Customer Service Life Insurance
Resume:
Ms. Shawndrea Taylor
Houston, Tx 77099
Cell: 281-***-****
Objective
To obtain a position where I can apply my experience using various management, health care, and leadership skills.
Summary
● Strong self starter with the ability to work with a variety of projects under stressful conditions both calmly and efficiently.
● Exceptional ability to read and comprehend appropriate health care manuals, drawings, specifications, regulations and policies pertaining to the position.
● Profound ability to be clearly understood when using computer, radio or telephone communications.
● Uncommon ability to use sound judgment, follow written and oral instructions.
● Exceptional ability to maintain effective and cooperative working relationships. Experience
Customer Service Representative August 2007 to Present Xerox Houston
Provided customer service for client services that ranged from Sprint wireless to Cox Communications
● Sourced new program goals, and played a major role in implementing new programs.
● Provided tech support to customers with system issues
● Produced over 10,000 in Sales per month
● Meeting with upper management to address business needs
● Excellent Schedule Management
● Assisting Team members on all complex tech issues
● Top Agent month after month in metric performance Final Expense August 2006 to June 2011
Managed Health and Life insurance for Clients
● Managed Health insurance for business and residential clients
● Lead Scout for Insurance Agents
● Appointment management for life insurance.
Home Depot August 2008 to June 2010
Customer service
Credit Department
● Approvals and evaluation for credit customers
● Set up credits for sales team
● Serviced 8 area stores
Twic Card Holder 03/2021
Forklift 3/2017
Education
Remington College August 2010 to August 2011
Houston, Tx
● Medical Billing and Coding
Houston Community College August 2000 to May 2002
Houston, Tx
Business Management
● G.P.A 3.3
● Dean’s List
● Business Associates
References
Available upon request.
Contact this candidate