Project Manager

Bruce Wofford

**** ****** ****** ** #*** 817-***-****

Farmers Branch, TX 75244 **********@*****.***

PROJECT MANAGER

PROFILE Highly motivated and driven professional seeking a project management position with a leading company providing an opportunity for personal and professional growth while enhancing the company’s continued growth.

Four years of project management experience

Twelve years of solid management and supervisory experience

Accomplished presenter and communicator

Dedicated mentor, trainer and team builder

Experience with multi-team tasks and projects

Result oriented decision making and problem solving skills

Policy and procedure interpretation and writing

Effective program management

Professional organizational skills

EMPLOYMENT

11/18/2013 – Current Talent Development Leader ResCare Workforce Services

Directly supervise, performance and career development of a team of five career professionals in three programs. Manage and oversee three programs (TANF, SNAP and WIOA). Manages work load distribution among career professionals and ensures that all their work meets the quality standards set by project leadership. Performs daily quality reviews. Acts as center manager when manager is off site. Compiles and writes incident reports for employee and non-employee incidents. Write and provide performance reviews and recommend disciplinary action. Manage and process timesheets for payroll for up to 15 personnel utilizing the KRONOS system.

Key Achievements

Consistently meet or exceed all State and Federal metrics

Top Dallas County TANF team from November 2013 through January 2014

Exceeded WIA goals for 2015

Exceeded SNAP quality measures by 7% for 2014

Selected best in customer service by peers at Irving Workforce Center for 2015

1/1/2013 – 11/17/2013 Quality Assurance Analyst ResCare Workforce Services

Partnered with Workforce Center and project management to ensure procedural and programmatic compliance with state, federal, Board and ResCare policies. Conducted reviews including the running and analysis of metric control reports that monitored center performance against contractual obligations. Checks included analysis of hard copy documentation, application data entry, trend tracking and adherence to processes/procedures.

Key Achievements

Assigned as Interim Program Supervisor from 4/19/2013 to 11/17/2013

Continued to perform Quality Assurance Analyst duties

11/20/2010 – 12/31/2012 Career Development Specialist ResCare Workforce Services

Effectively managed a caseload of 60 to 80 TANF clients. Entered data into Texas state system accurately and timely. Provided outstanding customer service. Conduct Work Orientation for Applicants and Employment Planning Session orientations.

Key Achievements

Produced a 0% error rate of disallowed costs with eligibility, childcare and transportation on a monthly basis

Exceeded minimum monthly Federal standards of 40% participation rate by 20% to 25%

Named employee of the month for October 2011

Updated the Counselor Notes Standard Operating Procedure

Awarded Certificate of Excellence for Outstanding Subsidized Employment Case Management 2012

06/2010 – 10/2010 Independent Contractor Copart Dealer Services

Provided complete account management and vehicle remarketing services for franchise, independent, and wholesale dealers looking for top dollar for their older, higher mileage, or damaged dealer trade-ins using a worldwide Internet auto auction.

Key Achievements

Signed up and managed up to 30 Dealer accounts

Monitored auto auction for the dealers and negotiated auction bid pricing.

Placed phone calls and sent email messages to bidding dealers and individuals to negotiate a better selling price.

Ensured all vehicles were properly prepared for the auction including approving photos and vehicle descriptions.

Visited dealers in order to sale and sign them up for the Copart Dealer Services program.

06/2009 – 06/2010 Aircraft Assembler Triumph Aerospace Vought Division

Assembled aircraft sub-assemblies for Boeing, Gulfstream and Sikorsky following established operating instructions.

Key Achievements

Built sub-assemblies for Boeing 747 horizontal stabilizers

Built cabin frame for the Sikorsky UH60 Blackhawk helicopter

Built wing assembly for the Gulfstream GV

2008 – 2009 Internet Director Urban Nissan

Managed the dealership Internet department and all incoming sales calls. Assigned sales associates to new customers. Performed follow up calls and procedures. Managed all incoming Internet leads for new and pre-owned cars. Coordinated and created advertisements with General Manger for Internet sales allowing customers to view current sales inventory. Maintained and initiated relationships with Internet vendors.

Key Achievements

Modernized Internet department increasing overall Internet sales from 13% to 44% of total dealership sales

Added to and maintained all new customers’ records in the database allowing quicker access for marketing and accurate follow up by 70%.

Scheduled sales appointments reducing the customers wait time by 15%

2001 – 2008 Business Development/Internet Manager Trophy Nissan

Managed all incoming sales calls. Added and maintained new customers’ records in the database. Assigned sales associates to new customers. Performed follow up calls and procedures and managed incoming Internet leads for new cars

Key Achievements

Increased customer show rate by an average of 65%

1999 – 2001 Project Manager Furniture Marketing Group

Arranged the delivery and managed the installation of major furniture workstations and cubicles as well as private offices. Completed punch lists and coordinated corrective actions. Coordinated with other industry project managers.

Key Achievements

Promoted from Sales Administrative Assistant to Project Manager after 6 months of employment

Oversaw multiple furniture installation crews with up to 15 persons each

Completed all necessary paperwork and follow up with customers for 3 salespeople

1987 – 1998 Weather Technician E-5 U.S. Air Force

Supervised up to 3 personnel. Wrote annual evaluations and performed or recommended any necessary disciplinary actions or commendations. Provided complete customer support operating technical help desk service line. Established schedules and coordinated individual responses to technical problems. Coordinated, scheduled and conducted tactical weather equipment courses teaching both hardware and software to classes of 8 to 12 students.

Key Achievements

Received E-3 rank 6 months early

Wrote and established technical help desk procedures

Obtained and loaded new software on PCs

Managed and maintained the $250,000 Automated Weather Distribution System (AWDS) software and hardware including mainframe

Coordinated base wide requirements for AWDS mainframe computer.

Selected to provide satellite-forecasting training at Hickam AFB, Hawaii for 7 potential forecasters to support the alternate satellite site

Developed a comprehensive safety binder, identifying and eliminating safety hazards by 50%

Developed AWDS qualification training program, follow on training program and operating procedures

EDUCATION

Keller Graduate School of Management, Irving TX Master of Project Management, MPM

With distinction GPA 3.86 Delta Mu Delta

DeVry University, Irving, TX Bachelor of Science in Computer Information Systems

Graduation Date: March 2, 2002 – GPA 3.71 Magna cum Laude

Dean’s List: Spring 1999 to Spring 2002

Grand Prairie High School, Grand Prairie, TX

High School Diploma

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