Seasoned Senior IT Infrastructure Leader

SUMMARY

Senior IT Leader with over ** years of experience in building high-performing global teams in delivering Infrastructure Managed Services (IMS) while optimizing the operating cost. Enhanced revenue through creation of Center of Excellence (CoE) and implementation of continuous process improvement aligned with Organizational and customer goals. Managed budgets (CAPEX & OPEX) up to 60 Million USD and team size of up to 550. I am a US citizen with proven ability to change the culture for increased performance. I have experience in cross culture, domains, and verticals. I am looking for a Senior IT Management position where I can utilize my strengths to meet the Organizational Goals.

ACHIEVEMENTS

• Cost avoidance of 4 Million USD achieved by completing the Data Center Migration project in twelve months

• Increased Gross Margin to the desired level within 3 months for offshore delivery of Hi-Tech account by having right mix of team members in conjunction with customer negotiations

• Built a world class Global Network Operations Center

• Increased revenue by $500K within 6 months of a new project engagement by providing Value Added Services, Continuous Service Improvements, and 150% productivity as compared to the previous service provider

• Enhanced revenue of a center from 12 Million USD to 30 Million USD in 15 months, the team size increased from 150 to 550

• Developed strict Governance policies which helped meet the auditory and compliance requirements year on year

• Built Project and Program Management Office following the PMI methodology for management of projects, programs, and portfolios

• Created self-managed teams thereby increasing team morale and team performance by 20%

• Successfully implemented Scrum Methodology in a Company with over 25 years of strong cultural background to develop the core operations software in six months VENKATARAMAN BALASUBRAMANYAM

MBA, PMP®, ITIL V3, BPM

2043 Sobha Marvella, Bellandur, Bangalore – 560 103 Email: *******@*****.*** Mobile: +91-782*******

Linkedin Profile: http://in.linkedin.com/in/venkatb/ Remote Infrastructure Management, Vendor Management, Enterprise IT Operations, Service Delivery, Strategic Management, P&L, ITIL, PMP EDUCATION

• MBA, Information Management major (2004) – University of St. Thomas, Minnesota, USA

• Bachelor of Electronics and Communications Engineering (1997) – India

• Certificate in Computing (1997)

• Diploma in Business Administration (1997) – India CERTIFICATIONS

• Bullet Proof Manager (2012)

• Information Technology Infrastructure Library Foundation V3 (2009) (ITIL V3)

• Certified ScrumMaster, Scrum Alliance (2008) (CSM)

• Project Management Professional, PMI (2007) (PMP®)

• Certified Associate in Project Management, PMI (2007) (CAPM®)

• Qualified Project Manager I & II (2006) – University of St. Thomas, Minnesota

• HP Certified Systems Engineer (2005)

DETAILS OF PROFESSIONAL EXPERIENCE

First Advantage, Bangalore Associate Vice President, IT Infrastructure Jan 2015 – Nov 2015 As one of the largest screening providers in the world, First Advantage (FADV) has offices in 25 locations across 12 countries worldwide and conducts over 23 million international background screens annually. FADV has become a trusted partner to over 45,000 organizations worldwide – FADV delivers the results you need to propel faster, more informed decisions. FADV is a portfolio company of the Symphony Technology Group. STG is a strategic private equity firm with the mission of investing in and being a partner in building great software and services companies. STG’s current portfolio consists of 12 global companies with combined revenue of approximately $2.5 billion and thousands of employees spread across North America, Europe and Asia.

Heading IT Engineering and Build teams to redesign the IT Infrastructure and streamline the server builds

Streamlined Vendor Management process for effective and timely delivery

Managed CAPEX & OPEX budgets for global IT operation team of 60 million USD

Created IT Policies and Procedures in line with ITIL

Achieved Cost Avoidance of $4 million by compressing the Data Center Migration schedule by 6 months

Improved availability of IT services from 80% to 99.9% by automation to better support the business needs

Mindtree Limited, India March 2011 – Dec 2014

Mindtree is a global information technology solutions company with revenues of over USD 435 million. It has over 13,000 experts who engineer meaningful technology solutions to help businesses and societies flourish. Mindtree's consulting-driven approach makes it a strategic partner to over 40 Fortune 500 enterprises.

Program Director, Hyderabad (July 2013 – Dec 2014)

Heading offshore Managed Services Delivery of Microsoft Azure engineering and support team of around 400 members

Successfully institutionalized DevOps methodology to reduce the Time To Resolve

Accountable for growth of Hyderabad center from 12 million USD to 30 million USD in 15 months

Managed OPEX of 10 million USD

Accountable for making Hyderabad the first center to be 100% on-time on transport

Active member of the Delivery Excellence strategic team

Transposed customer problems into multi-million dollar opportunity

Process owner for Release Management process to support achievement of ISO 27001 compliance Senior Project Manager, Bangalore (March 2011 – Jan 2012)

Increased the project revenue by $500K within six months by techno-commercial sales methodology

Heading global delivery of BFSI clients with a team size of 90 and generating revenue of 9 million USD

Managed OPEX of 5 million USD

Recognition within a month on the job and was requested by the Senior Management to take over the management of two significant delivery teams consisting of around 50 team members each

Managed offshore delivery of Global Operations Support with a team of 17 supporting 4 different countries (US, China, Israel, and India)

Boosted team performance by 10% within two weeks by motivating, setting expectations, and providing clear direction

Received several Awards like Role Model Manager, Customer Appreciation Award, and Spot Award Ajilon Consulting, USA IT Program Manager at client USPS July 2009 – Nov 2010 Ajilon Consulting is a leader in temporary and permanent recruitment and in the placement of top talent. It specializes in organizational leadership and support positions in HR, non-clinical healthcare, office administration, and more. With over 60 offices in North America, it has the resources and the technology to offer job seekers and employers’ greater flexibility, making it possible for Companies to work with them in the way that works best for them.

