Engineer Service

TYRONE HARRIS

**** ********* ** *******, **. **089 Phone: 972-***-**** act5iv@r.postjobfree.com

Professional Summary

Seasoned Voice and Network Engineer with extensive experience in the following Switches (Cisco, NEC, Ericsson, NEC, Dell, HP, ZyXel).

Knowledge of Local Area and Wide Area networking concepts and principles.

Strong and effective written and verbal communication skills.

Extensive experience with Project Management of large IT migration projects and Network Engineering.

Knowledge of architectural design, installation, maintenance of enterprise communications network infrastructure of entire organization.

Experience with Design /Some Architecture, Documentation, Bill of Materials, Migration/Implementation.

Core competencies in wireless/network development, network configuration and implementation, testing, troubleshooting, problem resolution, project management, team leadership and ongoing Tier 2 and 3 support for the following groups at Tier 1 level (Data NOC and Help-Desk).

Strong organizational, project management, and network planning skills along with the ability to demonstrate a high proficiency in MS Word, MS Project, MS Powerpoint, MS Excel and MS Access programs and UNIX OS.

Knowledge of network management practices and procedures

Knowledge of data network technologies and protocols such as Ethernet, VLANs, IP routing, addressing and sub-netting, QOS, DHCP, OSI model, VoIP (MGCP, H.323, SIP), DNS, SMTP

Knowledge of advance routing protocols such as RIP, OSPF, BGP, and others

Knowledge of network access technologies such as DOCSIS, DSL and PON

Skill in operating various office equipment such as personal computer, various software programs, and telephone systems

Experience & Expertise

2013- Presenting Copart Dallas, TX

Network Field Engineer

Provides technical knowledge for pre-sales opportunities, installation, and post-sales maintenance of the following (Cisco, Dell) ensuring the systems function according to specifications.

Design end-to-end solutions to meet the customer needs using the following products (Cisco Router 2911, Cisco Switch 2960, Dell Devices).

Provides good network design and implementation regarding the New Site Integration.

Provides good understanding of TCP/IP, Routing Protocols, and Switch Technologies, Load Balancing concepts with follows (Cisco Manager Switch and PBX-Switch).

Providing the ability to understand the design, redesign, and good trouble shooting skills regarding the following Cisco Router circuit (MPLS and DIA) Tier 2 and 3 Support Remotely for over 200 Sites in the USA with the following support (Cisco Router 2911, Cisco Switch 2960, Fonality VOIP PBX, Cisco Meraki Wireless Access Point) to the ongoing support for the following groups at Tier 1 level (Data NOC and Help-Desk).

Ability to perform configurations and backup on the following products (Cisco Router 2911, Cisco Switch 2960 and Cisco Meraki Wireless AP) ongoing Tier 2 and 3 support for the following groups at Tier 1 level (Data NOC and Help-Desk).

Work closely with various Telco vendors to resolve all transport related issues.

Experience in Installation, Commissioning, Integration and Troubleshooting on PBX and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP)

2009- 2013 Judah Communication Group Richardson, TX

Contractor - Field Engineer (Ericsson and Metro PCS Project, ATT, NEC, Comcast, Cingular, SBC, Time Warner Business, and Direct-TV)

Provides technical knowledge for pre-sales opportunities, installation, and post-sales maintenance of the following (Cisco, Dell, HP, ZyXel, and Sonic Juniper) ensuring the systems function according to specifications.

Design end-to-end solutions to meet the customer needs using the following products (Cisco, NEC, Dell, HP, ZyXel, and Sonic Juniper)

Provides good network design and implementation.

Provides good understanding of TCP/IP, Routing Protocols, Switching Technologies, Load Balancing concepts, DCS and Firewalls.

Provides ability to understand the design, redesign, and good trouble shooting skills

Ability to perform configurations and backup on the following products (Cisco, NEC, Dell, HP, ZyXel, and Sonic Juniper)

Knowledge and experience on devices from different vendors like (Cisco, NEC, Dells, HP, Zyxel and Juniper)

Hands-on experience on networking devices from different vendors like Cisco, NEC, Dell, HP,, Zyxel with the following (Gateway, POE and ENET Switch and AP) and Juniper

Configuration, installation and training at customer sites

Perform project management duties

Experience with 10/100/1000 base configurations

Experience with VLANs, VPNs, and troubleshooting customer network issues

Tier 2 Support for implementation teams

Configuration of TCP/IP Maintain and establish effective working relationships with inside and outside Account Manage

Experience in Installation, Commissioning, Integration and Troubleshooting on PBX and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)

Experience with installing voice and data CAT3, CAT5&6 cable, cable testing, cable termination, color coding, rack mounting, multimode and single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse Panel, and Fluke).

Audit procedures consist of mapping circuits on these equipment (5500 Tellabs DACS, Lucent TDMA, Cisco Routers, and Nokia GSM Switch)

Install NIU Units for ATT Local Telephone service, install telephone systems and disconnect, and ran diagnostics test. Install, configure broadband and troubleshoot various Customer Premise Equipment (routers, hubs, LAN switch, bridges and modems)

Install inside wiring and proper terminations such as jacks, and cross connections. Setting up and maintaining networks, Install HS Internet, DSL, Satellite, T1, Surround Sound, Home Theater Systems, Intercom System, and Alarms.

