SUMMARY OF EXPERIENCE:
*+ years of experience as a Business Systems Analyst, Business Process Analyst, BPM Analyst in deployment of web-based, client-server applications, developing business processes and system solutions in Financial, Insurance, Healthcare and IT for various projects from conceptualization to implementation.
Experience with developing and performing technical assessments aligned with a strategic plan of key stakeholders.
Experienced in supporting Business Process Management & Business workflow design & OpenText Case360 BPM Tool.
Proven ability to utilize all available tools and resources that benefit both the project and the company.
Extensive experience with the System Development Life Cycle (SDLC) Waterfall, Agile & Software Testing Life Cycle (STLC).
Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
Worked extensively through agile development methodology by dividing the application into iterations.
Experience of Use Cases, Sequence Diagrams, Activity Diagrams, and Class Diagrams.
Facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members apprised of goals, project status, and resolving issues.
Experience with performing Gap Analysis to determine the existing system, documenting, and approving the variance between business requirements and system capabilities.
Expertise in conducting requirement gathering sessions, feasibility studies, and impact analysis, cost/benefit analysis and risk analysis.
Experience designing using BPMN standard.
Responsible for writing and communicating user stories to provide a definition of each requirement so that the developers can produce a reasonable estimate of the effort to implement it.
Extensive experience with Excel, Word, PowerPoint, MS Project, MS Visio, Rational ReqPro & SQL.
Scripting language for CASE360 & Java Coding for CASE360 java language extension.
Analysis, design, develop and implementation of user requirements in CASE360.
Experience as Attention Tower for CASE360 production support & realizing Migration for update WAS and CASE360.
Experienced in Object Oriented Program in Java and J2EE, EJB, JSP, JSF, JDBC.
Expertise in developing Internet/Intranet Applications and Web based GUI applications using Web Services, WSDL, SOAP, XML, HTML, JavaScript, and HTML & CSS.
Working experience with MSSQL Server and IBM Web Sphere server.
Used to work with versioning control tools such as subversive for Eclipse (SVN), versioning control in Netbeans and using build tools like Maven.
Expertise in debugging and troubleshooting existing code.
Extensive hands on experience with RDBMS like SQL Server, MySQL, PL/SQL, Database Design, Triggers, DML, DDL, Stored Procedures, Joins, Schema objects, Functions, etc.
Designed applications using UML & Experience in AS400 server administration.
Experience in building programs with RPG language & Knowledge in JD Edwards One World.
Experience with creating and maintaining Excel reports, preparing the data in Excel files, as per business standards.
Experienced in testing methodology and the entire Software Testing Life Cycle (STLC), including writing Test Plans, Test Cases, Test Scripts, executing the Test Scripts.
Preparation of Test Data for positive and negative scenarios.
Good experience in writing complex/detailed Test Plans and Test Cases.
Involved in all kind of Test management activities from Test planning to Test execution.
Coordinated testing efforts and have experience with manual testing and reviewing test cases.
Experience with Integration Testing, System Testing, and Regression Testing and User Acceptance Testing Sound knowledge of Defect Tracking Lifecycle.
Highly motivated self-starter with excellent communication, presentation, and interpersonal skills.
Can perform well both independently and with a team, always willing to work in challenging and cross-platform environments.
TECHNICAL EXPERTIZE:
Methodologies
Agile and Waterfall.
BPM Tool
Case 360, BPM
Languages
Java 1.5,6.0, J2SE 5.0, PL/SQL, Visual Basic, RPG
Operating Systems
Windows /95/2000/XP, 7, DOS, OS400
Java Skills
J2EE: EJB, JSP, JDBC
Web Technologies
XML, HTML, CSS, JavaScript, PHP
Modeling Tools/Languages
Rational Software Modeler/UML, Java 1.5,6.0, J2SE 5.0, PL/SQL, Visual Basic, RPG
Testing Tools
HP Quality Center, Clear Quest
Case Tools
Clear Case
Requirement Management Tools
Rational Requisite Pro, TOAD, SOAP, MS Access, MS Project Plan, Eclipse, MS Visio
Workflow Tools
MS Office, MS Project, MS Visio
Databases
MS Access, SQL server 2008, 2010, 2012, Oracle, MS-Access, MySQL
Platforms
Windows (NT, 2000, XP), Unix
Application Server
WebSphere /6.1,7.0
Version Control
StarTeam, SVN
EDUCATION & CERTIFICATIONS:
Bachelor in Informatics Sciences – Mexico – 05/2010.
Certified – Java6 Programmer
Certified Business Analyst
Business 10 course in the Anglo Americano Language Centre acquiring the C1 level according to the Common European Framework.
