Steffon M. Garrick

*** *** **** ****

Harrisburg, PA 17111

Phone: 609-***-****

act59h@r.postjobfree.com

OBJECTIVE

To secure a position in the computer maintenance field, where my hardware and software troubleshooting, repair, maintenance, and support skills can be utilized, to make me an asset to my employer.

TECHNICAL KNOWLEDGE

Windows NT, 2000 Server, Novell Server CAT 5 and CAT 6 10Base2 Ethernet

DNS, WINS, DHCP, NAT, RAS HP, Dell, MAC, Toshiba, Asus and Lenovo PC-Compatible hardware

Switches, hubs and routers, MAC Snow leopard to Yosemite and IOS Devices

Windows vista, window 7 windows 8 windows 8.1 and windows 10

MS Office 2003 – 2013, Various Anti viruses and malware defenders

EDUCATION

Hagerstown Community College Hagerstown, MD

Associate Degree: May 2015

Courses completed: Cyber Security101* Ethics of information Systems

PC Repair * Cisco Networking * Windows systems

PROFESSIONAL EXPERIENCE

Tier 2 Desktop Support

Acclaim Systems, Harrisburg, Pa July 2015 - Present

Manage Pennsylvania voter records database. Experience with SQL and Citrix receiver. Performed level two break fix and repair for managed client services. Performed upgrades using remote desktop applications. Experience with Microsoft SCCM

Advance Repair Agent,

Best Buy Hagerstown, MD April 2014 – July 2015

Experience in repair, maintenance and technical support of PC, MAC and other devices. Specific product testing. Evaluate, Break fix and repair customer devices, diagnosis and repair as necessary. Upgrade and optimize Pc, laptop and other devices to support in home networks (Wi-Fi, hotspots, etc.). Provide technical support for all commercial electronic equipment.

Department Salesman November2007 - March 2014

Best Buy Bridgeport, CT

Computers sales and support, television sales and support and customer service sales and support. Stock and maintain product inventory for each department. Set up multiple displays for demonstrations. Provide product knowledge to customers over the phone. Set up cellular phones and plans for customers.

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