Customer Service Manager

RHETT WRIGHT

Email: *****.******@*****.***

Phone: 256-***-****

OBJECTIVE: To obtain a full time or part time position.

EMPLOYMENT:

TARCOG Huntsville, AL

Office Assistant/Manager October 2012 - Present

Operate office machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing either manually or automated.

Research data from web for and enter data into Excel worksheets.

Update and maintain existing job databases.

Communicate information to customers and address complaints.

Compile, copy, sort, and manage records of office activities.

Complete work schedules, manage calendars, and arrange appointments.

Review files and records for information to respond to requests.

Fox Army Health Center Redstone Army Arsenal, AL

Office Manager January 2001 – May 2008

Direct or coordinate the support services of employees.

Prepare and review operation reports to ensure accuracy.

Set departmental goals and deadlines.

Acquire, distribute and store supplies.

Recommend and implement policy changes to improve operations.

Plan, administer and control budgets for contracts and supplies.

Monitor facility to ensure that it remains safe and secure.

Good communication skills, work ethic, and leadership experience.

Directorate of Logistics Fort Rucker, AL

Logistics Technician February 1989 – January 2001

Develop and maintain business relationships with customers.

Identify customers' needs and ensure they are met.

Direct the allocation of materials and supplies.

Lead team to service customers.

Review of customer service agreements.

Develop and implement management tools.

Account maintenance

Property management

CSR and CSM

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