bill and check cashing needs.

Daily control of store safe

Provided exceptional customer service to 40+ customers per day

Administered over 100 approval processes for personal check cashing

Handled daily transactions including, payday loans, money orders, bill pay, and western unions

Implemented safety procedures in order to successfully open and close multiple locations on a daily basis

Visitors Services / Customer Relations 2005 - 2006

Virginia Air and Space Center, Hampton, VA

Responsible for guests’ experiences from the time they entered the facility until the time they exited.

Provided tours to 500+ customers

Generated over $10,000 in sales from admissions

Liaison between guests and management

Canceled or upgraded over 250 membership accounts

Answered questions and resolved customer complaints in a timely manner in order to ensure repeat visits and to expand the clientele

EDUCATION

MBA in Finance

Keller Graduate School of Management, Chicago IL

Graduated with distinction, 3.8 /4.0 scale

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