Customer Service Data Entry

Satara Neal

**** ******** *** *.

Brooklyn Center, MN

Mobile:763-***-****

Email: **********@*****.***

Professional summary:

My name is Satara Neal I am 25 years old. I am fast working, reliable, and outgoing. I currently attend Ultimate Medical Academy and my major is Medical Administrative Assistant I'll be graduating in May of 2016 and my GPA is 3.5. From the age of 10-15 I was working in my mom’s daycare as an assistant manager where I gained experience in data entry, payroll, and money management. I also have 7 years of experience in the health care field. 3 year as a personal care assistant P.C.A. and 4 years as a home health aide. For 2 years I worked as a security office licensed through the state of Minnesota. For 7 months I worked as a crew member/ crew trainer at McDonald’s. For a short period of time I received training from Vector/ Cutco for a sales rep position. My latest job was for HnR Block I was the lead customer service professional for 2013 and 2014 the tax season. In all of these job experiences I gained customer service skills, data entry skills, manager skills and some sales experience to better the quality of service I can provide to all current and future customers.

Licenses/Promotions/Certifications:

•Crew Member to Assistant Manager of a daycare Facility 2000 to 2005

•Non Licensed Personal Care Assistant P.C.A. 2007 to 2009

•Security Officer Licensed through Minnesota 2012

•First Aide Certification 2012 to present

•Adult CPR Certification 2012 to present

•Child CPR Certification 2012 to present

•Adult AED certification 2012 to present

•Child AED certification 2012 to present

•Receptionist to Lead Customer Service Professional 2013/ 2014

•Crew Member to Crew Trainer 2015

Training:

• 2012 Whalen Security cop. Roseville, MN

Security Officer

• 2013/2014 HnR Block St Louis Park

Receptionist/Lead Customer service

• 2014 Vector/ Cutco Edina, MN

Sales Rep

• 2015 McDonald's Champlin, MN

Crew Member Trainer

Skill Highlights:

• Customer Service

• Money Management

• Data Entry

• Payroll

• Microsoft word/ excel

• Power Point

• Housekeeping

• Good Communication

• Loss Prevention

• Cleaning

• Personal Care

• Transportation services

• Wound Cleaning/ Dressing

Professional Experience:

• January 2016 April 2016

Divine Healthcare St. Paul, MN

Job duties: I was responsible for two children through out the day taking them to and from appointments, school, after school events etc. I would also bath and feed the children.

• August 2014 to January 2016

McDonald's Champlin, MN

Job duties: I was responsible for giving and receiving payment, order taking, presenting, running food, crew training, front counter and handling customer’s complaints.

• January 2013 to April 2013 and January 2014 to April 2014

HnR Block St. Louis Park, MN

Job duties: was responsible for answering phones, Data Entry, and keeping the lobby, bathroom and common area clean and organized.

• September 2011 to June 2012

Whalen Security Roseville, MN

Job duties: I was responsible for preforming these tasks: securing buildings, loss prevention, bag checking, and hourly patrols.

• July 2003 to October 2009

Caremate St. Paul, MN

job duties: I was responsible for cleaning the client’s homes. I would make the clients breakfast, lunch and dinner. I would help with transfers to and from the bathroom, in and out of bed. I would also assist at doctor’s appointments, grocery shopping etc.

• July 2000 to August 2009

Teena Totters Daycare Minneapolis, MN

Job duties: I was responsible for cleaning, cooking, organizing field trips, Giving and receiving payments, answering in and out bound calls and substitute teaching.

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