Technical Project Management

Rich Benson

Dunwoody, GA ***** ****.*******@*****.*** 404-***-****

https://www.linkedin.com/in/bensonrich

TECHNICAL PROJECT MANAGER

Technology Project Management Professional, able to drive exceptional outcomes consistently leveraging solid background in full lifecycle software and hardware engineering and operations. Develop and manage stakeholders, customers, and supplier technical teams to support stable system uptimes and SW deliveries.

• SW SYSTEMS / PROJECT EXPERIENCE

Execute over the air software update program with internal teams / external customers resulting in $750k revenue from updates with higher than expected 90%+ success rate in an Agile environment.

Diagnosed system data to eliminate partial system downtimes and data error trends from related systems. Identified system problems before other teams or customers were aware of issues.

• TECHNICAL PROBLEM SOLVER / DETAIL ORIENTED

Headed positive relationships with global (US, Germany, Mexico, India) customers, designers, suppliers, and regulatory agencies which increased product profit and opened $10-100M markets.

Established Agile configuration management tool resulting in stable release control at 3 companies.

Instituted cross-functional teams to resolve product and business process failures, saving $200,000+ in reduced call backs and improved product reliability.

PROFESSIONAL STRENGTHS

IT Project / System Engineering SW System Upgrades

SW Development and Release PMP Certification Training

Target and Resolve Technical Problems Agile Configuration Management

Customer and Technical Liaison Production Data Analysis

Regulatory Certification Defect Reduction

EMPLOYMENT

VERIZON TELEMATICS / formerly VERIZON TELEMATICS, Atlanta, GA 2012-Current

IT SYSTEMS / PROJECT ENGINEERING, Telematics Services – Vehicle Communication Services:

Control and Manage Development and Operations for the Over-The-Air SW Download System – OMA (Open Mobile Alliance) including system development, test, production releases and server updates. Orchestrated Time, Cost, and Schedule objectives across multiple Companies, Countries, and Stakeholders.

* Spearheaded end to end communications issues / defects resulting in 99+% system uptimes and disruptions. Devised maintenance operations for a complex system that reduced process errors by 90%.

* Championed positive relationships with Mercedes Benz USA, Daimler, and device / system suppliers in customer facing team meetings, planning sessions, system upgrades, pilot / production campaigns.

* Coordinated Middleware, BPEL, and vehicle communications SW development teams to deliver system upgrades from evaluating reporting, customer inputs, and root cause analysis with 0% rollbacks. Deployed enhancements by defining business / system requirements, system flows, and GUI diagrams.

* Collaborated with Release Management, Network, Security, and IT teams to set up remote update servers and supporting databases in new environments. Secured system financial and licensing obligations for all required system changes and growth.

* Led the team to validate planned software releases in lab and field devices prior to production release by using system tools, test plans, and detailed test cases.

* Established Oracle reporting dashboards to track system performance and identify data trends. Presentations and project status provided to upper management to support system initiatives.

Rich Benson 404-***-**** Page 2 of 2

FDA / ISO 9000 Quality Implementation / Agile PLM Administrator – Vehicle / Personal Telematics:

Established company wide product design and Software Development Lifecycle – SDLC procedures

including Change management, Release management, Risk management, Agile Scrum / Waterfall methods. Creation, training, and transfer of Agile PLM Configuration Management process for HW / SW products:

* Coordinated companywide process flows to ensure changes are approved and communicated.

* Initiated Failure Mode Effects Analysis – FMEA risk analysis for personal lifesaver device.

ECHOSTAR DATA NETWORKS (DISH NETWORK), Atlanta, GA 1999-2011

CAD Manager / Mechanical / Documentation – Satellite Television Receiver Design group:

Directed Computer Aided Design teams to produce low cost advanced printed circuit board and unit mechanical designs. Resolved design processes and decisions resulting in consistent design delivery.

* Aligned technical discussions between in-house and corporate organizations in Denver, UK, & India.

* Drove Printed Circuit Board and Mechanical assembly new product development while reducing schedule lead times, shaving 1-2 months over previous methods.

* Evaluated schedule impacts and eliminated technical risks for design, procurement, and delivery of long lead hardware, and final PCBs for local or overseas assembly in India, China, Taiwan, & Mexico.

* Maximized selection of best cost / quality suppliers ensuring timely delivery or discounts for delays.

* Drove contract assembly manufacturing, and coordinated UL, FCC / agency approvals.

Mechanical / Manufacturing / Documentation Engineer

* Brought AGILE configuration system on-line with design and manufacturing teams

* Designed backbone-rack system components which improved service access and organization.

* Drove quality and yield improvements through conference calls, onsite evaluation, and concise product documentation, which fixed product issues before assemblies were built.

ELASTIC NETWORKS / formerly NORTEL NETWORKS, Alpharetta, GA 1998-1999

Project / Product Engineer - 4-10Mbit Modem Design group for data, voice, and video:

Managed contract assembly manufacturers, and brought configuration management system on-line.

GE SPACENET / formerly AT&T TRIDOM, Marietta, GA 1994-1998

Lead Product Engineer - Satellite Communication Design group for data, voice, and fax

Directed engineers to make timely product changes and introduce new products for internally made and externally sourced communications equipment, from concept to end of life:

* Managed cross-functional teams to reduce equipment problems identified between testing and field deployment. Design changes made, reduced high failure rate problems saving $400k/year.

* Resolve / maintain UL, FCC, CE, and antenna type approvals which opened International markets.

* Coordinated company wide use of standard Network Operations Center equipment failure codes allowing repair technicians to determine actual field failures. Savings estimated at $250,000.

ADDITIONAL PROFESSIONAL EXPERIENCE

DIGITAL EQUIPMENT CORP, Maynard, MA Senior Engineer – Adv Dev/Tech Group

SPRAGUE TECHNOLOGIES, Hudson, NH Process / Yield Improvement Engineer – Plant wide

AT&T TECHNOLOGY SYSTEMS, Orlando, FL Process Engineer – Memory assembly

SW EXPERIENCE

SQL developer, HPQC (ALM), Siebel, Oracle 11G OBIEE, Agile PLM, SOAP UI, Mformation, Vector, Jasper, Novero, Atego, Reqmts Mgmt tools, DOORS, SharePoint, MS Visio, MS Project, MS Office

EDUCATION

Bachelors, Mechanical Engineering, Southern Tech, Atlanta, GA

TRAINING

Project Management Professional Certification Training, Negotiation, and Leadership Seminars

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