Human Resources Management

Tony L. West

**** *** ******** ***** ● Roswell, GA 30076 ● ************@*****.*** ● Cell: 678-***-****

To continue in the field of Human Resources with passion for promoting this company’s misson and vision for quality and service. To implement best practices for interviewing, hiring and training well qualified associates. To provide ongoing training to associates, managers and supervisors that will establish excellent behavioral management for all. To develop and implement procedures that will ensure high quality and cost effective solutions that would continue to build relationships internal and externally with our vendors and other agencies. This will engage and maintain the respect of the company’s culture.

Professional Experience

30+ years of HR Experience

MARRIOTT INTERNATIONAL AT THE MARRIOTT MARQUIS, Atlanta, GA

Lead Market Director of Human Resources 2002 to 2014

Director of Human Resource Operations 2000 to 2002

Collaborated with executive team to develop Human Resources and Management vision that supports regional business efforts, initiatives and manage day-to-day operations of world’s leading hospitality company. Supported and served as a leader for Atlanta’s various market hotels which have included but not limited to: Atlanta Marriott Marquis, JW Marriott, Midtown Suites and Renaissance Midtown Atlanta.

Played a key role in ensuring the successful launch of Atlanta Market. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind employee-retention rate of 89% within an industry where high turnover is the norm.

Negotiated 50+ salary offers and sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

Brought Workers’ Compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that the company did not pay for benefits for which employees were ineligible.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Revised job descriptions across all levels and 50+ categories. Observed and interviewed employees to construct an accurate picture of the duties and skills required for each position.

MARRIOTT INTERNATIONAL AT THE JW MARRIOTT, Atlanta, GA

Market Director, JW Marriott Atlanta & Buckhead properties 1996 to 2000

Fulfilled a broad range of HR functions, to include recruiting and training employees; administering benefits, and monitored disciplinary action and managed HR records.

Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated Health Fairs to promote employee wellness.

Conducted associate exit interviews.

Trained 25-member management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Revised the new-hire orientation program to include HR information and company resources.

Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.

(OVER THE YEARS, I HAVE BEEN TRANSFERRED TO MANY PROPERTIES TO HANDLE…..ASSOCIATE RELATIONS ISSUES)

CRYSTAL GATEWAY MARRIOTT, Arlington, VA

Director of Human Resources for Crystal Gateway Marriott 1993 to 1996

HOUSTON AIRPORT MARRIOTT, Houston, TX

Director of Human Resources for Houston Airport Marriott 1992 to 1993

HILTON HEAD MARRIOTT OCEANFRONT HOTELS, Hilton Head, SC

Director of Human Resources for Hilton Head Area Hotels 1989 to 1992

BOSTON MARRIOTT COPLEY PLACE, Boston, MA

Human Resources Manager for Copley Place 1988 to 1989

CRYSTAL CITY MARRIOTT, Arlington, VA

Human Resources Generalist 1985 to 1988

CRYSTAL GATEWAY MARRIOTT, Arlington, VA

General Cashier, Account Dept. 1983 to 1985

HR Skills

HR Department Start up

Employment Law

Mediation & Advocacy

HR Policies & Procedures

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

Orientation & On-Boarding

Executive Coaching

Training & Development

Performance Management

Education & Certifications

HAMPTON UNIVERSITY Hampton, Virginia

Masters in Counseling 1982

Activities: Managed a residential hall as a resident director

RADFORD UNIVERSITY Radford, Virginia

Bachelor of Science (BS) in Psychology 1980

Activities: Charter member of the Tau Kappa Epsilon Fraternity

Certified Master Trainer for Marriott International

Extensive background in Human Resources including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Certified Executive Coach

Certified Behavior Interview Trainer by Development Dimensions International (DDI)

Featured in Who’s Who Among HR Professional in Atlanta 2010

Awards:

Highest Engagement Score in Convention Hotel – 2013

JW Award of Excellence – 2004

Human Resources Director of Year – 1995

Computer Skills:

Human Resources Software (PeopleSoft Enterprise Human Resources, ADP)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

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