Human Resources, Customer Service, Management

Jennifer Carder

***** ****** ******, ******* ** *6037

Cell: 317-***-**** - ********.********@*****.***

Summary

Ambitious Manager with more than 20 years of management experience in the retail industry. Applies strong analytical

and critical thinking skills to solve complex operational problems. Natural leader driven to motivate teams to exceed

business goals and targets while under pressure. Talented at improving team performance by offering thoughtful,

comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Possesses a

high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.

Highlights

Strategic planning Inventory control

Analytical Staff retention

Team building Troubleshooting and problem solving

Client relationships Dedicated

Accomplishments

Streamlined operations, resulting in a 5% reduction in payroll expenses.

Increased customer conversion by average of 5% year over year through building client relationships.

Grew business 26%, resulting in top 100 company results, by maintaining clear team priorities and hiring top talent.

Awarded “Top Regional Product Manager of the Year” in 2010.

Developed and implemented new loss prevention methods which resulted in a 8% reduction in shrinkage rates.

Experience

Store Manager Product Manager

September 2007 to January 2016

VICTORIA'S SECRET - Indianapolis, IN

Managed a team of 25 professionals.

Reduced and controlled expenses by training and holding staff accountable.

Served as mentor to junior team members.

Executed company's first incentive performance plan which motivated staff and resulted in a 12% increase in

sales.

Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Contributed to merchandising ideas at team sales meetings.

Worked closely with the district manager to formulate and build the store brand.

Analyzed marketing information and translated it into strategic plans.

Trained staff to deliver outstanding customer service.

Designed displays to make the store experience interactive and engaging.

Arranged items in favorable positions and areas of the store for optimal sales.

Determined staff promotions and demotions, and terminated employees when necessary.

Facilitated monthly and quarterly physical inventory counts.

Sales Manager

December 1994 to August 2007

Macy's - Indianapolis, IN

Met and exceeded quarterly sales quotas by 115%.

Managed a team of 48 sales professionals.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Assisted with buying over the counter and communicating with retail merchants.

Conducted staff meetings with sales personnel to introduce new merchandise.

Aided the buyer in assortment and category planning.

Effectively communicated and coordinated execution of the planogram with store management.

Grew Clinique business to #1 in sales volume within division and state, through aggressive planning of in store

events and building customer base.

Increased market share by 9 points in top three vendors through improving hiring and training procedures and

developing strategic events planning.

Established and maintained proper high traffic displays, resulting in increased sales.

Education

Bachelor of Science : 1994

Purdue University – West Lafayette, IN

References

REFERENCES Available upon request.

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