call center executive

RESUME

L. Naresh Kanth

Contact no: 996-***-****

Alt No : 996-***-****

Email id : ***********.**@*****.***

Objective:

To work for any suitable job which is challenging and in which I could put my immense potential and creativity exceeding the expectations.

Personal information:

Name : L. Naresh Kanth

Date of birth : 28/11/1989

Languages : To speak : English and Hindi, Tamil.

Course

Institution

Year

10th standard

Madras Christian college school.

2005

12th standard

Madras Christian college school.

2007

Airline Diploma Course

Frankfin Airlines And Hotel Management of Institution.

2008

Completed BCA graduation course

IIMES College

2009-2012

To read and write: English and Hindi.

Educational Qualification:

JOB PROFILE:

Fortune Select Palms (Star Hotel) -5th January 2008-10th April 2009

Front Office Supervisor.

Key Responsibilities:

Handling Front Office Reports.

Making Duty Roster For the front office Employee.

Maintaining Log Register.

HCL SEMI-VOICE PROCESS -20th July 2012 – 15th March 2014

Associate in IBS Countrywide Assured Payments out Claim Processing.

Key Responsibilities:

Receive inbound calls from participants.

Handling emails and chats for the customer queries.

Document all calls with regards to participant inquires accurately using Call Tracking System.

AEGIS DOMESTIC VOICE PROCESS -1ST December 2014 - Present

Sr. call center executive.

Key Responsibilities:

Receive inbound calls from customers.

Attending escalation calls apart from taking normal calls.

Conveying the client requirements to the team with regards to the process.

Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the TL.

Providing the feedback to the process manager at the end of the day.

Reference:

I do hereby declare that the details furnished above are correct to the best of my knowledge and that no changes will be demanded by me in future.

Date: yours sincerely

(L.Nareshkanth)

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