Professional Experience Information Technology
Resume:
Christopher J. MacNab
***** ****** **** *****, ***** 914
Willoughby Hills, OH 44092
*******@****.***
Objective: Seeking an internal Information Technology support position utilizing current knowledge and skills that allows for professional growth and development.
Professional Experience
It Contractor October 2015 to November 2015
Sherwin Williams, Cleveland, Ohio
Accomplished organizing, sorting, asset tagging, and configuring iPhones for iPhone 6 roll out. Configuration included individual information restored from customer backup and enrollment of device in airwatch.
Support Desk Technician July 2007 to March 2015
Vitalyst, LLC (Formerly PCHelps, LLC), Cleveland, Ohio
Provided help desk consulting and troubleshooting for an average of thirty calls a day with Windows XP, 7 and 8 systems. Calls included questions on Microsoft Office, Open Office, android mobile devices, VPN and other productivity software. Regular duties included using multiple ticketing systems, remote access technologies and developing relationships with customers.
Accomplishments:
Achieved 96% on customer satisfaction surveys which exceeded company standards
Performed additional responsibilities requiring remote secure access to client ticketing and administration systems
Assisted team members with resources and shared expertise to help meet their goals
Troubleshoot issues with Windows xp, 7, and 8
Improved system usability by clearing temporary files and disabling unnecessary processes
Removed viruses, adware, spyware, etc using multiple tools including anti-virus, mal-ware removal software, purpose built scripts and manually finding and removing infected files, and registry keys
Supported all end users by providing information related to issues and provided informal training to them to increase end user productivity
Communications Computer System Controller Apprentice July 1996 to May 2001
United States Air Force
Barksdale AFB Louisiana, and Misawa AFB Misawa, Japan.
Responsible for administration and maintenance of a wide range of communication equipment. Completed military service.
Accomplishments
Honorable Discharge from military service
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