Project Manager

Accomplished project manager with in-depth experience executing enterprise-level program initiatives by utilizing

project management best practices and a solid framework for efficient portfolio management. Reputed for being able to see the big picture and for collaborating with C-level executives to implement effective strategies that align business delivery processes with organizational objectives.

PROFESSIONAL EXPERIENCE

CVS Health Richardson, TX

Jr. Project Manager June 2014 – Jan 2016

Tracked course of project from meetings, conferring with developers, and receiving reports - updated project plan as needed.

Documented changes to scope or functionalities with change ticket, project plan, or other format - updated tracking systems to provide transparency on project overall health.

Documented exceptions or deviations as needed. Convene meetings and plan agenda to ensure important issues are aired and resolved.

Reported on progress of project, use of staff, $ expenditures, progress on milestones and the like to application owners - prepared and monitored departmental budget and reconcile monthly variances.

Responsible for resource allocation/ forecasting - managed contractor relationship and communication with team.

Coordinated with Release Management teams to schedule software delivery and releases.

Proactively determined risks and issues across program and communicated mitigation strategy to product owner and stakeholders.

Blue Cross Blue Shield of IL, MO, NM, OK & TX Richardson, TX

Sr. Project Coordinator April 2012 – May 2014

Supported the Medicaid and Medicare implementations for IL, MO, NM, OK & TX - a $15M Government Program expansion.

Led business requirements definition processes with SMEs.

Created documentation including project charters, project plans, communication plans, risks/issues logs and status reports.

Built effective communication and relationships with customers, vendors and IT.

Led project team meetings to identify and implement business process improvements – prepare presentation artifacts.

Responsible for resource allocation/ forecasting, and project budget in Clarity.

VHA Irving, TX

Project Coordinator Mar 2011 – Mar 2012

Assisted in managing projects by working in collaboration with business and technology partners to identify and analyze project requirements.

Collaborated with customers to define the project scope, timeline, and justification.

Identified and scheduled project deliverables, milestones, and required tasks.

Coordinated activities of project personnel to ensure project progresses on schedule and within budget.

Tracked project status and labor versus schedule and budget.

Addressed and resolve code issues with support teams - managed production issues reported by clients.

Bank of America New York, NY

Sr. Project Analyst July 2009 – Jan 2011

Defined product roadmap and created backlog in conjunction with product owner and key business partners.

Liaised with vendors to create process controls, improve business processes and overall productivity.

Created operational reports for senior management to assess existing business processes for areas of improvement - provide standardize reports and ad-hoc reporting for Regulators and Auditors.

Created project plans, requirements documentation, resource allocation and feasibility analysis for assigned projects.

Performed weekly review of projects’ statuses with business, IT development team and other project stakeholders.

Pitney Bowes Clifton, NJ

Project Associate Feb 2007 – July 2009

Supported the Project Management office by providing day-day business and operational support to address outstanding issues.

Managed customer expectations by ensuring business requirements were clearly documented and reviewed with key SMEs.

Developed and performed timely and consistent project reporting such as project status, outstanding issues/risks, action items, decisions, upcoming tasks and deliverables, and late tasks and deliverables.

Assisted in developing and maintaining a master schedule for concurrent projects.

Interfaced with team members and stakeholders to manage changes to the project (maintain a Change Request Log) which may involve changes to technical requirements, business requirements, budget and schedule.

EDUCATION & CERTIFICATIONS

Master of Science, Management Information Systems, Pace University, New York, NY, 2007

Bachelor of Science, Computer Applications & Information Systems, University of Bridgeport, Bridgeport, CT. 2004

Certified ScrumMaster (CSM)

SKILLS

Software: MS Office MS Visio MS Project SharePoint Salesforce Microsoft TFS VersionOne Clarity/Open Workbench

Methodologies: SDLC/Waterfall Scrum/Agile (Iterative)

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