Christopher J. MacNab

***** ****** **** *****, ***** 914

Willoughby Hills, OH 44092

985-***-****

act5u2@r.postjobfree.com

Objective: Seeking an internal Information Technology support position utilizing current knowledge and skills that allows for professional growth and development.

Professional Experience

It Contractor October 2015 to November 2015

Sherwin Williams, Cleveland, Ohio

Accomplished organizing, sorting, asset tagging, and configuring iPhones for iPhone 6 roll out. Configuration included individual information restored from customer backup and enrollment of device in airwatch.

Support Desk Technician July 2007 to March 2015

Vitalyst, LLC (Formerly PCHelps, LLC), Cleveland, Ohio

Provided help desk consulting and troubleshooting for an average of thirty calls a day with Windows XP, 7 and 8 systems. Calls included questions on Microsoft Office, Open Office, android mobile devices, VPN and other productivity software. Regular duties included using multiple ticketing systems, remote access technologies and developing relationships with customers.

Accomplishments:

Achieved 96% on customer satisfaction surveys which exceeded company standards

Performed additional responsibilities requiring remote secure access to client ticketing and administration systems

Assisted team members with resources and shared expertise to help meet their goals

Troubleshoot issues with Windows xp, 7, and 8

Improved system usability by clearing temporary files and disabling unnecessary processes

Removed viruses, adware, spyware, etc using multiple tools including anti-virus, mal-ware removal software, purpose built scripts and manually finding and removing infected files, and registry keys

Supported all end users by providing information related to issues and provided informal training to them to increase end user productivity

Communications Computer System Controller Apprentice July 1996 to May 2001

United States Air Force

Barksdale AFB Louisiana, and Misawa AFB Misawa, Japan.

Responsible for administration and maintenance of a wide range of communication equipment. Completed military service.

Accomplishments

Honorable Discharge from military service