EXPERTISE:
Business Analysis
BPM Design, Analysis, and implementation.
BPM Management & Development.
CASE360
Object Oriented Programming
Java/J2EE Development
Web Programming.
Support and Handling Database
Information Technology
PROFESSIONAL EXPERIENCE:
LOGITECH, Newark, CA
10/2015 – PRESENT
SENIOR BUSINESS SYSTEMS ANALYST
Logitech’s Creative Services Team manage different new projects at the same time, with different scopes. This makes difficult the tracking of each project and its related resources and budgeting. Also the managing of the projects are divided into many different system applications for different aspects like resources allocation, planning, financial, time tracking etc. Logitech request unify all the project portfolio management into one system application.
RESPONSIBILITIES:
Identified process in the different teams within the Area.
Gathered and analyzed business process information in order to chart into diagrams using BPMN 2.0
Build of Use cases for the different process in the Creative Services area.
Make enhancements and improvements in the Process for a better performance in the communication between the teams.
Analyzed different systems tools, for the project management portfolio.
Analyzed the main functionalities of the three current systems in order to merge it in a unique system tool.
Analyze the different vendors and select the best candidates.
Deliver Comparison charts and tables to the Project owner to facilitate the decision on the best Vendor option.
Identify the key users participating in the New system implementation.
Facilitate the meetings between Vendor and the Stakeholders to organize the Pilot version of the System Tool.
Improve Business process documentation to facilitate the understanding and access trough the different teams and new members on the Creative Services area
TOOLS & ENVIRONMENT: Java/J2EE, RUP, AGILE, MS Office, UML, HP QC, JDBC, SOAPUI, Eclipse, BPM CASE360, WAS, XML, MS Visio, MS Project, EJB, UNIX, MySQL Server, WAS.
METLIFE, New York, NY
03/2013 – 09/2015
BUSINESS SYSTEMS ANALYST
Recertification METLIFE - This Project was related with the sales force department, they have the necessity to make enhancements to their current process, which requires the information gathering that the agents did with the possible customers for an insurance, all this information had to be filled into different paper forms, and sent it to the correct underwriter person to validate the information. The Customer portal and agent portal had to be updated to make changes and accept customer personal information to request quote and foreign to input customer information in relevant forms for the insurance processing by the underwriter. Also the underwriter has to send data to a legacy system in order to get information back regarding insurance plans, and confirm data about the client; all this process was done with paper and manually by different people. The scope of this project was to automate it
RESPONSIBILITIES:
Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.
Experience in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
Created Use cases, Use Case Diagram, Business flow diagram, Work and Navigation flow diagram using Unified modeling language (UML).
Created process flow design using BPMN standard.
Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
Document processes and business requirements from identification, development lifecycle, and QA to achieve accuracy and adherence to standards.
Performed Gap Analysis to determine the existing system, documenting, and approving the variance between business requirements and system capabilities.
Scheduled meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project, MS Visio.
Facilitate Business modeling workflows sessions with the stakeholders and developer team.
Creating in CASE360 a Capture broker in order to Load and save the file receives it to feed the system with the initial data & File store to Save the File, and the instance of the process to read it & Java Class using the extended Case to load the first data to feed the system. This Data was in a file with more registry & solving issue related CASE360 that not allow to execute a Java class more than 3 minutes, this was a problem for the size of the file. I have to use CASE360 workflow and JAVA extended language to solve the problem and load the file complete.
Use EJB to connect and manipulate the CASE360 object like Form data, queries, case folder updates, Read and write Excel Files through Java code and TXT files in order to update and create the request data into the System.
Worked on front end pages that were developed in a professional manner using HTML, CSS and JavaScript & worked with backend developers to convert HTML/CSS non-functional pages into dynamic JSP pages.
Build by scripting to get the information from Web services, Query Risk validation using XML, Depending on the answer of the web services move the case folder to a specific business activity.
Develop by scripting to get the Detail information of the Query Risk validation and with information fill a form data with the detail, for user review.
Build a capture Broker in order to receive an Excel file with a different Risk validation for the user.
Build a JAVA class that reads an excel File and depending on the information selects the correct Risk Value and Update the information in the corresponding Case folder.
Testing of all the components of the system, Web services, Capture broker, Java Classes, form data’s, business workflow.
Stabilization support.
Assisted the QA team in preparing test data and managed the testing effort.
ENLACEMET Policies issuance METLIFE - ENLACEMET is a BPM that works under CASE360 with the objective of streamline the time that take to make an issuance of the multiple policies that METLIFE has with his clients. These policies may be new, renewals, maintenance, or could be a group of policies to a big client. The complete process in general, has to pass through three different users roles: sales, underwriting, and issuance, in each different user roles exists many different activities in order to fill in all info about a client. To load different Scanner form sheets.
