Customer Service Medical

ANGELA HALE 832-***-****

**** ******** **, *******, ** 77080 ******@*******.***

Professional Profile

To acquire a position that will allow me to utilize strong organizational skills, leadership, and interpersonal skills.

Medical Terminology

Medical Records Management

Compliant Handling

Customer Service and Retention

Billing/Accounts Receivable

Problem Solving

Medical Insurance Collection

Data Entry/Receipts/Invoices

Professional Accomplishments

GALAXY FROZEN YOGURT 05/2013 – 02/2015

Customer Service Supervisor Houston, TX

Interpreted and communicated work procedures and company policies too staff.

Ensured promotions were accurate and merchandised to the company standards.

Handled customer questions, complaints and issues.

Trained and instructed employees, along with organizing and distributed staff schedules.

COMMUNITY LIVING OPTIONS 08/2008 – 02/2013

Direct Service Provide Springfield, IL

Provide training to individuals with developmental disabilities in the areas of self-care, communications, and self-direction.

Monitored the development of individuals by observing and documenting the individual’s health care issues.

Provided counseling assistance to client regarding problem-solving and conflict resolution, when needed.

Ensured that our client’s needs were regularly assessed and met with an action plan.

AMERICAN FURNITURE LIQUIDATION 07/2006 – 07/2008

Customer Service Representative Brooklyn Park, MN

Handled customer inquiries pertaining to advertisements, pricing, and basic information.

Provide assistance with customer’s completion of loan applications, payments, and accounts receivables.

Utilized multi-line telephones to contact customers, complete furniture acquisitions and ordering, as well as complaints.

Managed other clerks by delegating daily assignments and responsibilities.

Provided support for our general manager and sales representatives.

FAIRVIEW RIVERSIDE HOSPITAL 12/2001 – 03/2006

Medical Collections Minneapolis, MN

Contacted clients regarding their billing accounts, scheduled payment arrangements, and provided applications for hardships assistance.

Offered clients assistance with counseling and additional client/patient services.

Completed daily reports of clients’ payments, billing resolutions, and accounts receivables.

Provided clerical assistance to the medical collections department manager, whenever needed.

ADVANCE CORPORATION 09/1998 – 09/2000

Assembler Minneapolis, MN

Maintained a regular inventory counts and kept a record of all goods.

Sorted out and received items and made piles according to types of material.

Stocked shelves with items and ensured that barcodes were correctly placed.

Ensured work area(s) were maintained in a clean and organized manner.

EDUCATION

Associate Of

Applied Science

Minneapolis Technical & Community College, Minneapolis, MN

June, 2005

Medical Office Technician

Century College, White Bear Lake, Minnesota

May, 2003

REFERENCE

Available upon request.

Contact this candidate