Customer Service Administrative Assistant

Robin Bailey

** ******** ******, *******, ** ****8

609-***-**** EMAIL – *****.********@*****.***

Objective:

To obtain a position with the potential of gaining knowledge and skills that can be used for career advancement within the workplace.

Work Experience:

Administrative Assistant, Hamilton Physical Therapy, Ewing, NJ- 4/2004 – 9/2015

Work collaboratively with various types of health care providers to get pre authorization codes, verify patient’s insurance coverage and referrals. Send request for verification by fax, email or phone.

Kept an up to date tracking system for insurance payments and copays. Deposited all cash payments to the appropriate bank within one working day.

Enter provider information into Patient’s medical chart and strive for 100% accuracy in file. Prior to appointment verified patient’s chart for all necessary paperwork and forms.

Process request for medical staff and trained employees.

Address all email correspondence in a timely manner.

Filing, faxing and scanning of requested documents.

Contact clients via telephone as needed to provide information/understanding of appointments, treatment or insurance information.

Answer telephone being customer service friendly at all times.

Various administrative functions including typing, copying in timely communication of information.

Nick’s Hair Design, Trenton, NJ - 08/1983 – 07/2004

As subject matter expert educated clients on proper hair care and management.

Treated, maintained, and styled clients hair.

Properly used and disposed of all chemicals as required by law.

Maintained and sterilized all styling tools.

Maintained inventory and ordered supplies.

Handle all monies received. Maintained a log of all services and payments

Education:

Trenton Central High School – Trenton, NJ

Graduated June 1981 – Diploma Received

Institute of Business Careers

Clerk Typist Certificate – Ewing, NJ 04/1982-09/1982

Wilfred Academy

Cosmetology License – Lawrenceville, NJ 10/1982-07/1983

References: Available upon request

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