Human Resources Management

Michael Burgess, SPHR

**** * ********** **. • Arlington Heights, IL 60004 • Phone: 847-***-**** • Email: act678@r.postjobfree.com

Executive Summary

Business professional with over 25 years of broad based operations, client services and human resources experience within multi-unit, diverse culture environments. . Major marketing promotions involving a number of Best Selling Authors and Self Study Courses that were featured on Radio, TV, Internet and Direct Mail Media. Programs reached over 1,500,000 new customers. Strong skills in account management, employee relations, customer care, business development, Human Resourcews and operations management. Has experience as a one man department and has led teams of up to 15 people in cross-functional roles.

Functional Expertise

Product Development

Client Services

Business Development

Content Development

Project Management

Leadership Development

Radio Promotions

Operations

Human Resources

Professional Experience

FOUNDER/CEO 2014 - Current

HR Straight Talk, 1420 E. Canterbury Dr., Arlington Heights, IL 60004

Created HR consulting business for small to mid-size companies.

Work with clients to create simple and workable solutions for their HR needs.

Plan, develop content marketing and content product delivery through direct response and web marketing.

Oversee company operations to insure production efficiency, quality, service, and cost-effective management of resources.

Director, New Business Development 2013-2014

Nightingale-Conant Corporation, 1400 S. Wolf Road, Wheeling, Illinois 60090

Investigated and initiated three new business channels for publishing and distribution company by identifying affinity P&L opportunities.

Developed and implemented business plan to sell non-royalty publishing service to clients by introducing service packages and promoting channel through the creation of website, email marketing, and magazine advertising.

Project management for life cycle of new authors including self-study, multi-media product development including audio, video and print.

Re-established affiliate marketing program utilizing company’s new IT platform. Created web pages, introduction videos and setup through WordPress.

Co-sponsored first ever three-day live event for 300 guests by establishing relationships with referral sources.

Vice President, Operations, HR & Client Services 2002-2012

New World Media, 1400 S. Wolf Road, Wheeling, Illinois 60090

A subsidiary of Nightingale-Conant Corporation

Co-created a start-up subsidiary that reached $100 million in annual sales that promoted several NY Times best-selling authors through radio, TV, internet and direct mail media.

Led product development and delivery methodology for self-study coursework in categories including financial services, real estate, health, wealth creation, self-defense, and learning tools.

Directed efforts in client services, backend marketing, operations, and human resources.

Reached over 1,500,000 new customers by maximizing lead program development.

Directed Client Services Department internal call center responding to more than 250,000 calls annually.

Managed multi-payment credit card and electronic payment processing for $2 million in ongoing transactions.

Vice President, Human Resources 1998-2006

Nightingale-Conant Corporation, 1400 S. Wolf Road, Wheeling, Illinois 60090

Reporting to the President/Owner, established and assumed responsibility for all aspects of the Human Resources function for three business units with $130 million in annual revenue.

Served on Executive Committee overseeing initiation, implementation and operations of two new business units.

Directed plans to increase manufacturing operations from two- to four-shifts with ‘round the clock’ staffing.

Responsible for research, communication and successful transition to new benefit provider resulting in $320,000 in medical claim savings.

Responsible for all aspects of recruiting, including job analysis, internal communication, web recruiting, interviewing, reference checking, and onboarding.

Implemented strategic compensation initiatives including point-factor compensation, commission strategies, cash bonuses, and deferred profit sharing.

Designed, implemented and communicated employee benefit programs including 401(k), Profit Sharing, Medical Plans.

Initiated a self-paced career development program for all employees.

Managed/Administered:

Trustee and Plan Administration for 401k and Profit Sharing Plan

Payroll and quarterly state filings

Company’s Property and Casualty Insurance.

Miscellaneous Achievements

Created Christian Fellowship Publishing to provide faith based content to consumers.

Created an employee recognition program which provided spot and employee/management recognition nominations and awards. Sold program to companies such as Connecticut Water Company and Six Flags Theme Park.

Education, Training / Associations

SPHR (Senior Professional Human Resources) January 2015

SHRM-SCP (Society Human Resources Management – Senior Professional Certificate) January 2015

Benedictine university – Lisle, IL

Graduate Certificate Program in Management and Organizational Development.

Triton College – River Grove, IL

Business Administration

Member, Society for Human Resource Management (SHRM)

Leadership Training – Oz Principle

Entrepreneur Forum

The Culture Leadership Summit

Continuing Education in Employee Relations Law, Successful Coaching and Counseling,

Career Development and more.

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