Sales Management

Scott Hilchey professional résumé

SCOTT L. HILCHEY

**** ******** ***** • Los Angeles, CA 90068 • ********@*****.*** • m: 310-***-**** www.linkedin.com/in/scotthilchey/

EXECUTIVE LEADERSHIP

President/VP/Managing Director

Digital Transformation • Market Expansion • New Venture Management Team • Roll-up Integration Accomplished executive with 20 years of experience optimizing and innovating business strategy with high performance teams. Deliver alignment of key value propositions to serve optimal market opportunities. Innovative leader who has taken businesses public, integrated acquisitions and enabled business founders to scale and gain operating efficiencies with professional management teams. Build vision and execute in market to retain best customers, launch new services and attain market growth. Proven leader of teams from 10-75 across a spectrum of disciplines; inspiring Marketing, Operations, Sales, Finance, and IT teams to work in collaboration to attain high performance results. P&L, budgeting, financing, board engagement, acquisitions, roll-ups, digital transformation and business development for B2B and B2C companies from $100M revenue to $15B. Global experience across North America, Europe, Africa, Central America, the Caribbean and South America. Proven communicator and presenter at CXO/board level, conferences and forums. SKILLS & EXPERTISE

Management Partnerships & Alliances Industries & Markets

Vision to Execution

Customer & Market Strategy

Board Engagement

Exec. Team Mgmt. & Dev.

Turn-Around

M & A, Roll-up Integration

Industry

Customer & Channel

Government/Agency

NGOs

Media/Press

Investors

Consumer

Entertainment

Not-for-Profit

Financial Services

International/Global

Start-ups, Early Stage Growth

SELECT ACHIEVEMENTS

Turn-Around: Reverse client and employee attrition at $100M firm then grew EBITDA by 40% in 12 months. International Roll-up: Integrate multi-channel agency spanning ITV, Web and Mobile channels integrating Business Development/PR/Marketing of 6 firms into singular brand across Europe with US parent. VC/PE/Angel Funding: Raise $2M+ in capital for Cloud start-up venture providing data protection, tracking and compliance management for mobile devices. Recruited executive team and Board of Advisors. Sold to PE firm. Public/Private Partnerships: United govt. agencies, airlines, NGOs and global brands for socially responsible venture to deliver new marketing capabilities to SMEs in Latin American markets. Start-up to Public: Founded firm that, through several acquisitions, became the digital strategy offer for a 2,000+ person global digital agency with $2B+ market cap.

Market Innovation: Helped launch first online White Pages/Yellow Pages in U.S. market beating out RBOCs; IPO followed by acquisition for $140M.

International Entertainment Venture: Managed complex $15M business effort in post-apartheid South Africa; devise new ticket distribution model, attain international sponsorship, government cooperation and local partnerships. EXECUTIVE ROLES

310WEST MARKETING SCIENCE LLC – President, 2009- present Los Angeles, CA Lead provisioned CMO consulting firm offering customer/market strategy, CRM, campaign management, multi-channel strategy, SEO/SEM, analytics, big data, customer lifecycle strategies and loyalty solutions.

• Management. Team of 25+ professionals and alliances.

• Operations. Drive consultant recruitment, business P&L, solution development and consulting delivery.

• Business Development. Establish new account relationships. Scott Hilchey • Page: 2

Scott Hilchey professional résumé

CAPGEMINI CONSULTING - Sr. Managing Consultant, CX, 2012-2014 Burbank, CA Secondment to Customer Experience Practice at Capgemini Consulting, N.A., providing clients with market/customer strategy, customer experience lead practices and solution development for digital transformation of Marketing and Sales.

• CRM Strategy Fortune 100. Team lead of 5+ consultants for big beverage addressing vital national retail and QSR accounts. Assimilate sales/marketing tool kit and optimization of CRM across business units.

• Marketing Ecosystem: Lead assignment for $3B grocery chain to address CRM, Customer master record data, eCoupon solution, Campaign management, Digital asset management, GIS mapping.

• Cloud Strategy. Solution lead for defense contractor needing to transform its BOM, time tracking, costing and quoting process with new flexible ERP platform comparing on premise vs. cloud models. SOURCELINK - Vice President, 2006-2010 Los Angeles, CA Lead automotive database marketing unit of $100M marketing services firm. P&L responsibility, drive interactive solutions offer, CRM strategy, retain/recruit system engineers, developers, art/illustration/design and account management teams.

