Customer Service Technical

Sami Khan

Cell: +1-613-***-****

Email: ************@*****.***

LinkedIn: https://ca.linkedin.com/in/sami-khan-abb5778b

Education

Bachelor of Engineering, Electrical, CO-OP - 4th year Standing September 2012 – April 2016 Carleton University, Ottawa, ON

Objective:

To pursue a Full-time position where I can contribute to the development of Software and testing that offers career advancement, continuous learning & development, and optimum contribution of my knowledge

Relevant Skills, Experience and Accomplishments

Computer and Technical Skills

Experience with C++, C, Assembly, and Java which were used to debug, solve, test and execute many different programs (either debug, solve different problems or test and execute different programs) in various cross-platform environments

Designed fundamental and advanced programs with C and Java code using concepts such as complex data structures, stacks, queues, binary trees

Developed MATLAB and Simulink skills with several industrial standard Matlab functions for solving systems of multiple equations, finding relationships between multiple variables and using graphical techniques to stimulate large electrical and mechanical systems

Designed analog circuits such as BJT based cascade amplifiers, Op-Amps, filters and oscillators & conducted testing on breadboards using oscilloscopes, multi-meters and frequency generators

Competent with assembling, soldering and testing microcontroller boards such as JeeNodes

Designed and implemented a 3D project with AutoCAD by utilizing Industrial 3D printers to make prototypes

Power user of Microsoft Office suite (Microsoft Word, Excel and PowerPoint) and experience in preparing technical reports, tabulating and analyzing data, as well as for technical presentations

Knowledgeable in DSP (Digital signal Processing by completing a major lab projects

Good understanding of RF technologies such as 4G LTE, GSM, EDGE, UMTS and GPRS by completing several hands on labs and courses.

Understanding of EM wave transmission in different media and relevant impedance matching and transformation techniques

Knowledge of electrostatics, magneto statics, magnetic circuits, transformers and AC/DC motors

Communication / Teamwork and Leadership Skills

Wrote an engineering report on a subject of “Fiber Optics” and experience in technical writing, and proofreading with a background in advanced engineering

Effective team player and demonstrated leadership in a team environment by supervising and motivating the staff members to work at their best ability

Presented technical projects in front of large technical and non-technical audiences. Used interactive strategies to highlight the importance of designing projects that allows easy comprehension

Provided project management leadership for the “Water Quality Monitoring System” project in planning, scheduling meetings, and ensuring work items were completed on schedule and used Google Docs as repository for documents and reports

Identified risk factors and developed a strategy for risk mitigation

Major Accomplishments and Applied Projects

Water Quality Fiber Optic Monitoring System using FBG September 2015 – April 2016

Assigned as team leader of a group of six on a project to design a “Fiber Optic water monitoring system”, which would help hydro Ottawa in testing and detection of any chemical impurities and temperature changes in drinking water

Lead hardware and CAD designer. Designed multiple prototypes using AutoCAD and industrial 3D printers

Successfully worked in a team of six, developed communication and teamwork skills, along with technical report writing and presentation skills

Helped in the design of tilted Fiber Bragg grating sensors used to successfully detect the temperature of water and impurity simultaneously

String motion and Advanced theory of Random-motion January 2015 – April 2015

Worked with a client to generate artistic visualizations of moving strings connected to linear sliding motors controlled by microcontrollers wirelessly

Designed the linear sliders with the H bridge circuit along with a power amplifier to make a compact design for a high-speed rotating object

Microcontrollers such as Jeenodes and Arduinos were programmed and compiled to communicate with each other to make wireless communication possible

Work Experience

Telesat Corporation June 2014 – August 2014

IT department and solutions (Summer student COOP, Ottawa, Ontario)

Acquired CGP clearance as an IT specialist and helped in the development of satellite communication software

Gained crucial knowledge about Java, learning about design patterns that were used to develop the software to communicate between satellite signal receivers and server clients

Supported the development of responses to customers’ Request for Information and/or Request for Proposals documents

Assisted in performing analysis and calculations relating to satellite communication system parameters, such as capacity calculations and link budgets

Actively participated in development activities that included coding, testing and proper documentation

Refined existing applications with a goal of improving performance, layout, and accessibility

Ex-Sell Sales and Merchandising November 2013 – Present

Bose, Intel and Lenovo Representative (Part time self Contractor, Ottawa, Ontario)

Brand Ambassador of the company; developed leadership skills and problem solving skills

Developed excellent time management skills and communication skills, wrote and submitted the customer experience reports at the end of every shift

Costco Wholesale September 2011 – Present

A-scale Cashier, Tire Specialist, Food Service Clerk, Member Service (Part-time Employee, Ottawa, Ontario)

Acquired high levels of communication and customer service skills by dealing with members on a daily basis and assisting them with new membership sign ups and member service

Managed several responsibilities working as a tire specialist. Handled a variety of customers with a positive attitude, regardless of their behaviour. Additionally, dealt with large volumes of cash on a daily basis.

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