Customer Service Technical Support
Resume:
Vijay K. Nair
Contact Information:
Telephone: 647-***-****
Email: *******@*****.***
Address :
Mississauga, ON L5B 4N3
.
Summary
I am an experienced customer service representative with the ability to handle a variety of customer needs. I am organized in handling multiple tasks in a fast paced customer service environment. I am a dedicated professional who thrives on challenge, while possessing integrity, initiative and a positive attitude.
Areas of Expertise
Customer Call Center services and Credit Collections services.
Effectively utilize interpersonal skills while interacting with customers to develop good working relationships, loyalty and long term satisfaction.
Successfully promote and sell products and services to international clients and businesses.
Skilled in marketing, complemented by strong personal customer service and customer satisfaction philosophy.
Self-directed, energetic team player with an ability to undertake significant responsibility.
Employment History
Oct.2015-Jan.2016(Contract)
Accounts Associate for Daniel Sharpsmart International,, ON
Experience in A/P, A/R and some Office Administration. Responsible for Filing, Cash posting and collecting payments from customers who are delinquent on their accounts.
Computer Applications used: Route Optix, Caribou, Pronto Xi, Excel 2010 and Office Outlook.
Reported to: Financial Controller and CFO.
Aug.2014-Nov.2014
Bill Collector for Credit Bureau of Canada Collections, Mississauga, ON
Called defaulters who were delinquent in their payments and made arrangements for repayment options.
Ensured smooth handling of repayment procedures and resolved service issues.
Reached monthly targets for number of calls and contacts to be made.
Feb.2012-May-2014
Office Administration for K.K Granites, Ajax, ON
Handled Invoices, booked appointments for clients and educating the customers about the company.
Feb.2010-Feb.2011
Bill Collector for Collectcorp Inc., Toronto, ON
Called defaulters who were delinquent in their payments and made arrangements for repayment options.
Ensured smooth handling of repayment procedures and resolved service issues.
Reached monthly targets for number of calls and contacts to be made.
2
Oct.2008-May.2009
Bill Collector for Total Credit Recovery. Toronto, ON
Called defaulters who were delinquent in their payments and made arrangements for repayment options.
Ensured smooth handling of repayment procedures and resolved service issues.
Reached monthly targets for number of calls and contacts to be made.
August 2007 – April 2008
Junior Processing Officer for Citigroup Global Services Limited on behalf of Citibank, Chennai, TN, India.
Managed inbound calls from customers regarding their account information.
Handled credit card disputes for US clients and resolved them (non voice).
December 2006 – July 2007
Technical support Executive for Sutherland Global Services Ltd., Chennai, TN, India
Managed inbound calls from customers representing multinational companies and provided
technical and non technical support.
Educated customers on our products and resolved service issues.
Reached monthly targets for the number of calls and contacts to be made.
September 2003 - July 2005
Bill Collector for Canadian Bonded Credits Ltd. Toronto, ON
Called defaulters who were delinquent in their payments and made arrangements for repayment options.
Ensured smooth handling of repayment procedures and resolved service issues.
Reached monthly targets for number of calls and contacts to be made.
Received certificates for outstanding achievement.
September 1999 - September 2003
Telephone Research interviewer for Research House Inc., Toronto, ON
Conducted phone surveys regarding consumer and political studies and managed inputs from the respondents into databases.
September 1998 – August 1999
Telephone Research interviewer for Walker Information Inc., Toronto, ON
Conducted phone surveys on behalf of multinational corporations and recorded the inputs from respondents residing in the USA.
October 1997 – February 1998
Customer Sales Representative for ICT Marketing Group Inc., Halifax, NS
Sold platinum Visa cards over the phone on behalf of First USA Bank and recorded customer information in the process.
Education
Received an Airline Diploma from KUONI Academy, Chennai, India, 2006
Completed Bachelor’s Arts Degree in Sociology from Saint Mary’s University Halifax, NS, 1997
Additional Skills
Received Computer Service Technician Diploma from Academy of Learning, Toronto, ON
TICO Certified, 2012
References Available Upon Request
Contact this candidate