*** ********* ******

Goose Creek, SC *****

843-***-****

act5bc@r.postjobfree.com

Heather M. Byrd

Summary:

A results-driven professional with in-depth experience in project, account and product management, product design, implementation strategy, and execution. Competent in system analysis, workflow design, decision support, population health, business intelligence, technical writing, and training for software applications. Have a proven record for diagnosing complex issues and consistently delivering effective and timely solutions. Desire a challenging position where organization, technical, analytical, and managerial skills will be utilized and challenged.

Education:

Bachelor of Science, Health Science

Clemson University, Clemson, South Carolina, May 1999

Project Management Professional Certification Training

Technology as Promised University, Lincoln, Nebraska, Summer 2010

Six Sigma Green Belt Certification

BMGI, January 2016

Related Experience:

RelayHealth

Project Manager October 2013 – Present

McKesson Connected Care & Analytics

Coordinates various aspects of projects and programs to include the following:

oEstablishes connectivity between disparate healthcare IT systems (acute & ambulatory environments);

oBuilds interface pipes necessary for the exchange of patient demographic & clinical data to support local, regional population health information exchange objectives;

RelayClinical Results Delivery; RelayClinical Results Repository; RelayClinical Connected Orders; RelayClinical Communicator; RelayClinical HIE Connect;

Develops implementation plans associated with end-users leveraging the RelayClinical application;

Directs engagement with customers & associated organizations (ACOs, physician groups, IT partners, etc.); and Assists customers meet Meaningful Use objectives via RelayHealth.

Interfaces with various areas affected by the project, including internal and external stakeholders.

Monitors and performs control activities (e.g., risk, issue, change, cost, schedule, communication management) for the program or project throughout the specific lifecycle.

Develops project plans, including but not limited to project scope, objectives, schedules, risk/issue management, change control, effort and cost estimates, resource requirements, budgets, and communications.

Assesses project issues and develop resolutions and/or mitigation plans to meet productivity, quality, and client-satisfaction goals.

Manages the integration of external vendor resources and/or deliverables into the project plan.

Ensures project adherence to business unit specifications and project process methodology.

United Health Group

Senior Information Technology Project Manager August 2012 – October 2013

Managed multiple Health Information Exchange (HIE) implementations and platform migrations for healthcare organizations throughout the United States.

Responsible for all components of the project life cycle including: project initiation, planning, execution and closure.

Additional responsibilities included vendor/client management, defining scope of work, software/hardware implementation and upgrades.

Bank of America

Senior Change Manager April 2012 – August 2012

Led the Global Background Check System (GBCS) Project

Partnered with Project Managers and Business Leads for the Global Policy and technology work streams to deliver a new global tool for capturing applicant data, interfacing with multiple vendors and ultimately capture background check results globally.

Established and led meeting with core project team and sponsors to drive decisions and achieve results.

Developed and executed a user acceptance test plan, coordinate global team’s testing efforts, work with our technology partners to document defects and change controls to prioritize work during User Acceptance Testing.

Ensured successful resolution of any risks/issues that may put the project or project timeline at risk.

Provided timely project status updates and full transparency of project risks and risk mitigation activity to project champions and stakeholders, as appropriate.

Ensured that project budget maintained within +/- 5% of $1.8 M target

McKesson Inc.

Practice Partner Enterprise Project Manager

Division Headquarters in Seattle, Washington November 2010-March 2012

Managed all aspects of the implementation of Practice Partner, an Electronic Medical/Health Record (EMR/EHR) and Practice/Patient Management Billing system implementation with multiple clinic locations (1-50 providers).

Led cross-functional teams, focused on the delivery of a computer-based patient care systems through a 30 day to 1 year implementation cycle

Responsibilities include strategic planning, contract adherence, financial obligations, external interface compliance, resource forecasting, system integration issues, communication, and overall client satisfaction.

Responsible for maintaining executive presence and credibility with all assigned customers; responsible to mentor and coach team members in formal and informal settings.

Supported integration and testing of customer requirements for software implementation into product.

Guided customers through Meaningful Use parameters.

Responsible for project planning, discrepancy resolution, management of deliverables, staff, and IT infrastructure issues for all implementations.

Interacted with all customers virtually and onsite.

Paragon Implementation Consultant

McKesson Division Headquarters in Charlotte, North Carolina July 2008 – October 2010

Served as Subject Matter Expert leading strategy for new Paragon Medication Administration Product.

Coached and developed the implementation team as team lead and mentor.

Designed implementation methodology and documentation for the Paragon Medication Administration application ensuring the five rights of medication safety via automation processes for Pharmacy supply chain management.

Served as product manager, business analyst, implementation analyst, consultant, and acted as development liaison for new product development.

Managed and led the evolution of the Paragon Emergency Room management application, a point of care solution that improves and expedites the documentation of patient conditions for those seeking care within the Emergency Department.

Worked collectively with project implementation team members including: Subject Matter Experts, integration, and technical and software development teams to provide a successful and expeditious product implementation outcome.

