Customer Service Office
Resume:
La Kesha Kelly
El Cajon CA 92020
619-***-**** **.********@*****.***
Objective:
I am seeking a position within an organization that will allow me to best utilize my skills and previous training in the efforts to contribute to the growth and success of the organization. I am a hardworking, self-motivated, and dedicated, hardworking individual that will give every effort needed to complete any task set before me.
Education
US Colleges, San Diego San Diego, CA
Computerized Office and Accounting Administration June 2013 - September 2013
Career Colleges of San Diego San Diego, CA
Computer Business Applications June 2009-April 2010
Life Coach Institute Of Orange County Costa Mesa, CA
Certified Professional Life Coach March - 2016
Skills
Microsoft Office- 2007/2010 Quickbooks, accounting principles, business Math/English Typing 40 wpm, 10 key-175 kph, Drafting and editing office memorandum, alpha and numeric filing, Office equipment i.e. facsimiles, copiers, and phone systems. Problem solving skills, planning/organizational skills, People person, dedicated to customer service. Critical thinker, analytical, and great with research projects. Leadership and Team building skills
Experience:
Member Services Representative June – September 2015 San Diego, CA
Office Team / Igoe Administrative Services
●Respond to written and verbal inquiries regarding COBRA benefits, via incoming calls and email correspondence.
●Assisted members with election of COBRA coverage and form submission.
●Gave explanation of benefits, Federally mandated rules and regulations, and verified members active COBRA status with various Insurance carriers
●Displayed working knowledge of computer systems and databases. Inputting demographic information into COBRAPoint database application, maintained and organized contact lists
●Maintained online filing system, Created spreadsheets, produced and distributed correspondence memos, letters, faxes, and forms, as well as handled any special projects assigned to me.
Customer Support / Triage Agent 2014 – 2015 San Diego, CA
Sedona Staffing
●Answered and directed calls; accurately assessing caller’s needs to determine the appropriate department to route the call to. Maintained thorough knowledge of the company’s policies and procedures in order to answer questions and direct calls properly.
●Displays proficient knowledge of computer systems and databases. Inputting demographic information into Right Now Oracle database application, and keeping track of work log.
●Worked directly under the site manager and cooperatively with others to achieve productivity standards and exceptional customer support. Maintaining average response time, call volumes and hold time while accurately recording each call by disposition.
Administrative Assistant 2010 – 2014 San Diego, CA Decadent Desserts & Catering
●Provides administrative support to catering staff.
●Assisted in coordinating catering jobs while managing staff schedules, and assisting in the preparation of spreadsheets and invoices.
●Responds to inquiries; inbound phone, written, advertising and tradeshows.
●Ordering supplies and uniforms.
Receptionist 2007-2008 Pennsauken, NJ
Hair Design
●Greeting customers, answering phones, filing and data entry.
●Receive and log incoming mail as well as managing Stylist’s calendars.
●Maintained an accurate account of cash drawer, prepared invoices and customer receipts
Office Assistant 2003-2005 Los Angeles, CA
Aaron’s Cleaning Service
●Greet and refers clients and visitors
●Receive and log incoming mail, type and produce reports, forms, and correspondence.
●Filing, appointment scheduling and other office duties as assigned.
Intake Specialist 2001-2003 Los Angeles, CA
MHN/Healthnet Inc.
●Answering a high volume of calls, responding to telephone and written inquiries concerning procedures and benefit information.
●Answering calls in a customer responsive manner to provide referrals to members and assessors.
●Acted as a knowledgeable liaison between callers and clinical staff; determined immediacy of callers needs by pre-established criteria, directing calls as per procedure. Ensuring accuracy of online information via HSD system Audit.
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