Customer Service Representative

Latasha Honore

**** *. ***** **. *** Angeles, CA 90002 424-***-**** ***********@*****.*********:***********@*****.***

Summary

A top performing Customer Service Representative with effective problem solving skills. My entrepreneurial spirit and relationship building skills have allowed me to achieve career growth and a special talent for customer service has led to my success. I am looking to utilize my background as a customer Services representative, with a respected organization the rewards hard work and dedication.

Skills

PROFESSIONAL ABILITIES

Customer Service; Multi-line Phone; Basic Keyboarding;

Cosmetology; Filing (alpha/numeric) Computer Literate; Retail Sales; Cash Handling; Credit Processing; Merchandising; Computerizing Register;

Outlook; Word; and Excel.

Experience

August 2014 - Present

Unified Protective Services

Account Executive/ Fleet Assistant

Accomplishing supervisory objectives by managing telemarketing staff, recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees; communicating job expectations; planning, monitoring, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieving marketing and operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; and resolving problems.

Preparing appointments, calendars, proposals, agreements, and various logs needed to maintain records and reference as needed for the entire company.

Quality Assurance

Processed Proposals, RFP’s, Agreements

Trained Appointment setters

Process vendor requests

Calendar appointments

Data Entry

September 2005 - Present

Owner, Ultimate Hair Design

Develop new styles and techniques.

Responsibilities include setting appointments and

Maintaining schedule.

Provide excellent service in a customer friendly atmosphere.

Keep work station clean and sanitize tools such as scissor and razors.

Cut, trim, and shape hair or hairpieces, using clippers, scissors and razors.

Bleach, dye, or tint hair using applicator and/ or brush.

Shampoo, rinse, condition and dry hair and scalp or hairpieces.

February 1998 - March 2005

Customer Service/Front and Back office, Dr. Tucker

Scheduling appointments, data entry, answering multi lines, billing

Education

1992

Diploma, Alain LeRoy Locke High School

References Available upon request

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