Manager Project

Guy E. Pratt

**** ***** **., *****, ** *****, 248-***-****, Email: *******@*********.***

OBJECTIVE

A key Project Management position that involves but is not limited to producing the following results:

Exceeding the requirements of assigned projects/programs for all stake holders involved

Maintaining a high level of customer communications and satisfaction

Design and manage the implementation of project plans to meet business requirements

Involved in pre and post sales activities to ensure adherence to goals and successes

Certified Project Manager in 1984 by Alamo Learning Systems

EXPERIENCED IN THE FOLLOWING AREAS

Organizing

Negotiating

Customer Solution Development

Analyzing

Scheduling

Training

Profit/Loss Management

Customer/Client Facing

Performance Management

Leadership

Project Management

Strategic Planning

Project Management Institute

Mentoring

ACCOMPLISHMENTS

Project

Management

Decision

Making

Developed and managed project plans including work breakdown structures, vendor relationships, task responsibilities, and risk assessments needed to complete the projects one time and under budget. Results: Completed over 200 projects in the last 12 years that met or exceeded expectations of the project goals. These projects included system implementations, system upgrades, system migrations, software development, Business Impact Analysis (BIA), and data backup and restore/Disaster Recovery plans. The accounts included State and Local Governments (SLG), manufacturing, and healthcare industries.

Assigned as District Manager with the goals of improving the profitability of the organization and improve the teamwork between hardware support, software support, and marketing support. Result: After reviewing the operational performance of the then current structure I reorganized the structure by placing all service support (hardware and software) under one manager, promoted the second support manager to the position of operations manager to represent me when my schedule had me elsewhere, and scheduled formal meetings with marketing support to be aware of what was sold and what was in the “pipeline”. These changes resulted in above profit goal performance, higher customer satisfaction, overall improved performance of the support team.

Customer

Service

Implemented a Staging Center to meet the customers’ need for involvement in the upgrade of their manufacturing systems and UAT. Result: The commitment to open this staging center won the business for us and provided the capability to demonstrate the realities of remote system management without increasing the cost of the project. This allowed us to prove to the client that remote system management was the best solution and opened the doors for discussion about virtualization.

Training & Development

Trained all Central Region Field Services Managers in Project Management Concepts. Result: Increased the number of deadlines met by Central Region Managers and provided more available face time for the customers’ with company management.

Organizing

Assessed the Regional Support organization to understand why we had a large number of problems and poor support of new networked products. Result: Restructured the 13 State Region Support Group to provide the network and system training and support of new products to the District Service teams. Also convinced the Region Director to have the District Support groups report to the Region Support Manager in a matrix configuration with the responsibility for problems on current and mature products. This structure reduced the Region critical escalations from 187 to 3 while greatly increasing customer satisfaction with new and mature product support.

Specialized Experience

General IT/Engineering Project Management

Infrastructure Assessment- HP, St Luke’s, HAP, Ford, and others

Outsourcing, Ford, HP, Upjohn, and others

Manufacturing Execution Systems (MES)- Navistar, Chrysler, Mobil, GM, Ford, State of Wisconsin, State of Indiana, State of Ohio, and others

Data Center (Engineering) CAD Implementation- Ford and Chrysler

Impact Analysis- Chrysler

Office automation and infrastructure projects for the State of Illinois. State of Indiana, and State of Ohio

Storage/SAN implementation, virtualization, and upgrade-Trinity, Spectrum Health, St Luke’s

Blade Center Implementation and Virtualization in the Data Center environment, Chrysler

Tivoli Storage Manager (TSM) implementation, upgrade, and consulting- many healthcare and software clients

Backup and Restore implementation and upgrades-many USA healthcare, manufacturing, and software development accounts

Data Center Open Systems implementation and Virtualization-many USA locations in healthcare, manufacturing, and SLG accounts

UAT and System testing centers for US clients with testing centers in Chicago, Detroit, and Minneapolis

Salesforce.com utilization for sales and service account management-all USA accounts

Supervisory Control and Data Acquisition (SCADA)- Northern States Power, Detroit Waste Water and Michigan Utilities

Data Center migrations, moves, and upgrades for major accounts in the ES.