• Interactive Expansion. Strategist and business lead for new interactive solutions across 5 locations, team of 42

• Agency Leadership. Oversee multi-disciplinary BU team of 20+: creative/design, IT, application developers, account management, business analysts, project managers, finance and HR personnel.

• CRM Implementation: Implement, train and rollout Microsoft® CRM V.4.0 across marketing and sales teams.

• Event Speaker. Designated speaker for association, industry, client and conference events (DMA, PIMA, AFSA).

• Business Development/ Account Retention. BMW Group N.A.(BMW, MINI, FS), Subaru, Nestlé, Disney, Hino, Isuzu, GM, Maserati, Affinia Hospitality Group, others.

• Sales & EBITDA Growth. Increased sales 20%, achieved highest EBITDA growth (40%+) over prior 5 years.

• Business Stabilization & Staff Retention. Retained key accounts and staff, saving business from closure. MOBILESECURE, INC. – President, 2003-2006 Andover, MA Co-founder of angel backed Cloud/SaaS venture to mitigate against risks of data loss and theft – especially for mobile, remote and deployed computing environments.

• Technology Acquisition. Identified/bought technology, built team to deliver Cloud compliance business.

• Investor Funding. Secured investors ($2+ mil) working with private, angel and venture groups.

• Recruit & Manage. Build and lead team of 12 developers, finance, sales, and customer service professionals.

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• Recapitalization/Sale. Devised recap plan, sold business to investment group in 2008. GLOBAL PLATEAU, LTD. –President, 2000-2003 Boston, MA Tourism marketing agency providing Geo/Eco/Cultural marketing solutions for Latin American countries/destinations. Specialized programs providing tourism SME’s with unappalled access to long-haul travelers.

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• International team build: Recruited in-country teams, established local business footprint in each country.

• Content Development: Enlisted National Geographic writers, brought advertisers, government content creation.

• Govt. Negotiator: Attained rights from foreign governments to publish official Landing Cards and Custom Forms.

• Revenue Model. Secured multinational brand sponsorship: Visa International, Kodak S.A., Volkswagen S.A.

• International Distribution. Peru, Ecuador, Costa Rica and Caribbean.

• Parliamentary Conference Speaker. Keynote panelist at PARLACEN, Central American Parliamentary Conference AGENCY.COM: EUROPE - Corporate Vice President London, UK Executive for pan-European digital agency. Remit to integrate 6 digital agencies under a single brand vision U to provide seamless communications solutions across all digital platforms; Mobile, Web and ITV marketing platforms.

• Manager. Leadership of 45; Business Development, Strategic Consulting, PR and Strategic Alliances teams

• Acquisitions. Identified, negotiated, and acquired 10-person web development firm.

• Key Account Wins. Telenor (Norway), Carphone Warehouse, Barclays. Scott Hilchey • Page: 3

Scott Hilchey professional résumé

• Partnerships. Intel Europe, Office of UK Trade Secretary.

• Business Processes/Pricing. Implemented pan-European pricing model and standards ($, £,, G). RAZORFISH - Chief Strategy Consultant (U.S.) 1995-2000 Cambridge, MA Digital solutions team leader providing integrated technology, strategy and creative to Fortune 1000 clients.

• Executive Roles. Chief Consultant (Cambridge, MA), Digital Strategy Partner (London, UK), Regional President,

(Boston, MA) Start-up Founder (Boston, MA).

• Account Wins. Morningstar, Gillette, JP Morgan, Bank of America, Lowes, TNT Travel, Islands of the Bahamas, Harvard University Publishing, Citizens Telecom, Switchboard, Inc. Magazine, WPP, PA Consulting, Nissan Europe.

• Acquisition/Roll-up/Expansion. Integrated U.S. start-up followed by expansion into Amsterdam and NYC. Built firm’s Digital Strategy consulting practice.

EDUCATION

• B.S., Mass Communications & Public Relations, Cum Laude – BOSTON UNIVERSITY, Boston, MA (1986)

• International student, CITY UNIVERSITY, London, England (1985)

• Cross-Enrollment, Humanities – BRANDEIS UNIVERSITY, Waltham, MA (1982-1983) ADDITIONAL INFORMATION

• Work examples available with NDA

• Relocation considered for top opportunities

• Travel up to 50%

• Compensation at executive level

• Professional business coach for entrepreneurs and business owners

• Board Member – MobileSecure, Inc. (2003-2008)

• Volunteer – Year-Up (2001-2003)

• Board Member - Whitney Houston Foundation for Children (1991-1995)

• Reside in Los Angeles, CA

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