Directed and consulted with customer project team members on completing, testing, optimizing application builds, workflow analysis and provided Super User and End User training.

Provided onsite support to Super Users and End users, including technical assistance to project personnel during Product “Go Live” Scenarios.

Developed best practice scenarios in order to improve patient safety, evolve products, enhance product implementation strategy, and result in ease of use and end user adoption.

Horizon Admin-Rx Implementation Consultant

McKesson Division Headquarters in Boulder, Colorado & Alpharetta, Georgia November 2005 – July 2008

Managed and directed the implementation of Horizon Admin-Rx, a point-of-care application that aimed to improve medication safety ensuring the “five rights” of medication administration.

Led and directed the implementation team, both on-site with the client and internal resource engineers globally.

Worked collectively as part of a team with internal interface, technical, software and service resources, along with hospital project team members to ensure a successful implementation outcome.

Advised and participated in directing the Site Project Team with the application build and provide training for the core team, in addition to Super User and End User training.

Provided onsite support and technical assistance to hospital personnel during “Go Live” scenarios.

McKesson Automated Healthcare

Project Manager

Division Headquarters in Cranberry Township, Pennsylvania January 2005 – November 2005

Managed all aspects of the development/implementation cycle for the Admin-Rx individual projects, including contract adherence, financial obligations, external interface compliance, system integration issues, communications, and overall client satisfaction.

Led and directed the implementation team, both on-site with the client and via internal resource engineers.

Worked collaboratively with internal and external interface, software development, service, training and technical writing resources, as well as, hospital project team members to ensure a successful implementation outcome.

Performed Super User and End User training to Admin-Rx Customers.

Provided onsite support to hospital personnel during parallel and “Go Live” scenarios.

Select Health of South Carolina, Inc.,

A subsidy of Keystone Mercy Health Plan (Medicaid Healthcare Plans), Philadelphia, Pennsylvania.

Supervisor for Information Systems August 2001- May 2004

Managed Information Services Staff team, in addition supporting all technical projects.

Performed systems administration support for all hardware and software for a 120+ node network, and supported all levels of employee technical support issues.

Created, maintained, and updated user accounts using Microsoft Active Directory and Exchange 2000.

Developed detailed technical process for computer and production systems for Departmental use.

Trained all staff in desktop publishing including Microsoft Office applications and security policies and procedures.

Maintained responsibility for documentation, production, and analysis of Health Employer’s Data Information Set (HEDIS) and Total Quality Management (TQM) measures as prescribed by South Carolina State Medicaid Managed Care Contract and the Select Health of South Carolina Board of Directors.

Assisted with the Utilization Review Accrediting Council (URAC) and National Center for Quality Assurance (NCQA) Accreditation reporting which required the collaboration of data and documentation.

Completed reporting and a brief analysis for database Ad Hoc Report Requests.

Monitored the Department of Information Services performance in accordance with Select Health goals and objectives.

Maintained critiques, policies and procedures, documentation for upgrades, maintenance and managed network security as dictated by the Health Information Portability and Accountability Act of 1996 (HIPAA) requirements.

Department of Clinical Benchmarking and Research

Roper St. Francis Hospital

A hospital system consisting formerly of three local hospitals now named Roper St. Francis Healthcare.

Decision Support Analyst November 1999- August 2001

Accessed, calculated, analyzed documentation and interpreted data for key performance improvement and population health initiatives.

Maintained clinical data integrity for the publication, collection and reporting of Joint Commission ORYX Indicators

Produced, Accessed calculated analyzed documents and interpreted data for performance improvement and population health initiatives.

Communicated extensively with executive board members, staff, management, physicians and fellow employees.

Worked independently and maintained confidentiality of sensitive financial and clinical documentation.

Software/Hardware Systems/Applications:

MS Office Product Suite, FileMaker Pro, Adobe Acrobat, PageMaker & Illustrator, Seagate Crystal Reports, Minitab, STAR, Trizetto Facets & Imax, Clarity, Citrix, Imax, Argus, McKesson HBOC TRENDSTAR, STAR, VERITAS Backup Exec, WorkFront, Lucent Definity PBX & Audix, and SQL.

Activities:

Chair, ‘Her Land His PlanSM’, a memorial project Honoring Anna Maria Calhoun Clemson, 2009 - Present

President, Charleston County Clemson Club, a 450+ member club raising $50K+/yr., 2007-2013

Member, Health Information Management Systems Society, 1999 – Present

Member, Webmaster and Technical Board Advisory, South Carolina HIPAA Consortium, 2003 - 2006

Awards and Accolades:

15 Day Interface Implementation Challenge, completed net new project in 9 days with Health Information System and 3rd party Vendor

McKesson Pinnacle Finalist, 2006

McKesson Keystone Award Winner 2006

Female Representative of the Year, Clemson University IPTAY (Collegiate Booster Club), Spring 2010

Young Alumnus of Merit, Clemson University, October 2004

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