Quality Manager

ROLANDO TOVAR

***** ********** **** **, ******* TX 77095 Mobile: 832-***-**** *************@*****.*** 1

Executive Summary

Throughout my career of 16 years of experience, I have maintained the highest performance standards, integrity & Trust within a diverse range of quality and engineering functions, which are clearly illustrated by my past successes.

Quality Assurance, Quality Control, Supplier Quality, Customer Quality, Test Engineering, Manufacturing Engineering, Product Engineering, Continuous Improvement, Calibration, Internal/ External Auditing and Classifications. A highly motivated, energetic and self-confident Quality Strategist with track record of achievement and performance in quality and strong leadership. Dedicated and committed to achieve and develop company goals and strategies, focused to improve system and product quality. Core Qualifications

Strong Leadership on managing local/overseas teams

Master in Six Sigma Black Belt (DMAIC, DoE)

Strong Experience on Quality Management Systems

(ISO 9001:2008, TS-16949, API-Q1, TL-9000, AS9100 )

High Innovation & Creativity

Strong in Failure Analysis(RCFA)(Problem Solving Methodologies) (8D, DOE, 5W, Cause Effect, A3s)

Advance Quality Planning (APQP, PQC, ITP,QCP)

Process Audits, ISO Audits, Layered Audits

Certified Lean Belt (VSM, TPM, 5S, SMED)

Process improvement (DMAIC, FMEA, Kaizen)

Supplier Quality (PPAP, Scorecard, Audits)

Staff development & Targeted Selection

Project management

Results-oriented (Key Performance Indicators)

NDT (Non-Destructive Testing (LP,MP,UT)

GD&T (Geometric Dimensioning and Tolerancing)

Solid Experience in conducting KAIZEN Events

Professional Experience

Weatherford International (ALS Division) 7/2015- Present Artificial Lift System Division: Pumps and Fluid System Division. (Texas/ China) Quality Manager

Responsible for Quality Management System, Quality Assurance, Quality Control and Supplier Quality, of new products and Overhauls.

Responsible for developing and leading the Quality strategy and quality assurance programs.

Implemention of Quality Management System for API Q1 & API 7k Certification of the Pump and fluid system Division.

Identify and Report to top Management on the performance of the Quality Management System and any need for improvement

Management of Customer Complaints and the Corrective Action Program (External & Internal)

Implementation of Quality Plans ensuring proper performance of customer and legal requirement throughout the project. Major Accomplishments:

Compliance with API Q1 Quality Management System API 7K (2015) API Audit on (March 2016)

Development and Implementation of Global procedures in other Weatherford Locations ( Canada, USA, China) Thrustmaster of Texas, Inc. (Houston, Texas) 11/2011-5/2015 Advanced marine propulsion systems: Thrustmaster manufactures Heavy-duty commercial marine propulsion and Thrusters including Dynamic Position & Main Propulsion for Semisubmersibles/ FPSO's, (Offshore Oil & Gas) Clients: Chevron, Shell, Anadarko, Hess, Noble Drilling, Diamond Offshore, PETROBRAS, McDermott, SBM, Transocean, among others.

Senior Quality Manager

Head of Quality, Responsible for Quality Assurance, Quality Control, Supplier Quality and Test Engineering departments; Operation based in Houston Texas, a total of 4 facilities (Fabrication/Welding, Machine shop, Mechanical & Electrical Assembly, and field service facilities around the globe. QC Manager and Test Engineering Manager report to me.

Responsible for leading the overall strategy, planning, and management of the quality activities to ensure the company delivers products that meet engineering, customer & regulatory requirements. ROLANDO TOVAR

17507 Whispering Star Ct, Houston TX 77095 Mobile: 832-***-**** *************@*****.*** 2

Strategic deployment of metrics (KPIs) across the organization in order to effectively achieve company goals and objectives

Responsible for developing, implementing and maintaining the company’s Quality Management System.

Lead and coordination of the Corrective Action System ensuring Root causes are being properly defined, Lessons Learned and best Practices adequately implemented.

Proactive leader of new quality initiatives, monitoring of product acceptance levels and ensuring that appropriate preventive measures are implemented.

Building of Effective Teams: Develop, motivate and challenge cross-functional team to perform to their full potential focused on continuous improvement.

Monitor and evaluate the level of involvement and success of Quality Engineering activities demonstrating positive on quality metrics/ KPIs.

Development of extensive Supplier Quality strategies; Managing & ensuring controls & continual improvements

Engineering requirements for Process Validation, and then validate the process.

Quality Risk Mitigation Process through DFMEAs and Design Standardization Programs

Staffs, leads, develops, coaches and mentors direct reports (Managers/ Engineers) to achieve goals and objectives. Major Accomplishments:

Deployment of a New Supplier Quality Strategy; Reducing Non-conformances in 26% (2013-2014).

