Manager Customer Service
Resume:
James Bray
Carrollton, Texas **006
A position as a Recruiting/Manager/Team Lead
More than 20 years experience as a professional Staffing/Recruiter and Manager Ability to direct complex projects from concept to fully operational status Goal-oriented individual with strong leadership skills B.S. University of North Dakota, Grand Forks, North Dakota A.A. Faulkner University, Montgomery, Alabama
Proficient in Microsoft Office Applications.
Recruiting Manager Princeton Information LTD 05/2006 - 02/2016 Dallas Texas
An experienced Talent Acquisition Manager who led a team of recruiters in attracting top talent. Conveyed my experience and knowledge on best recruiting practices to help guide the development of the team while also serving as an individual contributor. Responsibilities included overseeing the recruiting team; identifying, connecting and qualifying candidates against open requisitions while also helping to drive strategic initiatives and planning the implementation of recruiting campaigns
Oversee the entire recruitment process and manage a small team of recruiters. Manage full cycle recruiting including sourcing, applicant testing, interviewing, presentation and closing of qualified candidates.
Track recruiting team activity and identify opportunities for improvement and development Utilized a variety of sourcing techniques to identify top candidates including job boards, career sites, social media, research firms, user groups, and referral networks Perform other HR related responsibilities such as onboarding projects, employee events, immigration, and relocation.
Extremely perceptive and outgoing person, who is capable of professionally relating to individuals at all levels and from all backgrounds Capable of working in a demanding, deadline-driven environment with a focus on delivering projected results
Extremely organized and communicative. Ability to speak confidently about the company's business model and strategic vision
High degree of initiative and independent execution. Capable of thriving as a team player but is also driven by autonomy
Strong understanding of direct sourcing and effective interviewing techniques Ability to be flexible and adaptable to changing priorities. Strong team orientation and ability to build collaborative internal and external relationships. Nationwide recruiting experience
Resource Deployment Manager Global Electro-comm. Intl Inc 06/2003 - 04/2006 Dallas Texas
Recruit, screen, prepare and manage budgets for deployed telecommunications professionals for wireless carrier projects Nationwide and International Recruit candidates for the following disciplines in Telecommunications: RF Design, Planning and Implementation Engineers, NSS/BSS Engineers, MSC/BSC, RT 2, GR 2, GR 3, ST 2
Software technology recruitment for SQL database administrators, Developer Analyst, Oracle, UNIX, UNIX Sun Solaris, Java, JavaScript, ASP.NET, CE.NET Recruit front end developers HTML, CSS, JSP Servlet, JDBC, XML Manage and lead a team that sources talent for a T-Mobile account (vendor management system) that comprises eight different departments: engineering, sales operations, product development, human resources, Legal, marketing, customer care, finance/accounting Conduct searches through networking, internet searches, databases, job fairs and referrals Staffing duties comprise the entire hiring process from advising management on recruitment strategies to preparing the vacancy announcement, assessing qualifications and overseeing the selection process
Trained, supervised and evaluated a staff of six. Provide training within specialized areas to staff and temporary employees. Regular scheduled training resulted in staff achievement of work goals and objectives
Developed operational plans, procedures, and methods Successfully marketed and implemented new projects. Grew profitability of office revenues
Related tasks included advising applicants on how to apply for jobs and preparing reports on human resources issues
General Manager Bray & Greer Professional Staffing Inc 03/1996 - 02/2003 Dallas Texas
Responsible for sales, recruiting and managing office staff Managed a branch that provided temporary, direct Hire, temp to hire and call center staffing to companies in the Greater Dallas Metro Area
Through marketing strategies and networking increased sales from $125,000 to $1.2 million in a three year period
As a small staffing agency we developed relationships with and successfully staffed for four major national accounts
Established relationships with and successfully staffed for thirty-two local companies in the Dallas Metro area
IT Department recruited C, C++, Unix, Java, SAP ABAP Developer Recruited, interviewed and hired for high volume accounts in telemarketing, customer service, mailroom and light industrial clients
Provided professional and executive search services to corporations, universities, local, state and federal employers
Formulate, write, and implement new employee orientation manuals Lead Placement Specialist Dallas County Community College District 09/1992 - 02/1996 Dallas Texas
Marketed and developed positions for students in continuing education Recruited dislocated workers throughout placement and other related activities Successfully placed over 140 dislocated workers to meet and exceed goals set by the program Taught resume writing, interviewing skills and job search -techniques as part of a extra service contract with Dallas County Community College District Supervised eight job placement specialists responsible for developing positions for dis-placed workers in a government sponsored Title 3 Program
Developed a thirteen week program in conjunction with a company to train dislocated workers in Microsoft office products that enabled qualified students to become gainfully employed as Help Desk Associates
Senior Placement Specialist Private Industry Council 09/1987-08/1992 Dallas Texas
Recruited, trained and placed dislocated workers
Networked with local companies to provide opportunities in employment and training for dis- located workers
Expanded the Title 3 Program by more than 100% by working with local companies and soliciting additional government grant monies for the Program Taught resume writing, interviewing skills and job search techniques
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