Customer Service Office
Resume:
Regina R. Bonner
Carson, CA 90746
********@***.***
Objective
I am an experienced office support professional who is seeking a full time position that provides opportunities for expansion of my skill set. I am a detail oriented and self-motivated individual seeking a position that is challenging, rewarding, and that will make good use of my excellent communication and organizational professional skills.
Education
Gahr High School, Cerritos, California
Cerritos Community College, Cerritos, California
Employment History
10/2013 - Present
DTI/Steptoe & Johnson LLP Century City, CA
Receptionist/Catering Coordinator
Greet and screen all incoming clients and visitors
Answer 8 line Cisco IP Phone, take accurate and detailed messages and direct callers to the appropriate individuals
Route faxed documents to appropriate individuals
Communicate with Partners and the Director of Administration daily regarding office updates
Assist and provide administrative services to the litigation department as well as the Sr. Paralegal
Process security clearances for all clients/visitors
Provide parking validations and maintain parking validation log
Coordinate firm calendar, schedule meetings and appointments
Provide conference room set-ups
Coordinate catering for all company meetings and events
Assist with document copying and scanning of same
Coordinate mail flow in office, signing for packages and setting up pick-ups as needed
08/2011 - 10/2013
DTI/Manatt Phelps & Phillips LLP Los Angeles, CA
Receptionist/Hospitality Specialist
Daily tasks included serving as receptionist, answered multiple telephone lines and routed to the appropriate destination
Assisted with filing
Ordered and maintained appropriate levels of supplies for the office and kitchens
Coordinated catering needs
Responsible for conference room scheduling and provided the schedule for hospitality department
Provided administrative support for Operations Manager
Distributed all incoming mail; coordinated and provided postage for all outgoing mail
08/1988 - 05/2010
ABM Janitorial Services Los Angeles, CA
Assistant/Accounts Receivable Cash Application Clerk
Answered, greeted, and directed all incoming telephone calls to the appropriate individuals
Took accurate and detailed messages and distributed accordingly
Provided supervision for three Jr. Receptionists
Coordinated and maintained coverage for switchboard
Maintained and secured confidential files and company info
Assisted in file creation and filing
Opened all incoming mail
Responsible for coordinating all outgoing postage/courier service
Arranged/scheduled office meetings and catering needs
Provided administrative services for 11 sales reps. throughout the U.S.
Researched all unapplied cash
Received and logged all incoming checks and mailed them to the bank daily
Applied all incoming revenue to open invoices
Reconciled all daily deposits by end of the day
Coordinated and processed all refunds
Contacted customers for proper invoice information
Summary of Skills
Cisco Telephone System
Microsoft Outlook, Word, Excel, PowerPoint, Publisher
JD Edwards
Oracle
Neopost Postage Meter
Customer Service
Customer Relations
References will be furnished upon request
Contact this candidate