Sales Customer Service

SAMANTHA R. PAVA

**** ***** **** *** *****: 602-***-****

Ontario Ca. 91761 E-mail: ********.****@*****.***

SUMMARY

Self-motivator with proven abilities to quickly understand and implement processes and procedures paying specific attention to detail. Encourage and motivate team in a dynamic, fast- paced environment.

COMPUTER SKILLS

Proficient in MS Office (Word, Excel, Outlook) Acrobat pro (creating writable PDF) MS Windows Operating System.

PROFESSIONAL EXPERIENCE

Office Star Products, Ontario Ca 2012 -2014

A leading distribution center of Office Furniture

EVP Sales & Marketing Assistant

Assist with projects and administrative duties to support the sales department.

Prepare, coordinate and complete customer presentations and special requests with appropriate department/areas

Monitor and maintain factory list of new samples and also office supplies

Enter data in company systems and transfer to Spreadsheet software

Prepared monthly expense reports.

Assist with sales projects as requested by management.

Prepared FedEx labels and shipped product out of country

Provide assistance and information on work flow procedures, products, product specifications, product knowledge, customer/account knowledge and database information to customers, independent representatives, sales team and management.

Participate in sales and management meeting to take note and then prepare and distribute to management.

Maintain database of all factory files including revised first cost with specification details, annual corporate presentations, outlines of monthly super Buys including new item listing and promotional pricing.

MECHOSHADE SYSTEMS, INC., Phoenix, AZ 2008-2010

A leading manufacturer for manual and electric custom roller shades. Project Management – Coordinator

Maintained master files (projects $25K and higher), qualified orders, confirmed proposal pricing and details. Prepared all required materials requisitions and maintained material usage. Conducted follow ups on orders with external and internal customer.

Exceeded corporate and departmental goals for both order and entry delays and errors and omissions.

Managed projects for approximately ten key customers on a daily basis.

Oversaw requisition process to coordinate material acquisition for each project.

Managed customer orders for large buildings projects such as hospitals, schools, and multi- floor office complexes.

ATRIUM WINDOWS AND DOORS, Tolleson, AZ 1997-2008

The largest manufacturer of vinyl and aluminum windows and patio doors in North America. Customer Service – Starts Supervisor (2007-2008)

Managed eight to eleven employees while maintaining vacation and work schedules based on business needs. Reviewed, monitored, and managed all employee time sheets to assure accuracy.

Created daily service capacity log reports and consistently met multiple daily deadlines.

Initiated order process using MacPac system.

Interviewed, hired, trained, and supervised personnel conduct performance reviews and made recommendations for appropriate employment action. Sales Assistant (2005-2007)

Created quotes, sales orders, service orders and spread sheets. Answered customer calls from builder, home owners, and distributors. Entered order packages.

Generated revenue by up-selling products and installation services to new customers. Install Coordinator (2004-2005)

Created and maintained master schedule for all installs with builders. Designated driving routes using Streets and Trips for installers. Implemented and reviewed service log reports, back order reports, and back order logs.

Acted as primary liaison between builders and residential clients. Distribution Supervisor – Home Depot Department (2001-2004) Handled special orders for over 200 Home Depot Stores. Maintained and monitored supply inventory. Received incoming calls from Home Depot customers. Maintained paper flow for cross docking from corporate plant.

Delivery Support Coordinator – Data Entry (1999-2001) Acted in a supportive role to both sales and service departments. Handled high volume of calls. Keyed customer orders.

EDUCATION

Associate of Science, Accounting

Certificate of Business Automation

Arizona’s Institute of Business and Technology

Phoenix, AZ

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