Medical Office Professional

SUZANNE POUNDERS

**** *********** **. ******, ** 77388

281-***-**** *********@***.***

MEDICAL OFFICE PROFESSIONAL

Customer Service Financial Management Office Operations Accomplished, resourceful, and high-energy Medical Office Manager with a track record of success in managing the daily operations of a fast-paced medical office to ensure efficient, functional running of facility and operative clinical activities. Skilled at interacting with patients and providing required information, analyzing and resolving problems promptly and courteously. Detail-oriented, with solid financial management skills, exceptional writing abilities, and a compassionate attitude.

Customer Service

Operations Management

Problem Analysis & Resolution

Time Management

ICD 9/10 Proficiency

Office Operations

Financial Management

STAR Medical Billing

Insurance Compliance

Insurance Verification

Receptionist Skills

Surgery Scheduling

Payroll Processing

Medical Records Audits

Insurance Billing

PROFESS IONAL EXPER I ENCE

DR. DENISE GIUFFRIDA, Houston, TX Oct 2012 – Feb 2016 Office Manager

Provided outstanding customer support, responding quickly and diplomatically to client issues to ensure superior service and satisfaction.

Managed accounting activities, reconciling accounts payable and accounts receivable. Completed charge entry process, determining that charges were substantiated.

Oversaw patient registration and insurance verification, supervising Medicare, Medicaid, and third-party billing to ensure accuracy and compliance with all company and federal regulations.

Mentored and trained staff on office processes, coordinating work flow and prioritizing and delegating tasks, providing motivation and direction to create a positive work environment. ST. LUKE’S HOSPITAL VINTAGE., Houston, TX Mar 2012 – Oct 2012 Welcome Center Registration Clerk

Welcomed and registered patients for appointments, assigning beds and directing patients to appropriate departments. Assisted and routed callers as appropriate.

Gathered, reviewed, and entered patient information and insurance, collecting and entering co-pays and deductibles. Verified that all physicians’ orders were compliant with insurance guidelines.

Managed patient payments, posting payments and printing itemized bills. Created Shell accounts and flipped express payments for patients who had completed all documentation prior to the date of the scheduled procedure.

NORTHWEST HOUSTON CARDIOLOGY, Houston, TX Aug 2011– Mar 2012 Receptionist

Welcomed patients by greeting them, in person or on the telephone; answering or referring inquiries. Managed multi-telephone system.

Performed patient intake activities, scheduling appointments, completing the charge entry process, and verifying insurance.

SUZANNE POUNDERS 281-***-**** *********@***.*** PROFESS IONAL EXPER I ENCE CONT INUED

HEART CENTER, Houston, TX Nov 2003– Aug 2011

Office Administrator

Oversaw finances including cash flow, payroll, charge entry, co-payments, and accounts payable.

Scheduled surgeries, managed pre-certifications, and verified insurance coverage.

Managed medical records audit, ensuring that all patient records were up-to-date and accurate, in compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines.

Scheduled business and personal events for physicians, ensuring patient coverage.

Cultivated excellent relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

KSF ORTHOPEDIC CENTER, Houston, TX Nov 2002 – Nov 2003 Collections Representative

Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments.

Prepared billing statements and verify insurance, handling Medicare, commercial, and workers’ compensation claims.

FOURROUX ORTHOTICS & PROSTHETICS, Huntsville, AL Sep 2000 – Feb 2002 Administrative Assistant

Verified patient insurance and pre-certification, filing claims and ensuring all records were accurate, complete, and up-to-date.

Performed data entry for patient records, accounts payable, and ICD-9 and CPT coding. EDUCAT ION & ACHI EVEMENTS

Classes in Business Management, Calhoun Community College, Huntsville, AL Diploma, Huntsville High School, Huntsville, AL

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