Customer Service Representative
Resume:
VERONIA ASSAD
** ******** ****** ******, *** *B* *******.*@*******.***
Objective: To obtain a position as customer services
Profile Highlights:
Over 5 years’ experience providing outstanding customer service
Proficient in technology, instruments and information systems
Follow organizational rules, policies and procedures
Ability to work with minimal supervision
Excellent team player, fast learner and work efficiently under pressure
Excellent computer skills using Microsoft Office
Improves quality results by recommending changes
Related Skills and Experience
Customer Service Representative, Scotia Bank 2015-2015
Provide first appoint of contact for customers
Answer client questions and resolve issues
Excellent client services and communication skills
Ability to manage more than one task simultaneously
Good knowledge of bank policies and products
Able to work as a team member and with minimum supervision
Scotia Bank (sales) 2014-2015
Meets an exceeds Key Performance Indicators for assigned campaigns
Promote bank’s product and services
Participate in sales and marketing activities for the purpose of meeting sales goals and objectives
Provides product/service information by answering questions; offering assistance.
Up to date knowledge of quality requirements
Able to adhere to schedule and no absenteeism percentage
Took courses related to call center environment including social media behavior, stress management, business e-mail writing and Excel
Customer Service Representative, Optima Communication (Scotia life insurance) 2013
Provided excellent customer service for clients
Answered client’s inquiries and concerns
Promoted company products such as Accidental Death Insurance
Maintained a positive attitude while interacting with customers
Customer care representative, Expedia Canada 2011- 2012
Planed trips and vacations for couples and families according to their event budget
Booked Flights and hotels to fit customers schedule and route
Promoted Company’s services and products
Communicated clearly and effectively when helping customers
Updates job knowledge by participating in educational opportunities
Awards and Recognition: Teleperformance Employee of the month
Education and Training
Durham College, Oshawa Diploma in Office Administration 2008- 2010
Travel Industry Council of Ontario Agent Training 2011- 2011
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