Developed Program Management Office along with two other Postal Program Managers to manage a 4 year long multi-million dollar platform migration program with an expected cost avoidance of over $10 million USD

Implemented partial Scrum Methodology to reduce the duration of discovery phase from three months to one week

Managed over 30 concurrent application migrations involving Nationwide teams

Over $100K cost avoidance achieved within three months of Program Management Office inception

Recognized by CTO and several other Postal Executives for the rapid progress made in the application migrations

Managed a two year long dragging SAP project to successful completion within three months by managing stakeholders expectations, communication and collaboration among teams, and above all maintaining self-esteem among team members

Seagate Technology, USA IT Program Manager Aug 2007 – May 2009 Founded in 1979, Seagate is the industry leader in hard disc drives and storage solutions. From the videos, music and documents that we share with friends and family on social networks, to servers that form the backbone of enterprise data centers and cloud-based computing, to desktop and notebook computers that fuel our personal productivity, Seagate products help more people to store, share and protect their valuable digital content. Seagate offers the industry’s broadest portfolio of hard disc drives, solid state drives and solid state hybrid drives. In addition, the Company offers an extensive line of retail storage products for consumers and small businesses, along with data recovery services for any brand of hard drive and digital media type. Seagate employs more than 50,000 people around the world.

Instrumental in initiating “Scrum methodology” for software (re)development of “heart of operations” application

Managed programs ranging from $200K to $6.5 million with timelines between eight months to three years

Developed Program Management Office to ensure the alignment of projects, programs to the portfolio

Developed processes, procedures, and templates to support PMO and ensure consistency among all projects/programs artifacts

Developed resource plans and needs to ensure that the program scope is met

Constantly worked and negotiated with the contracting vendors to ensure that the project deliverables are met within budget

Instrumental in creating a communications pyramid for regular project/program communication to the stakeholders at appropriate time intervals

Constantly negotiated with the business partners to avoid scope creeps and adopt changes in scope as needed for a better product

Teamed with peers in Ireland to evaluate overall program performances and take necessary actions in order to minimize risks

Northrop Grumman IT, USA IT Project Manager at client USPS June 2006 – Aug 2007 Northrop Grumman Information Systems is a leading global provider of advanced solutions that deliver timely, enabling information to where it is needed most for our military, intelligence, civilian, state and local and commercial customers.

Developed and successfully implemented Project Intake Process leading to effective time utilization and reduction in project implementation phase by a minimum of 30 days

Managed over twenty concurrent projects ranging from $50K to $2 million with timelines ranging from six months to two years with an average project team of 10

Developed Project Management Methodology that is also widely being used by other project teams

Developed Project Management Office in order to streamline project management and prioritizing projects

Continuous Process Improvement has been one of the key day-to-day activities to improve Project Management Methodology

Redefined chargeback cost model that involved culture change

Constantly negotiating for resources to ensure project milestone completion as per schedule

Constantly striving to move from reactive mode to proactive mode and eventually to strategic planning business model

Bull Services, USA Systems Programmer IV Aug 2001 – Jun 2006 As a trusted IT partner, Bull designs, implements, maintains and runs leading-edge digital solutions that effectively combine processing power, security and the integration of complex, heterogeneous systems. With its broad portfolio of technological expertise and it’s positioning as an independent supplier, Bull works alongside customers, supporting their digital transformation, helping them to reap the full benefit and manage risk.

Led a team of three to implement HP OpenView and HP OV Service Desk integration with ITIL Framework for IT Service Management

Team Lead for Tier 2 and Tier 3 support teams of 8 supporting 3 clients located at 4 different States in the US

Automated actions for Helpdesk support team using HP OVO to reduce human errors and improve response SLA adherence

Supported a team of 6 new helpdesk support personnel for faster transitioning into the support role

100% ROI achieved in 1 year on a scope creep project of implementing Infrastructure systems by redefining the scope

Developed project plan for SAN implementation and executed on schedule

Led a team of three in the successful Data Center move

Successfully led varied team strengths in the upgrade projects for NetBackup version 3.11 until version 5.1 Previous Employment History

Organization Title (Responsibility) Tenure

Sourcetec International Inc., GA, USA Technical Consultant (Sr. Unix Administrator) Apr 1998 – Aug 2001 HCL Infosystems Ltd., India Customer Engineer (Sr. Unix Administrator) Aug 1990 – Apr 1998

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