WAN Implementation- Ford, GM, GEAEBG, and State of Illinois

OA Network integration into Data Center environment- Ford, Oldsmobile, GE, GM

Business Impact Analysis- Amerisure, HP

DR Plan Assessment- HP, HAP, and Trinity

Microsoft applications including Word, Excel, Power Point, Access, Projects and Visio

Developed network and PC troubleshooting seminar

Sales force Dot Com

Open Air

Aldea

Navision

ITIL

Dated EXPERIENCE

June 1, 2015 to August, 2015

Service Business Consultant

Contract position (HP) to perform Gap Analysis for Application Implementation

Train to be Implementation Lead for NSSR Application

August 2012 to May 28, 2015

PM and Service Manager

Assist with resumes and project plans for accuracy and achievability

Mentor Sales and Service Managers in project management processes (Aldea, PMI, DPM, PMS and others)

Project Manager motorsports projects

Deliver new RV units to various locations in the US

February 2012 to July, 2012 Experis/ HP

Service Response Manager (Project Management)

Review Non Standard Service Request from the client and develop a quote using Aldea for the services.

Work with the technical group to develop a solution for the need

Work with finance for the appropriate pricing, standard pricing or project pricing

Wrote the quote and obtain approvals.

Track the process through completion.

Ensure Project is completed and the customer is satisfied.

October 2010 to February 2012

Consultant/Project Manager

Consulting and project plan development used in the cold war

Consulting for implementation of performance monitoring and improvement

Business Impact Analysis Studies

Best Practices for Enterprise Infrastructure Services

October 2005 to October 2010 Mainline Professional Services

Practice Manager

Responsibilities for the implementation of UNIX, TSM, SAN and Storage infrastructure products used in the Open Systems environment. Responsibilities included SOW generation, pricing, customer satisfaction, scheduling, and margins.

Member of IBM Partner Panel to plan and implement Partner delivered services for IBM Solutions.

Worked with IBM to support service requirements for opportunities that covered large geographies and networking.

Worked with team of Practice Managers to develop new tools for standardizing Statements of Work, Opportunity Tracking, and Projects. (Salesforce.com and OpenAir)

Developed project, priced and presented service delivery and migration solutions to major accounts American Red Cross, Sunrise Senior Citizens, and Goodyear).

Developed all Statements of Work (SOWs) and most project plans for mid-range servers, SANs, and storage in healthcare, manufacturing and hosting accounts

Wrote Standard Statements of Work for Service offerings that could easily be modified with changes as a result of customization or negotiation.

Developed and implemented new delivery standards for the consistent delivery of service.

October 2000 to May 2005 Compsat Technology

Professional Service Group Manager

Challenged to implement and grow a Professional Services organization that focused on mid-range infrastructure products in an open systems environment. Responsibilities included SOW generation, pricing, customer satisfaction, scheduling, and margins.

Managed a team of 6 consultants for a TSM implementation at Trinity Health for 7 locations across Michigan with a scope of over 8 TSM Wintel servers and over 1000 clients.

Member of the IBM Partner Service ability panel and planning session.

Worked with IBM Account teams to provide service support to large customers in Southeast Michigan.

Led team at Chrysler for the migration of their UNIX based manufacturing systems in 17 plants in the US. The migration included moving them from H80 to P5/P550 UNIX servers, HP Wintel Servers and EMC Storage products. Project included Inventory staging, racking, stacking, loading, testing, shipping, installation and networking.

Developed, priced and negotiated Statements of Work for all service engagements.

Managed the implementation and support of a Storage Network at a Major area Hospital.

Developed the project plan and performed a BIA (Business Impact Analysis) study for a client moving to a managed service environment

Successfully delivered over 200 profitable engagements that consisted of the implementation, upgrade, and/or management of backup/ restore solutions (Managed Service for DR) in Southeast Michigan, delivered on time and under budget.

Initiated a project to migrate a client from their current managed service environment to a new vendor for a manage service environment

June 1995 to October 2000 Compaq Computer Corporation (formerly DEC)

Professional Services Manager

Manager of Professional Services for the Manufacturing Practice with P&L responsibility for the unit, performance management of the consultants, and partner management.

