Customer Service Manager
Resume:
Michellee Perez
** ****** ** **** ********, CT **108
**************@*****.***
EDUCATION
Medical Billing & Coding
Sanford Brown College, Farmington, CT
EXPERIENCE
SENIOR CUSTOMER SERVICE ASSOCIATE June 2014-Present
People’s United Bank, Bloomfield, CT
Delivers accurate, quick and efficient customer service
Answers routine inquiries by customers and refers high level inquiries to appropriate staff.
Supervises other tellers on sales floor.
Utilizes branch technology and systems effectively.
Accurately presents account information in accordance with knowledge of bank products.
Creates awareness of products and services.
Assists potential customers with finding ideal banking products that suits their needs.
Performs the accurate balance of daily work and prepares required forms and various clerical works within bank procedures, policies and applicable regulations.
CUSTOMER SERVICE ASSOCIATE
People’s United Bank, Bloomfield, CT July 2013-June 2014
Assisted customers with daily transactions.
Identified referral opportunities by recommending appropriate bank services and products to customers.
Provided support to staff in daily maintenance of branch.
Secured all sensitive customer files in branch.
Aided in the preparation of weekly and monthly inventory, tracking and other operational reports.
Prepared the proper daily set up and balancing of a cash box.
SALES ASSOCIATE
Rainbow Apparel, Windsor, CT December 2007- April 2013
Assist customers on store sales floors.
Ringing up purchases and processing payments, stocking merchandise
locating items for shoppers
Control entry fitting rooms and maintain store cleanliness.
Shipping & Receiving
Inventory prep
Changing Mannequins on daily bases
Cashier
Charley’s, Manchester, CT January 2006- December 2007
Cashier
Food prep
Worked with manager in pricing merchandise
Organized and decorate mannequins
References
Lizette Ortiz 860-***-**** (manager rainbow)
Santo Pirrotta 860-***-**** (manager peoples)
Genaro Marrero Jr 860-***-****(manager charleys)
PROGRAMS & COMPUTER SKILLS
Outlook Microsoft Word Excel
Publisher PowerPoint Infoview
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