The system allows loading different kind of files like, Excel, word, PDF, Tiff, TXT, etc. this because it is necessary to check all this information through different people in the company around the country, these benefits in less time to send and receive the forms to all users.
The system allow to load different quotes in excel format, and the system generates a quote in a .doc file with all the outstanding information for the client.
The system uses two web services, one to see the different agents in a system and validate their names and ID numbers. The other one, when make the issuance validate if the policy already exist.
RESPONSIBILITIES:
Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.
Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
Participated on and supported various corporate implementations, business initiatives by analyzing impacts, and conducting feasibility studies and cost benefit analysis.
Gathering, storing, accessing & analyzing data to help business users make better decisions
Gathering information from different sources, making interviews to the end users, or managers.
Develop, and desktop testing for java Code.
Created business process flow using BPMN standard.
Responsible for programming, testing, implementation and maintenance to the CASE360 application.
First contact for the users to solve doubts and issues.
Manage the weekly meetings with the key users in order to give a follow to every day operations.
Analyze the user requirements for the improvements in the system.
Design the solutions to the improvements.
Build documentation for every step of the life cycle for the improvements, like Analysis, Design, functional requirement, technical requirement, Unit tests, etc.
Develop the new improvements and testing of them.
Always insisting to implement the latest relevant technology available with the stable version.
Prepared release documents related to project.
Realize the Backup versions for the Java classes and Main XML generated by the CASE360 system.
Develop and maintain the Java Classes use by the system, in order to prevent issues, or make improvements on the code to improve execution times and answer for final users.
Realize Unit tests and Testing and debug java code if necessary.
Realize the implementation of every improvements to QA, and Production environments.
Independent Wealth Strategies: this project is to improve main business work flow of the wealth strategies.
RESPONSIBILITIES:
Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements.
Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.
Created Use cases, Use Case Diagram, Business flow diagram using Unified modeling language (UML).
Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
Created User Stories to communicate requirements to the development team.
Continually reviewed and revised project processes to ensure accurate and timely results.
Conducted JAD sessions to help stakeholders identify and define scope, objectives and functionalities for the project.
Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations.
Functioned as the primary liaison between the business/Finance team and the technical team.
Improvements:
oUser queries to see time of each policy in each user s mailbox.
oUser query update to add the last user that blocks a policy and work on it.
oUser Query to validate all the Policies with more than one week without attend them.
oChanges to the GUI of the user, names, Displays, add or eliminate fields in the form data’s, new fields, etc.
oChange the functionality of the SATI quotes in order to allow them to modify only certain number of quotes, and block the others, the benefits were more productivity time for the underwriting users, and less mistakes at the time of the quotation. Process.
oProcess MCG, this is a code use for AS400 environment, where the policies are send at the end of the issuance. The user normally write down this code from ENLACEMET to AS400 System. The improvement was to read this code, from an Excel file and load it to the ENLACEMET form data. This using the Java class, and extended language using EJB to retrieve data from CASE360 Form data’s and Case folders, and validating the activity where the Case folder was in that moment, depending in the activity it was necessary by EJB Workflow session move it forward. Then when the information would be send by a java class that will create and fill a XML file with the MCG code related to each Policy. This benefit with lees time of write down and less mistakes in the Code capture.
oThe Policy for a company can have different groups and branches, and this information is also needed to have it in AS400 environment. It was necessary to read, from an existing Form already loaded in the system, by developing a Java Class to read every branch information and update the Case folder and the corresponding Form data. To access this CASE elements it is necessary to use EJB for handle sessions. Once the data was load it is necessary to send the information by XML web service to AS400 environment.
Testing the different Java Modules
Develop Unit Test Cases
Documentation about testing cases.
Prepared release documents related to project.
The understanding the workflow of every segment and features of the application.
Versioning Code and main classes for the system.
TOOLS & ENVIRONMENT: RUP, AGILE, MS Office, UML, HP QC, Java/J2EE, JDBC, SOAPUI, Eclipse, BPM CASE360, WAS, XML, MS Visio, MS Project, EJB, UNIX, MySQL Server, WAS.
JOHNSON & JOHNSON,
01/2011 03/2013
BUSINESS SYSTEMS ANALYST
ERP Solution: I have to Manage and validate all the correct steps in the SDLC, making all deploy of the programs through the different environments. Analyze and identify user needs and helping users to identify the scope for project Change Management; providing consistent and clear communication between all project stakeholders.