Improvement of Propeller Product Quality from 54% to 98% FPY (2014) (DMAIC Six Sigma Project)

Improvement of the Corrective Action System based on 8D (Problem Solving Technique) preventing reoccurrence & assuring timely completion. (2014)

Successfully Implementation of FMEA process (Failure mode and Effect Analysis) eliminating potential design errors (2014)

State of the Art Final Acceptance Test (FAT) including a new data acquisition system. Increasing our detection in 15% (2014)

Implementation of APQP (Advance Product Quality Planning) (Development, Industrialization and Product Launch) Quality Assurance Manager

Responsible for Quality Assurance department: Quality Engineers, Calibration, Internal Auditors & Classifications.

Responsible for developing and effective implementation of Quality Control Plans, Inspection Test Plans and Project QA Plans for Welding, Machining, assembly & Final Testing.

Manage the Customer Complaint Investigation system to assure timely and appropriate responses.

Development, Monitoring and Execution of Audit Program (focused on systematic issues). (Processes & Manufacturing)

Customer, Class society & legal requirements review ensuring compliance and proper performance.

Delegate and organize departmental workload via establishing clear directions and objectives in a well-planned manner.

Provided technical expertise concerning quality systems improvements, inspection techniques, root cause analysis, and effective corrective action and preventative action (CAPA)

Calibrating Instrument /Equipment per ISO17025-2005 Standards; measuring and testing equipment Faro Arm, CMM

Improvements of Inspection Plans for Welding processes based on effective utilization of NDT (LP,MP,UT) Major Accomplishments:

• Enhancement of the Quality Management System Adopting Automotive Concepts focused on Customer Quality. (2012)

• Aggressive Implementation of Quality Improvement Teams (MRBs) addressing every NCR, reducing recurrence

• Implementation of Mfg Process Audits Program reducing Manufacturing Errors in 30% (2012) POWR-GARD (Littelfuse Inc), Eagle Pass, Texas 6/2003-11/2011 Global company leader in circuit protection, Electronics, Automotive, Oil & Gas, Aerospace, Telecom, Medical, Solar, Marine. Clients: Ford Motor Co.Honda, GM, Samsumg, LG, BAE systems, Cisco Systems, Baxter, among others Divisional Quality Manager (Manufacturing and NADC) Responsible for divisional worldwide quality projects for the Powr-Gard division. Based in Eagle Pass Texas and overseeing Mexico operations, a total of 4 Manufacturing facilities & a North America Distribution Center.

Facilitate standardization and effective communication by performing internal and external benchmarking, identify and implement Best in Class processes and procedures

Six Sigma Champion for Powr Gard Operations, leader of six sigma program. Projects using DMAIC Methodologies.

Best Practices documentation and implementation across the division and suppliers

Responsible for Customer Quality (High Interaction with customers on quality related issues).

Provide support to the Business Managers and maintain an active role in functions involving customers. ROLANDO TOVAR

17507 Whispering Star Ct, Houston TX 77095 Mobile: 832-***-**** *************@*****.*** 3

Effective implementation of Advanced Product Quality Planning (APQP), Quality control Plans/ Inspection Test Plans (QCP/ ITP) And Production Part Approval process (PPAP). (Development, Industrialization and Product Launch)

High Interaction with Manufacturing facilities developing strategic metrics aligned with company KPIs

In depth Analysis of issues (NCRs) (main contributors) an defining plans to eliminate root cause “Build in Quality vs Inspect out Quality”.

Implementation of Programs for Reduction of Process Variation; improvements of Cpks in order to maintain six sigma levels. Major Accomplishment:

Global Quality Metrics successfully accomplished. Customer Complaint reduction (3 years in a row) (2008-2011)

In-house Training for Six Sigma Green Belt (25 Associates trained, resulting in 10 projects with an overall cost saving of $ 450K

Enhancement of Quality Management System resulting on 0 Non-conformances from 3rd party Audits (2008-2011)

Implementation of Mfg Process Audits & Layered Audits across the Business Unit reducing Operator Errors in 22% (2010)

Successfully leading the Powr-Gard Division into a ISO/ TS 16949 Certification (Hybrid/Elect. Vehicles) Plant Quality Manager

Responsible of quality groups (QA/QC), Incoming & final quality Inspection, Calibration laboratory, Low voltage test laboratory, and external safety agencies (UL, CSA, VDE, CQC).

In charge of the Quality Management System.

Coordinate interaction between Quality and all other manufacturing and support functions.

Analysis and Improvement of Complex Quality issues based on statistical techniques: ANOVA, DoE (Design of experiments)

Ensure periodic Quality audit is done to measure the efficiency of the quality function

Successful implementation of mistake proofing, Statistical process control (SPC) techniques Powr-Gard lines

Responsible of the Supplier Quality system including Audit program (ISO & Process) Major Accomplishments:

Production self-sustain training System. Reducing Operator Errors in 60% (Implemented on Asian facilities as a Best Practice)

Champion and responsible of creating the strategy for Scrap Reduction Program (2003/05) (38% Reduction in 3 years)

Implementation of Supplier Performance monitoring system (OTD, Defect Rate, SCAR)

Worldwide Initiative of Supplier PPM Data base System launch and implementation (Best Practice) AWC Adirondack W&C (Now Whitney Blake Inc.) 06/2002 to 06/2003 Senior Manufacturing/Quality Engineer (Continuous Improvement) Responsible for leading process Improvement initiatives

Leader of continuous improvement teams focused on quality & product performance. Strong work experience in LEAN. Lean Manufacturing Initiatives and coordinating Kaizen events (VSM, SMEDs)

Coordinator of statistical methods to estimate future manufacturing requirements and management decisions. Drive DFMA ( Design For Manufacturability and Assembly) concepts for the business unit.

