Career Objective:

Experienced, reliable, professional healthcare office manager with strong organization, communication, management and leadership skills to maximize growth, sustainability and profits.

Knowledge & Skills Summary:

Knowledge of organization policies, procedures, systems, and objectives. Extensive experience in human resource management, budgeting, managing and controlling facility finance, expenditures, marketing and QC management. Knowledge of accounting systems, insurance billing, coding and collections.

Skill in planning, organizing, staffing, directing and supervising. Proficient in exercising initiatives, problem solving, and decision-making. Talent in developing and maintaining effective relationships and communication with medical and administrative staff, patients, and the public and able to handle all information in a confidential manner. Ability to communicate effectively both written and verbally. Adept to counsel/discipline personnel whenever necessary. Capacity to delegate authority, to other staff as deemed necessary to perform their assigned duties. Skilled at working with diverse population.

Professional Experience:

Medical Consultants of Florida. Port St Lucie, FL 1/2015 - 6/2015

Area Manager (Internal Medicine & Urgent Care Facility) (Medical Assistant/Ekg Tech/Phlebotomist)

•Managed, directed and coordinated the day-to-day operations of (2) Internal Medicine offices and an Urgent care center with responsibilities in hiring, disciplinary actions, staff termination, continuous training for (3) physicians (2) nurse practitioners, (14) medical assistants/radiology technicians, front office staff and (1) transport driver.

•Collaborated with MRA team to ensure compliance with Meaningful Use, PQRS, MQRR, HEDIS and all quality measure tools in improving quality healthcare outcomes and compliance.

•Updated/revised OSHA/HIPAA, MSDS and CLIA data sheets to comply with healthcare regulatory laws.

•Accomplished effective and quality measures in delivering efficient healthcare services by 30%.

•Reduced patient complaints and grievances by 80%, and improved patient satisfaction by 70%.

•Worked through staffing issue, improved employee morale, reduced call-out and sick time request and retained experienced and productive staff. Solved critical problems and personality conflicts.

•Composed, updated and executed policy and procedure manual. Composed employee job description, employee handbook and prepared monthly census reports.

•Improved processes and procedures to allow coordination of care and eliminate redundancies and waste. Achieved earlier start times for lab draws to alleviate wait times and waiting room congestion.

•Trained staff members on proper techniques and procedures of phlebotomy, spirometry, 24-hour Holter monitor placements, injections, UA.

•Unified staff members to work as a team to complete tasks. Initiated daily huddles and monthly staff meetings.

•Worked with billing department to assure all services and procedures are billed and coded to specification.

Treasure Coast Podiatry. Stuart, FL. 4/2014 - 11/2014

HealthCare Manager/Practice Administrator (Medical Assistant/X-ray Tech)

•Planned, organized, staffed, controlled, directed and coordinated the day-to-day operations of the practices. Managing (4) physicians in (3) locations and (25) clinical and administrative staff.

•Trained staff on proper procedures and techniques on quality patient care, to reduce wait times and improving efficiency. Training staff on EMR, doc scanner, e-faxes, internal e-mail communication.

•Streamlined internal processes, restructured, updated and integrated network access and communication for the facilities in real time via a mainframe server utilizing scanners and e-faxes.

•Monitored and evaluated staff performance. Enforced policies, procedures, objectives and initiatives.

•Delegated assignments to improve quality and productivity of staff with an expected completion date. Imposed color coordinated uniforms and nametag identification for staff based on job description and function. Ordered major medical office equipment to improve and increase patient turnaround times.

•Responsible for payroll, healthcare benefits. Reviewed, corrected and updated A/R reports from billing company. Updated, reviewed all insurance contracts, credentialed and re-credentialed physicians with hospitals. Implement protocol and standards for patient safety to reduce medical errors.

•Enforced and implemented patient privacy documents to comply with healthcare laws, regulations and update computers to be HIPAA compliant and ensure patient privacy. Ensure OSHA laws and regulatory compliance with annual training. Reviewed and approved orders of all office supplies.

•Reduced office supply and medical supply spending by 40% and increase profits by 30%.

Lawnwood Regional Medical Center and Heart Institute. Fort Pierce, FL. 6/2013 - 3/2014

Financial Services/ Patient Access /Accounting (ER/Out-Patient Surgery)

•Responsible for accurate patient information, interview, eligibility determination, insurance authorizations and verifications. Reviewed/corrected QM reports. Approved patients Chemo Therapy, IVIG’s and Remicaide Treatments. QC patients account for updated and correct information to insure correct medical billing, coverage and obtain precertification/authorization from insurance companies for all medical procedures. Ensure all necessary consents, signatures obtained for treatments and government assistance.

