Customer Social Media
Resume:
Realyn Cutamora Curitao
Blk * Lot * Pearl St. Phase 3, Medalva Hills Village,
Brgy. San, Isidro, Angono, Rizal
*************@*****.***
CAREER OBJECTIVE
To work with a competent group where I can utilize my best knowledge and skills I learnt from my experience and education for the growth and prosperity of the team and to entire organization
SKILLS
Able to speak and write in English
Computer Literacy (hardware components and software apps)
Proficient in Microsoft Applications ( word, excel, power point, and outlook)
Knowledgeable in Adobe Photoshop editor (CS4, CS5, and CS6 )
Creative writer/ Copy writer
Digital Marketing
WORK EXPERIENCE
LBC Express Inc.
NAM Sales Agent June 2015 to present
North America Account
Customer Relations Management
One San Miguel Condominium bldg, San Miguel Ave, Ortigas Center, Pasig City
Duties and Responsibilities:
Promote with the NAM origin team to their upcoming and current promos;
Mainly assists and help reach monthly quotas thru booking of ready to pick up balik bayan boxes
Customer Relations Specialist October 2, 2014 to June 2015
Customer Relations Management
One San Miguel Condominium bldg, San Miguel Ave, Ortigas Center, Pasig City
Duties and Responsibilities:
Serves as an agent whom mainly involves in interaction to customers relation affairs thru phone, email, or social media;
Assists customers concern and complaints received from all aspect of communication tools;
Handle complaints and escalate each to its assigned concern parties for an immediate resolution;
Anti-churn: Serves to keep maintain good relations with customer whom had bad experience or had filed complaints to the provided services;
Maintain and keep interactive relationship to customers thru company’s social media account;
TRAINING EXPERIENCE
Philippine Long Distance Telecommunications Co June 6, 2013 to Feb 13, 2014
Corporate Business Group
Alpha Enterprise
PLDT Main General Office, Makati City
Duties and Responsibilities:
Assists FVP’s Executive Secretary on certain task assigned such as file consolidation, hotels reservation, and arrange meeting appointment;
Clerical works and duties;
Manage receiving and outgoing documents;
Monitoring of office supplies inventory monthly;
EDUCATIONAL BACKGROUND
Tertiary
Rizal Technological University 2010 to 2014
Bachelor of Science in Business Administration major in Marketing
Bonifacio Ave., Brgy. Malamig, Mandaluyong City
Secondary
Angono National High School 2006 to 2010
Lt. col. Aguinaldo, Brgy. Kalayaan, Angono, Rizal
CHARACTER REFERENCE
Available upon request
“I hereby certify that all information provided above is true and correct”
Realyn Curitao
Applicant
Contact this candidate