Renewed service contracts for contract consultants and network support at a Pharmaceutical Company in Michigan

Developed, sold and implemented a Microsoft based manufacturing system for a multisite, shared resource manufacturing environment.

Assisted Sales by providing Service Capability presentation at major clients.

Developed and implemented a new networked operator solution for the Dow Chemical production environment.

Project managed the implementation of an IC FABLAB for Rockwell.

Provided contract labor and account management for a networked PLM product for Navistar.

Provided project management for GM’s Greenfield Expansion Project.

Regional Project Manager

Project manager for assigned projects in a 15 State region.

Developed and managed a project to expand and improve the service revenue

Developed and managed a project to implement and expand networking to student housing on and off campus.

Developed and wrote the operation manual for the selling and service of Wintel and Apple computers in the university bookstore environment.

Implemented new computer sales and service bookstore in a Florida University.

Bid Engagement Manager

Responded to Request for Quotes (RFQs) or Request for Information (RFI’s) from the distributed computing environment.

Developed Statements of Work (SOW) of implementation and site services for multi-site RFQ’s

Standardized proposal format for RFP and RFI responses.

Assisted other Engagement Managers with the technical solution and pricing.

Presented services portion of the proposal to the client selection committee

Developed services project plan for an awarded bid by the client selection committee

Implemented Microsoft Exchange environment for distribution of Bid Responses and Project plans.

April 1993 to June 1995 Eaton Corporation

Manager

EMC/EMI Laboratory Manager developed and executed testing procedures for automotive electronics products for EMI/EMC compatibility using standards set forth by regulating agencies.

February 1992 to February 1993 CDI CAREER DEVELOPMENT INSTITUTE

Lead Technical Instructor

Responsible for teaching MS-DOS, UNIX, Microsoft Windows, PC Applications/utilities, and Novell Network Management.

Project Management Instructor

December 1983 to December 1991 Wang Laboratories

Branch Sales Manager

Responsible for Western Michigan Branch with a staff of 13 sales and support consultants selling office automation solutions.

Account Manager

Responsible for State of Illinois with four sales representatives selling Office Automation solutions to the State Government.

Regional Technical Manager

Responsible for the technical support of Office Automation Solutions including networking in a 15 state region.

District Service Delivery Manager,

Managed 130 customer engineers, software support consultants and 10 managers servicing Office Automation Solutions, system migrations, and networking in a three state district.

Major Account Project Manager,

Project Manager responsible for the successful installation, service and support of networked office automation solutions at GE, Ford, GM and Westinghouse.

EDUCATION Used in Positions

AC&W Radar Repair (USAF) Current VA project on display units

Computer Technology (Hardware, OS, and Networking) Support calls on CAD Graphics systems over the last 15 years

Pre-Engineering/Computer Technology Field Service Engineer with Control Data Corporation

Financial Manager for IBM Partners Service Manager Compsat Technology, Mainline Information Systems

From 2005 through 2010

Accounting Fundamentals Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1984 through 2010

Capital Budgeting Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1984 through 2010

Management by Objective Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1984 through 2010

Managerial Presentation Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1984 through 2010

Planning and Budget Controls Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1984 through 2010

Problem Analysis Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1984 through 2010

Structuring an Organization CDC, Wang Laboratories, CDI, Compaq, Compsat, Mainline From 1980 through 2010

Advanced Management Skills Wang Laboratories, CDI, Compaq, Compsat, Mainline

1 From 1984 through 2010

Project Management Skills Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1984 through 2010

Instructor Techniques CDC, Wang Laboratories, CDI, Compaq, Compsat, Mainline From 1980 through 2010

Labor Relations Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1980 through 2010

Professional Career Development Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1980 through 2010

Managerial Planning, Organizing, & Controlling Wang Laboratories, CDI, Compaq, Compsat, Mainline

From 1980 through 2010

Microsoft Training on Word, Office Projects and Visio Wang, CDI, Compaq, Compsat, Mainline

From 1980 through 2014

Netware Administrator Training CDI and Eaton 1991 through 1994

Contact this candidate