Perform installation, maintenance, trouble isolation and repair of PBX (Mitel, Northstar) and Telecommunications circuits and equipment. Perform testing of circuits using multi-meters and oscilloscopes various other testing procedures/equipment.

2005-2009 NEC Unified Solutions Irving, Texas

Sale Engineer (Support for Professional Service and Maintenance Service)

Provide pre-sale technical support to Sales Team regarding Assessment, Planning and Design, Installation and Integration, and Configuration Deployment Service

Design technical solutions utilizing NEC Designer providing quote in Excel format

Ability to define and analyze customer requirements and design appropriate solution

Provide State of Work (SOW) for Partner or End-User regarding any Specified Acknowledgements that define the terms and conditions of the services to be delivered

Maintain and establish effective working relationships with inside and outside Account Manage

Experience in Installation, Commissioning, Integration and Troubleshooting on PBX and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)

Experience in networking test equipment, working with CISCO Router and Bay Network hub configurations. Performed Network Sniffer to troubleshoot Token Ring, Ethernet, FDDI and ATM topologies. Provided support in LAN/ WAN

Professional Service - Assessment, Planning and Design, Installation and Integration (SV8100, SV8300, SV8500), Configuration Deployment Service

Maintenance Service – Provide Extended System Protection Plan for the following (IPX/2400, IPS/2000, IPK II), (SV8100, SV8300, SV8500), Voice Mail (UM8000 Lite, UM8000, UM8500)

Manage Service – Remote Management Service, Threat Management Service, Manage IP-PBX

2003-2005 Judah Communication Group Richardson, TX

Contractor-Installer (ATT, Comcast, Cingular, SBC, and Direct-TV)

Experience with installing voice and data CAT3, CAT5&6 cable, cable testing, cable termination, color coding, rack mounting, multimode and single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse Panel, and Fluke).

Audit procedures consist of mapping circuits on these equipment (5500 Tellabs DACS, Lucent TDMA, Cisco Routers, and Nokia GSM Switch)

Install NIU Units for ATT Local Telephone service, install telephone systems and disconnect, and ran diagnostics test. Install, configure broadband and troubleshoot various Customer Premise Equipment (routers, hubs, LAN switch, bridges and modems)

Install inside wiring and proper terminations such as jacks, and cross connections. Setting up and maintaining networks, Install HS Internet, DSL, Satellite, T1, Surround Sound, Home Theater Systems, Intercom System, and Alarms.

Perform installation, maintenance, trouble isolation and repair of PBX (Mitel, Northstar) and Telecommunications circuits and equipment. Perform testing of circuits using multi-meters and oscilloscopes various other testing procedures/equipment.

2000- 2003 Tekelec/IEX Richardson, TX

SYSTEM ENGINEER

Perform software upgrade load on TEKELEC Network Switch products, including the (SCP) Service Control Point and the (STP) Signaling Transfer Point. Video, Voice, and Data

Responsibilities included software loading of OS Solaris 2.6, UnixWare 2.1, Windows NT, Excel Switching, LAN Cabling, T1, and voice trunks

Field Test for TEKELEC (STP) customer sites, duties include Quality audit, running traffic w/ MGTS test equipment, upgrades, and customer walk through and sign-off

Experience in Installation, Commissioning, Integration and Troubleshooting on PBX, STP, DACS, and Soft switch for VOIP Networks, and different Protocols (SIP, SIGTRAN, TCP/IP, and SS7)

Experience in networking test equipment, working with CISCO Router and Bay Network hub configurations. Performed Network Sniffer to troubleshoot Token Ring, Ethernet, FDDI and ATM topologies. Provided support in LAN/ WAN

1998 – 2000 Nortel Networks Richardson, Texas

SYSTEM SUPPORT ENGINEER

Provide support for Next Generation (VOIP) Wireless Network

Configure PRI, PTS trunks throughout Campus switch (SL-100) and external vendors. Work in NOC

Digital/Optical Communication (DS3/DS1/DS0 Transmission, SONET/ OC-12, 48, 192, Fiber Optics)

Provision line and T1 trunks for Campus remote access nodes

Detail the Routing capabilities of the CCS7 Network (Signalling Point, Signalling Link, Service Control Point, Signalling Transfer Point, Service Signalling Point)

Experience in installation, Commissioning, Integration and Troubleshooting

Providing support to installation and maintenance in LAN/WAN networking components (Cisco Routers, Multiplexers, Bridges, Switches)

1993 – 1998 Teleport Communication Group Richardson, Texas

FIELD SERVICE ENGINEER

Responsible for commissioning provision and testing NT Sonet Equipment, Fiber Optic Mux and Associated Digital Transmission Equipment.

Second level support for local and remote central offices for all related Transmission problems.

Test & turn up of transmissions facilities (DS3, DS1, DS0 & SS7 links).

Installed and Provisioned SONET/ OC-12, 48, 192, FMT-150B, C, D and Channel Banks

Experience in installation, Commissioning, Integration, and Troubleshooting on the Nortel product (DMS100, SONET/OC-12, 48, 192, and ACCESSNODE)

Knowledge of Spectrum Analyzers, Multi-meters, Oscilloscopes, Fiber Tests, 224/T-Berd, 209A/T-Berd, 107A/T-Berd, and Ethernet.

Education Profile

1986-1988 National Education Center Little Rock, Ark.

Electronic Engineering Technology (Associate Degree)

1984-1986 Mississippi Delta Jr. College Moorhead, Mississippi

Computer Programming (Associate Degree)

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