Customer Service Manager

EFE EGHARHEVWA

**/* ******* ****** *********

EH7 5UG

Tel; 013********; Mobile: 077-****-****

Email Address: **************@*****.***

Personal Statement

I am an energetic, driven and hardworking Facilities Manager with outstanding time management and customer service skills. I have gained more than four years of experience in this field and I’m looking forward to utilizing my skills and abilities in an organization where I can make a tangible difference on a daily basis.

Key Skills/Attributes

Ability to manage organize and work efficiently while under pressure, reacting effectively to changing priorities and workloads

Systematic approach to problem solving

Ensures that all Health, Safety and environmental principles are complied with at all times throughout the working area and also implementing any changes within the work force

Excellent Interpersonal and Communication Skills

Skilled in the generation of daily and weekly reports

Friendly, possess a likeable personality and a quick learner

Ability to work with people from different backgrounds with no supervision

I.T Skills

Proficient in the use of all Microsoft Office packages including Word, Power point, Excel, Access, Outlook and Project.

Experienced user of email and internet

Work Experiences

ABM Services UK Jan 2013- Date

Property/Facility Manager

Covering the reception from 7.00am until 7pm, break times and holidays

Meeting and greeting clients and contractors

Booking rooms, meetings, caterers, etc.

Setting up and utilizing the IT equipment for meetings and events

Supporting the Area Manager in the day-to-day activities

Assisting people in and around the workplace

Ensuring all Health & Safety, legal compliance and procedures are followed

Liaising with couriers and suppliers

Basic admin duties such as printing, photocopying and filing

Performing building checks

Monitoring CCTV and the premises’ security (including access control)

Calculating and comparing costs for required goods or services.

Covering the Area

Manager’s responsibilities when he is off site

Performing finance duties such as ordering, POs and invoicing

Carrying out risk assessments

Checking stock and ensuring supplies are purchased

Handling incoming and outgoing mail, packages and other deliverables

Inspecting and maintaining cleanliness throughout the facilities

Assisting with the preparation and layout of rooms

Ensuring emergency repairs are carried out as soon as possible

Maintaining and updating accurate records and information systems

Liaising between the different departmental teams within the organization

Coordinating all the facility maintenance, repairs and renewals with appropriate contractors

Acting as Fire Marshal in the event of an evacuation

Preparation of day to day Shift Rota for my team member

Preparation and Sending of Staffs Timesheet to Pay roll

Programming and activation of Site access Passes

OCS Group UK Feb 2009- Dec 2012

Help Desk Support/ Customer Service Officer

Developing relationships with other members of the site team and our tenants

Ensuring the building is safe and secure at all times

Ensuring all stakeholders adhere to Health and Safety Regulations

Performing security/maintenance checks around the premises

Accurately logging any problems/issues encountered

Performing minor cleaning tasks

Arranging site services for customers

Ensuring the appropriate procedures are in place and know to staff

Ensuring the premises are kept in a tidy state

Contacting suppliers to resolve any problems the customers might have

Education and Qualifications

Telford College, Edinburgh 2012

HND Business

University of Benin 2004

Diploma in Computer with Merit

SSCE Qualification pass with merit

Interest

I enjoy indoor games, visiting the local gym and watching movies

Reference

Available on request

Contact this candidate