The Johnson & Johnson subsidiaries I worked with was Ethicon Endo Surgery, a company focus on design and manufactures medical devices and surgical instruments with the intent of minimizing the invasiveness of the surgery, offering health care professional solutions for today’s challenges procedures.
Cordis is other corporation from JnJ family, who develops and manufactures diagnostic and interventional products to treat patients who suffer from coronary and vascular diseases. I work with EMEA team for all the gathering of the requirements and testing.
For this project was necessary to support an maintain the JDEdwards ERP, to enhance different application modules like supply chain, sales, purchasing and inventory management.
RESPONSIBILITIES:
Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements.
Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.
Created Use cases, Use Case Diagram, Business flow diagram using Unified modeling language (UML).
Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
Created User Stories to communicate requirements to the development team.
Continually reviewed and revised project processes to ensure accurate and timely results.
Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations.
Functioned as the primary liaison between the business/Finance team and the technical team.
Functional requirements documentations.
Technical Requirements documentation.
Develop Solutions using RPG language for AS400.
Realize promotions through different environments ( DEV, QA, PROD)
Build Test Cases for the Applications developed.
Debug code to solve issues in the Programs.
Generate Reports for JD Edwards Functional Team.
Knowledge for JD Edwards’s general functionality and Modules involve in the business process.
Build of SQL Queries.
Create new Physical and Logical Files in AS/400 to facilitate access data for the programs.
Translate Functional Requirements from different Users in Belgium, Middle East, UK, Poland and France.
Meetings with the Key users for Testing and clear understanding of the new improvements in the system.
Manage of Menus, Queries, Logical Files, Programs, Objects, and Reports.
Created new tables, fields, relations, etc. & Supported to the client’s project on a day-to-day basis.
Generated Reports to key user, depends on the different needs they had on a day-to-day basis.
Generated the Rollback files when necessary & Created of new SQL queries.
Analyzed new possible better SQL Queries to the business, Managed Services, Roles, and Backups.
Generated of Standards and politics for DB, Debug Java code and maintenance to issues on coding.
Java Test Cases, for the improvements realized in code.
Versioned source code and main Classes for the system.
Developed Solutions using RPG language for AS400.
Debug code to solve issues in the Programs.
Generated Reports for JD Edwards Functional Team.
Knowledge for JD Edwards’s general functionality and Modules involve in the business process.
Built of SQL Queries & Created new Physical and Logical Files in AS/400 to facilitate access data for the programs.
TOOLS & ENVIRONMENT: RUP, AGILE, DB2, AS/400, JD Edwards One World, MS Visio, MS Project, MS Office, SQL Server, TOAD and JAVA.
ASTRA ZENECA
10/2011 02/2012
BUSINESS SYSTEMS ANALYST
Database Management – ASTRA ZENECA: The project objective is to have knowledge of every step in the logistic and delivery of the drugs to the different drugstores around the country. And create a Data Base with all information about with branch has more sales per week, month, etc. and know which one need more supplies next deliverable.
RESPONSIBILITIES:
Determined Business/functional requirements, Identified scope, Use cases documents, business process models.
Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
Perform GAP Analysis for Reporting system.
Conducted JAD Sessions with the stakeholders throughout SDLC to resolve open issues.
Gather requirements from operations and product owner.
Write BRD and FSD documents
Validate Technical Design created by IT developers against functional specifications.
Design Test Plan and test cases for User Acceptance Testing.
IBM
06/2009 01/2011
TECHNICAL ANALYST
IBM eLearning: The project has the goal to turn all paper guides, books, and Exams, into eLearning resources, like tutorials and interactive exams.
RESPONSIBILITIES:
Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.
Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
Participated on and supported various corporate implementations, business initiatives by analyzing impacts, and conducting feasibility studies and cost benefit analysis.
Gathering, storing, accessing & analyzing data to help business users make better decisions
Created Tutorials with all the knowledge to different kind of types.
Created the Information books using Adobe Master Suite.
Used Adobe Photoshop to create and modify Pictures Create Templates, create logos.
Used Adobe Premiere for Narrative and editing Video tutorials.
Used Adobe Master Effects for Template effects in transitions.
Used of Captiva to Presentations tutorials.
Built the bulk of the initial JSF structures to allow for development-administration of the system
Developed GUI using JSP, Struts frame work.
Used of Java J2EE to create the exam process, and Save the Answer data into a SQL server.
Sent the Exam Results with XML via Web Service.
Created the Report for the exam results.
Assisted the QA team in preparing test data and managed the testing effort.
TOOLS & ENVIRONMENT: Rational Requisite Pro, MS Access, MS Visio, SQL, Java 5.0, Adobe Master Suite, Captivate, SQL server, Crystal Reports.