Sales Customer Service

TINA FOSTER

*****************@*****.***

Cell 858-***-**** / San Diego,CA

RELEVANT SKILLS

Proficiency at MS Word, Excel and Outlook

Strong verbal/written communication

Excellent Customer Service

Strong Organization Skills

Bilingual English - Spanish

ERP: SAP, NetSuite, Oracle and Sage100

EMPLOYMENT HISTORY

Purchasing / Logistics Agent (Production)

KYOCERA SOLAR, Inc San Diego, CA Feb 2016 – Mar 2016

Created Purchase orders in SAP based on Tooling, Service, Fixed Assets or Raw Material for Production

Placed Purchase Orders to the vendors and followed up on the delivery on time

Procuring Materials, Services and Products at the lowest cost possible

Supported changes in Supply/Demand to comply with the Production Schedule while maintaining optimum levels of Inventory.

Placed and tracked down the Drop-ship orders until order fulfillment

Processed Return Material to Vendor and follow up on the shipment back to the vendor.

Reported proactively Products and Material availability issues

Provided Purchasing and Freight Costs report to Top Management in a monthly basis

Maintained communication with Engineers to order the Materials and Products based on their Specs

Maintained communication with Accounting in regards to Invoices issues from Vendors or Forwarders

Maintained Purchase Orders and Shipments tracking information

Import / Export Documents Analyst

Fibro Source USA Inc. San Diego, CA Jul 2015 – Feb 2016

Entered Sales Orders and Purchase Orders into the ERP System for Customers and Vendors

Sent the Sales order and Purchase Order to the Merchandiser in FibroSource China Office

Tracked the Shipments from receipt of PO from Customer until final delivery destination.

Reviewed all Import documentation to assure compliance according to US Customs requirements

Assured that all the import documents comply with the clauses stated in the Letters of Credit

Maintained daily communication with the Banks about all issues related to the Letters of Credit

Managed resolutions on the Vendor’s Invoices Discrepancies

Issued Invoices, Credit Memos and Debit memos in the ERP System for the Customers/Vendors.

Handled Disputes to Customers over short payment received in Accounting from beginning to solution.

Created SOP for Import /Export department.

Performed administrative tasks as assigned by the Manager or Others Executives

Key Accomplishment: Recovered 60% of Money disputed to the Customers

Buyer / Planner

MEMJET LABELS INC San Diego, CA Jan 2013 - Nov 2014

Acknowledge and Verified correct prices in sales/purchase orders received from Customers/Vendors Negotiated delivery date and Provided shipping instructions according to terms established in contract.

Generated Sales order, Purchase order and Work order using company’s ERP System

Coordinated International/Domestic shipments with Customers, Suppliers and Freight Forwarders

Ensured shipping of goods to comply with Customs regulations. Classified finished goods and spare

Parts with correct HTS No. for Importation into the U.S.

Resolved invoicing discrepancies from vendors and to customers with Accounting department.

Created new Items in the ERP system according to specifications from the BOM.

Updated product costs in the ERP System in a timely manner.

Participated in analysis of supply market conditions by soliciting and evaluating RFQ from vendors.

Prepared and Analyzed Operations reports in Excel for the Top Management review.

Key Accomplishment: Contributed to the company’s Target Revenue during 2013

Intl Logistics Coordinator

SANYO NORTH AMERICA San Diego, CA Aug 2006 - Jan 2011

Coordinated freight forwarders/brokers and trucking companies on the in bond shipments to Mexico

Coordinated International shipments by Air, Ocean and rail from overseas to warehouses in the US

Provided arrival shipments status report to sales department in order to assure deliveries on time

Reviewed the invoices from freight forwarders, trucking companies and steamship lines with AP.

Processed ISF according to Customs requirements for the International Trade Compliance

Audited the Entry Immediate/Entry Summary checklist for Customs Compliance as importer

Participated in the determination of the correct HTS No. for the items imported into the US

Provided International freight costs reports from the SAP to Top Management in a monthly basis

Processed claims for damaged/missing cargo with freight forwarders and insurance company

Key Accomplishment: Contributed to lower the costs on the intermodal transportation in a 30%.

Purchasing Assistant

STEREN ELECTRONICS San Diego, CA Sep 2001 - Aug 2006

Created Purchase orders in JDE system

Negotiated delivery dates and product quantities with vendors in China

Confirmed ETD and ETA of the shipments in the system according to vendor’s Proforma Invoice

Coordinated shipments with vendors and freight forwarders in China and in the US

Prepared Entry Delivery and Entry Summary Documents according to the shipment details

Provided Shipments delivery progress report in an Excel Spreadsheet to Sales Department

Resolved Invoices discrepancies from vendors with Accounting department.

MRP Planner

LEVITON MANUFACTURING San Diego, CA Jul 2000 - Jul 2001

Reviewed the MRP reports to ensure Customers requirements are met based on Sales Forecast, Production

lead time and Seasonal demand.

Generated, Placed and Confirmed Purchase orders in the Oracle system and sent them to vendors in China.

Maintained daily communication with vendors in China about new releases of the blanket orders

Expedited, rescheduled and cancellation of purchase orders requested from an analysis of the MRP reports.

Updated delivery schedules of purchases orders based on shipping information from the vendors

Reviewed Materials Reports of Distribution Centers in the US to maintain optimum levels of inventory.

Arranged deliveries utilizing the most cost effective transportation to ensure on time delivery

Provided status on deliveries to the Sales Department and Top Management

Ensured the delivery of the products ordered to the vendors to meet the Production Plan deadlines

EDUCATION: BA Business Administration / Universidad de Baja California, Mexico.

COURSES : Bargaining and Negotiating with vendors

Communication with Tact and Professionalism

Effective Management of Multiple Priorities

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