Active Directory Software

Work Experience

Pharma Medica Research Inc.

IT System Administrator March 2015 – Present Mississauga, Ontario

Anti-Virus Deployments and maintenance – Trend Micro Office Scan, TM Worry Free Business Edition

Patching Desktop and Servers.

Security access control (access badge creation)

Installing and maintaining SAGE ACCPAC accounting software

Troubleshoot and resolve IT queries by responding to telephone calls, emails and walk-ins

Manage escalation and retain problem ownership (track calls, remote control, research and update knowledgebase).

Provide basic maintenance and troubleshooting for servers, backup systems (Backup Exec 2014), Windows Active Directory domains and Exchange servers.

Administer and assist with basic troubleshooting for network infrastructure.

Provide IS support for analytical laboratory specific software.

Knowledge of GXP regulations

Write and maintain pharmaceutical industry regulatory documentation (end-user) related to information technology activities.

Extreme Networks (formerly Siemens Enterprise Communications)

System Administrator 2 Jan 2009 – Feb 2015 Thornhill, Ontario

Facilitating Moves, Adds and Changes to Network

User Administration

Active Directory – setting up users and resetting passwords and group policy

Server administration – upgrade and maintenance

Setting up and Maintaining Extreme/Enterasys switches and routers

Assisting senior IT staff with design/implementation of new security standards, Windows XP Desktop deployment and Windows 7 deployment and backup.

Service and repair of laptops and desktops, Printers

Use of Microsoft office 2003/2007/2010/2013(office 365)

Windows XP, 2000, Vista, 7, Windows 8, Windows Server 2003/2008/2012, AD, SUSE 10.3

Use of Software Management System(SMS) to deploy software, SCCM 2007/2012

Wireless maintenance and administration, Extreme IdentiFi

Setup of Siemens VoIP phones, Ascom phones as well.

Manage security access to building/floor

Keeping track of inventory (hardware and software)

Responsible for purchasing hardware and software for office and data center.

VMWare 4.1 5.1 5.5 installation and setup

Deploy servers: Radius, DHCP, DNS, ESXi, Build

Siemens (Chantry Networks)

Operation Specialist Sept. 2008 – January 2009 Mississauga, Ontario

Set it up and Maintained LAN Equipment

Troubleshoot Network and End User Problems

Maintained day to day operations on the network and office

Assisted senior I.T. staff with design/implementation of new security standards

Windows XP Desktop deployment and new test environments for Siemens Developed Software

Maintained Wireless LAN

Ticketmaster (ReserveAmerica)

Client Support Representative Apr. 2006 – Aug. 2008 Mississauga, Ontario

Built relationships with clients to best represent ReserveAmerica

Analyzed technical, business issues to determine cause

Worked closely with the implementation, client services and development departments

Support software for government clients

Fixed financial issues by running database statements

Troubleshoot printers, internet connectivity, browser issue and database errors

Used Remote Access tools to help clients, such as PC Anywhere/Remote Desktop

Trained new employees

Prepared daily/weekly reports for management

Supported over 3000 campgrounds for hardware and software issues via phone and remotely.

Configure Business rules, fees and inventory setup.

Participated in special projects within a team environment.

Provided timely responses to clients via emails.

Escalated any defects found within the system.

Education

Sheridan College Sept. 2002 – Aug 2005 Oakville, Ontario

Computer Science Technician Ontario College Diploma

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