Receptionist/Administrative Support

MEGAN MARSHALL

**** ********** *****, *******, ** 75040

972-***-****(C)

972-***-****(H)

*************@***.***

ENTRY LEVEL CUSTOMER SERVICE AND SALES

Receptionist – Massage Green Spa, Richardson, TX: February 2016 – Present

Answer phones and personally greet both scheduled and walk-in clients. Responsible for opening and closing facility. Maintain therapist appointment schedules. Perform miscellaneous online business reporting and filing for corporate office. Fill in at other locations as needed.

Seasonal Sales Associate – ToysRus, Garland, TX: October 2015 – January 2016. Sales/customer service team member. Utilize POS register system to process information and complete customer orders and transactions. Use my positive enthusiasm and strong interpersonal skills to enhance overall customer experience and satisfaction.

Seasonal Fulfillment Associate – Amazon, Coppell, TX: November – December 2014. As a member of the Nonconventional Order Team, picked customer orders and created custom packaging and shipping solutions for oversized or oddly-shaped merchandise. Used knowledge of all aspects of production to troubleshoot problems to resolution while adhering to strict production and safety standards.

Retail Sales Associate/Sales Consultant – Office Max, Abilene, TX: July – October 2014. Used strong interpersonal and communication skills to establish a selling relationship with customers. Utilized POS register system to process information and complete customer orders and transactions. Quickly developed product and solution expertise in the key areas of technology and furniture, and basic skills in copy and print.

Guest Relations Consultant – Dallas Zoo, Dallas, TX: January 2013 – March 2014. Insured that guests at the Dallas Zoo had the optimal experience during their visit. Interacted with the public at the information booth, animal exhibits and shows, and ran the carousel ride. Provided information on events and shows and made suggestions based on ages of guests and their children to maximize their enjoyment and upsell additional activities such as the carousel and monorail. Recognized for superior customer service multiple times on Zoo Customer Surveys.

Leadership and Community Relations: Girl Scout Silver Award and Community Service Award winner. Designed, coordinated, and implemented a Voter Registration Drive for the 2008 general election that resulted in over 250 new voter registrations in Garland and Richardson, Texas. As a Junior Zookeeper and Conservation Guide volunteer at the Dallas Zoo, logged over 350 volunteer hours working to care for animals and interacting with visitors to the Lacerte Family Children’s Zoo. Varsity Cheerleader 2007 – 2010, Co-Captain 2009-2010.

Goal Setting and Achievement: As a Junior Girl Scout in 2005 I set a goal of visiting Pax Lodge, the World Girl Scout Center in London, England during my senior year of high school. I calculated the cost for the trip and created a six-year fundraising plan with yearly goals to meet it. In addition to the Cookie Sale every year I made items to sell at craft fairs, conducted garage sale fundraisers, and planned and conducted workshops for younger Girl Scouts to earn badges. I met my goal in the fall of 2010 and spent 6 days in London during March 2011.

EDUCATION:

The Fairhill School, Dallas, TX. Graduated 2011. 3.1 GPA.

Attended Texas A&M University – Commerce, Commerce, TX 2011-2012.

SELECTED ACHIEVEMENTS AND SKILLS

Girl Scout Silver Award 2009.

Varsity Cheerleader 2007-2010. Co-Captain 2009-2010.

Girl Scout Senior Community Service Award 2010.

SKILLS:

Leadership and goal setting/achievement. Ability to work with diverse groups toward common goals. Skilled at interacting with the public.

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