Customer Service Data Entry

Jessica Santiago

*** ******** **. *******, ** 973-***-**** *****************@*****.***

StaffingRecruitingHuman Resources

A committed professional with experience in a wide range of staffing areas such as onboarding, recruitment and development, performance management, general office management and high-level executive support. Results focused excellent time management skills, strong interpersonal and communication skills together with the ability to fulfill multiple responsibilities efficiently resulting in the achievement of company-wide goals.

HIGHLIGHT OF SKILLS

Staff Recruitment

Employee Relations

Orientation & On-Boarding

Training & Development

Organizational Development

HR Policies & Procedures

Bi-lingual: Portuguese

Recruitment & Retention

Customer Service

Data Entry

Microsoft Suite

TECHNICAL SKILLS

Recruiting Tools: Joblink / Indeed /Monster/ LinkedIn/ Career Builder/ Dice

Microsoft Office 2010 and 2013: Word / Excel / PowerPoint / Access / Outlook/ Dashboard updates

Advanced Calendar Management: Lotus Notes 8.5 and Outlook / Meeting set ups / Event Planning

Professional Experience:

The Judge Group Matawan, NJ

Technical Recruiter September 2015 to Present

Experience working in a very fast-paced group, sometimes stressful, deadline-oriented work environment.

Hiring consultants of H1B, Green Card Holders on W2, C2C, 1099 Norms in various departments of fortune 500 clients.

Experience placing a wide range of candidates from entry level help desk to project managers leading large teams in financial corporations.

Sourcing, screening, qualifying, recruiting and selecting candidates for full-time and contractual staffing needs.

Maintaining relationships with candidates, gathering requirements, keeping track of the daily open / closed / priority requisitions, submitting resumes and scheduling interviews.

Handling multiple job requirements, making quick but thought out submissions, scheduling & arranging Interviews, conducting prescreen interviews, referral checks, negotiating salary/rates, Preparing Candidates for Interviews, getting MSA agreements signed, process the PO/Offer Letter, Get Joining date & Logistics, On-Boarding, Collecting Timesheets etc.

Continue to meet the goal of 10-12 submissions per week.

Placed Candidate in 2 weeks after coming on board with the company.

Modis Woodbridge, NJ

Executive Recruiter October 2013 to September 2015

Responsible for running a “full desk” of business development and recruiting.

Experience building and maintaining relationships with clients, gathering requirements, keeping track of open / closed and priority requisitions, submitting resumes, scheduling interviews, while maintaining an open line of communication with both, client and candidate.

Report to 20-28 Hiring Managers as the primary contact; provide full life cycle recruiting for the entire Technical Division of the company

Processed background checks and computer comprehension tests for prospective employees.

Prepared resumes, salary negotiation, and ensuring delivery of candidate for confirmed opportunity.

Worked with Human Resource Business Partners and Senior Vice Presidents of information technology, operations, product development to determine recruiting needs and develop recruiting plans. Develop monthly metric reports to show recruiting activity per business unit

Defined recruiting strategies, assessing external candidates and internal candidates against job profiles, and applying behavior based interview techniques to assess the knowledge of fit.

Tracked candidates, coordinate interviews, manage internal database for EEOC reporting. Leverage recruiting resources including online tools, multi-social media, job fairs, networking and cold calling contacts to help identify and source qualified candidates.

Deutsche Bank Jersey City, NJ Consultant – 6mo. Project

HR Generalist/Administrator for BIZ Consulting Group April 2013 to September 2013

Served as point of contact for BIZ candidate’s throughout the six month project at Deutsche Bank.

Managed new hire onboarding for BIZ consulting team, making sure that all business needs (ordering equipment; such as laptop, phone, etc.) are met in a timely manner prior to their start date.

Monitored administration of employee benefits / enrollment elections; informing employees of pertinent information and deadlines.

Answered questions and interpreted coverage policies / handled escalated issues in a timely manner.

Coordinated and scheduled all onsite meetings including all logistics involving conference room assignments, etc., for internal and external participants.

Managed HR files, new hire paperwork, administered time / attendance and payroll.

Provided payroll information and attendance records for each consultant and made sure employer received time sheets in the appropriate time frame.

Processed payroll weekly/biweekly, data entry, DOT compliance.

Submitted employee data reports by assembling, preparing, and analyzing data.

Attended, participated and recorded meeting minutes pertinent from senior management meetings.

Monitored the team manager’s incoming mail and forwarded inquiries to the appropriate individual for response.

Coordinated land, air and hotel accommodations for the business unit’s senior manager, handled frequent travel, a large percentage on an international basis.

Maintained Deutsche bank employees and BIZ consulting team contact list and distributes as changes occur.

MIGNON GROUP New York, NY

HR Assistant January 2011 to March 2013

Collaborated with human resources managers to generate offer letters and individual employee benefits packages.

Responsible for annual open enrollments and maintenance of employee medical information

Met with employees to provide guidance on established processes and procedures then responded as first point of contact to employees' requests for information and elevated issues for resolution.

Assisted the HR team in ensuring in the development and implementation of personnel policies and procedures, as well as coordinating health benefits during open enrollment

Helped employees with routine personnel related questions as the first point of contact for employee related issues. Responsible for researching and resolving employee inquiries related to HR, staffing, payroll, benefits

Determined applicant qualifications by recruiting prospective employees; interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements; coordinating, facilitating, preparing and presenting "Orientation" to all new hires.

Assisted in the coordination, revision, and delivery of New Hire Orientation to ensure employees gain an understanding of benefit plans and enrollment provisions.

Administered Family and Medical Leave and Short Term Disability, including leave request processing and approval, leave tracking and coordination of return to work.

JOVANI FASHIONS New York, NY

Account Executive May 2009 to January 2011

Average performance over two year period 112%.

Completed two years in the top 5 percentile.

Created new revenue streams resulting in an estimated $1.6m in Jovani gross sales in 2010.

Regularly report sales results and status of strategies to owner/CEO.

Coordinated trunk shows as well as traveled with company for market.

Average performance over year period was $50.000 monthly gross sales.

Assisted with customer service during high volume seasons.

Responsible for expanding companies revenue in South America, mainly Brazil.

Responsible for managing all decisions during fall 2010 catalog photo shoot and spring 2010 “Look Book” photo shoot.

Education and certifications

KEAN UNIVERSITY Union, NJ

B.A- Communications/Liberal arts

Middlesex County College Edison, NJ

Contact this candidate