Responsible of develop optimum process and validations based on CpK Process Capability implementation

Evaluation and improvement of manufacturing methods utilizing knowledge of product design, materials and parts, tooling and productions equipment capabilities, assembly methods and quality control standards.

Review Analyze and plan workforce utilization, space requirements, and layout of equipment for maximum workflow efficiency. manufacturing capability internally and externally and recommend process improvements. Accomplishments:

LEAN Projects (VSM, SMEDs) in LAN Assembly Lines and molding process increasing Production Efficiency in 32% (2003)

Coordination & completion of KAIZEN Projects resulting in PMMs reduction from 850 to 110 PPM 2002-2003. TYCO Electronics (Now Tyco Connectivity) 10/1999 to 06/2002 Manufacturing Engineer

Analysis and planning of work force utilization, space requirements, assembly methods, and quality control standards.

Estimation of production times, staffing requirements, and related cots to provide information for management decisions.

Application of statistical methods estimating future manufacturing requirements and potential for capital investments

Development of manufacturing equipment, tooling, and fixtures to satisfy specific requirements and new product launches.

Product engineering assignments: Product design, evaluate functional requirements & applications. ROLANDO TOVAR

17507 Whispering Star Ct, Houston TX 77095 Mobile: 832-***-**** *************@*****.*** 4

Education

Master in Engineering with Specialization in Quality Systems and Productivity Monterrey Monterrey Institute of Technology and Higher Education (ITESM) (In-Progress) Master in Six Sigma Black Belt, University of Villanova Pennsylvania University of Villanova

Bachelor of Science: Industrial Design Monterrey

UANL (University of Nuevo Leon)

Certifications /Professional Development

Certified Lead Auditor ISO 9001/TS 16949, AIAG (Detroit, Michigan)

Certified Lead Auditor RABQSA Auditor, PLEXUS Int. (Detroit, Michigan)

Certified Internal Auditor ISO 9001:2008, ABS (ABS Quality Evaluations)

Certified Manager of Quality/Organizational Excellence ASQ (American Society for Quality)

Certified Lean Belt (Lean Manufacturing) Villanova University

Certified Six Sigma Green Belt, Villanova University

Certified Six Sigma Black Belt, Villanova University

Certification in Management Skills, Monterrey Institute of Technology and Higher Education

Management Essentials and Fundamentals in employment law. TMOT (Houston )

Advanced GD&T Geometric Dimensioning and Tol. (Multi Metrics. Smart GD&T)

TAP ROOT (RCA Methodology) Huntsville Tx (Weatherford International)

D.O.E. (Design Of Experiments) Integra-Concepts (Chicago Illinois)

A.P.Q.P. (Advanced Product Quality Planning) AIAG (Plexus International)

F.M.E.A. (Failure mode and Effect analysis) PLEXUS International

S.P.C. (Statistical process Control) Automotive Core Tools

P.P.A.P. (Production Part Approval Process) Automotive Core Tools

M.S.A (Measurement System Analysis) Automotive Core Tools

Intro to NDT (Non-Destructive Test) HELLIER (Houston)

Gear Design And Application, SAE International

High Performance Coatings, Carboline Co.(St Louis)

Lean Manufacturing, University of Houston

8 Disciplines, Analysis and Problem Solving

Minitab Statistical Software (Minitab Inc)

5 'S (Center Of Quality & Manufacture) Monterrey Institute of Technology and Higher Education

Targeted Selection (behavioral interviewing system)

Train of trainers (Littelfuse Inc)

S.T.O.P (Safety at work by DuPont)

Project management, New Horizon (Arcola Illinois)

PLC's programming Micrologix SLC 500.Neotecnol

Autocad/ Inventor 11 (3D assemblies ) Autodesk (Arcola Illinois)

KAIZEN philosophy TYCO Electronics.

8 Steps for Quality. Thomas & Betts Monterrey, S.A. Languages: Bilingual (Spanish/English)

Computer Skills: Microsoft Office (Excel, Visio, Project, Word, Power Point), Minitab (Six Sigma), Auto Cad, Inventor 3D Assembly(Autodesk), Solid Edge, Solid Works, Infinity QS (SPC), JDE (Oracle), SAP, INFOR (Syteline), Micrologics (Allen Bradley) References: LinkedIn: https://www.linkedin.com/pub/rolando-tovar-mssbb/a0/341/755

Anthony Sparacino – (QC Manager at Halliburton) 832-***-**** **********@*****.***

John Barnes – (Test Engineering at Thrustmaster of Texas Inc.) 832-***-****, *********@*******.***

Aaron Cooley - (Offshore Contract Manager at Williams) 713-***-****, *******@*******.***

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