•Performed billing, bookkeeping functions, approved, closed daily journal reports, A/R for staff, café and mail G/L payments and D/L reports to balance day sheets.

•Assisted patients with Federal, State and Community based programs for health/medical/dental care through DCF, CMS, SSI/SSA, Medicaid and Hands clinic.

•Worked with Case Management to facilitate clinical reports for insurance companies.

Consumer Direct Care (Agency Persons with Disabilities) Port St. Lucie, FL. 6/2010 - 8/2012

Patient Advocate Supervisor (Patient Services)

•Performed and reviewed bi-weekly payroll and timesheets. Conducted monthly staff meetings and training. Managed, supervised and evaluated the day-to-day activities of staff in client’s homes.

•Reviewed and QM clients medical records, monthly and quarterly reports, to ensure vaccinations, dentals and medical services are current with CMS and other government facilities. Oversee and coordinated the day-to-day operations of staff on quality of care for disabled clients.

•Allocated resources, community services and events for disabled client to achieve integration into community and daily life activities. Requested services for rehab: physical, aquatic, massage and occupational therapy. Budgeting of equipment’s and services that are necessary for clients ADLS.

Transcontinental Lending Group. Fort Lauderdale, FL. 6/2006 -12/2010

Branch Manager/Licensed Mortgage Broker

•Negotiated mortgage loan rates for homebuyers. Recruit, educate, coached and trained new loan officers.

•Performed all human resources functions. Managed, directed and oversee the day-to-day operations of the financial institution. (A/P, A/R and DL). Informed staff as to the financial market changes based on the daily fluctuations on the stock market and its volatility on interest rates and loan locks.

UDC Medical Billing, LLC. Port St Lucie, FL. 1/2000 - 08/2007

Owner Operator (Medical Billing and Coding Specialist)

•Started medical billing company and provided medical billing and coding services to hospitals and physicians’ practice for health insurance claims. Served as executive billing agent for physician’s practices. Billed Medicare, Medicaid, HMO’s, PPO’s, POS’s, Workers Comp, Accident claims and commercial insurances for services provided by physicians.

•Collected and submitted statement account on balances billed to patients. Posted payments to accounts, EOB’s balance billing. (ICD-9 and CPT).

Foot and Ankle Group of the Treasure Coast. Palm City, FL. 3/1997 - 3/2005

Healthcare Office Manager. (Medical Assistant/X-ray Tech)

•Increased practice productivity, patient referral, revenue stream and patient satisfaction by 80%.

•Ordered equipment, and office supplies, renegotiated lease agreement with a 2% rate reduction, paid, monitored and managed all invoices for purchases and payments.

•Financial management, marketing, budgeting, staffing, reporting, compliance, monitoring, medical coding and billing with insurance knowledge and all related day-to-day functions of the practice.

•Directed, supervised and coached front office and clinical staff.

•Managed the flow of the practice to ensure compliance, efficiency and patient satisfaction.

•Solved and addressed issues raised by physicians, employees, and patients in a timely manner.

•Responsible for carrying out all government established policies. Full P/ L reports, including expenses and budgeting. Public relations and marketing.

•Staff development and training. Initiated/supervised the opening of a second office location.

Education:

Indian River State College. Fort Pierce, FL.

Bachelor of Science in Healthcare Management. (BSH) 8/2011 - 8/2013

Associate of Arts in Business Management. 1/2010 - 8/2011

Proficiency:

All Microsoft Office suites, Power Point, Internet applications, QuickBooks, Windows XP/2000. Quick Books. Availity, Provider Portal/Direct Provider, E-Care (NPI # look-up). Familiar with most EMR software (E-Clinical Works, Medisoft, Lytec, PIMS, Nextgen, Meditech, FOS, HOST, On Base, Artiva, Cerner Ambulatory).

Community Services/Volunteering/Certifications/Memberships:

Volunteers in Medicine Jacksonville, FL

CASTLE – Child Abuse Services Training and Life Enrichment Port St Lucie, FL

New Horizons of the Treasure Coast Port St Lucie, FL

Community Development Outreach – Assisting Elderly with activities for daily living. Port St Lucie, FL

Certified Medical Assistant

Phlebotomist

Professional Coder

Electrocardiogram Technician

BLS/CPR & AED certificate Expires: 03/2017

PAHCOM (Professional Association of Health Care Office Managers) 4/2000 - present

CNATC (Caribbean Nurses Association of the Treasure Coast) 4/2014 - 12/2015

FORTIS Institute Advisory Board Member 4/2015 - 12/2015

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