Customer Service Sales and Marketing
Resume:
IGWE ROYAL CHINONYEREM
HAMDAN STREET, ABU DHABI CITY CENTER
*****.****@*****.***
PERSONAL DATA:
Sex: Male
Languages: English (fluent in speaking and writing)
Marital Status: Married
Date of Birth: 15th May 1983
Visa Status/Expiry Date: Long Term Visit Visa / March 15, 2016
Passport No: A06000407
Notice Period: Immediately
Position Applied for: Service Supervisor
EXPERIENCE SUMMARY:
Ten (10) Years of cumulative experience in providing Customer service, Administrative duties, and Service Assistant responsibilities in multinational Companies.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership –building skills – listen attentively, solve problems creatively and diplomacy to find common ground and achieve win-win outcomes.
CAREER OBJECTIVE:
I am an experienced and talented person aspiring to enhance my career in a goal oriented multinational company where I can use my skills and experience for the growth of the company. I give my unwavering loyalty to whoever that is willing to employ me and benefit from my service and promise to be faithful to myself, work and others and above all to ensure that my contributions is for the advancement of my company.
EDUCATIONAL QUALIFICATIONS:
Higher National Diploma (HND Graduate) in Marketing Management
(Certificate is certified by UAE Embassy) Abia State Polytechnic, Aba 2009-2011
Proficiency in the use of Computer Software (Ms Word, Power Point and Excel)
USK-Kopiers Computer Training Institute 2008-2010
National Examination Council (NECO) O’ Level
Masuna International Secondary School 1998-2004
ORGANIZATION AND PERSONAL SKILLS:
Communication and interpersonal skills - Advance
Customer orientation and Relationship - Advance
English language and writing - Advance and Excellent
Proven marketing and sales ability
Ability to work under Pressure and Tight Schedules
Ability to work in a multicultural environment as both a team member and a leader in proactive decision making.
Ability to Work to Specifications within given time frames
ADDITIONAL TRAINING:
Basic Selling techniques in Sales and Marketing
Communication & Interpersonal Skill for Improved Customer’s Relations
Marketing for Effective Customer relations
Customer’s Satisfaction and Relationship Management
Improve Productivity and Profitability Course.
RELEVANT WORK EXPERIENCE
UAC FOODS 2007 - 2014
Position: Food & Beverages Supervisor
Duties:
Handling customer inquiries complains billings questions and payments. Mobbing cash and depositing the daily transaction to the bank. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners (staff) to achieve targets on monthly basis, organizing and planning daily activities and other administrative duties.
Key Accomplishments:
Manage a high-volume workload within a deadline –driven environment and consistently met performance in all areas (speed, accuracy, volume).
Helped company attain the highest customers service ratings ( as determined by external auditors).
Achieved targets on monthly basis with support of team members
Officially commended for initiative, enthusiasm, tenacity persuasiveness and intense customer focus.
I have proven to be an honest and hardworking staff and as a result of my competence contribution, in 2009 under UAC Foods Company, I was awarded the “ACTION SUPERVISOR”.
HOTEL DE VILLE FEB 2005 – JAN 2007
Position: Waiter/ Service Assistant
Duties:
Providing excellent customer service
Greeting patrons once they are seated
Presenting menus to customers
Explaining menu items to customers
Answering questions from patrons about food and beverages
Sharing information with customers about the status of their orders
Verifying age of customers who order alcoholic beverages
Refilling customer drink orders throughout the meal
Finding out if customers need additional items
Verifying that customers are satisfied with their orders
Taking food and drink orders
Entering each item ordered into restaurant register system
Delivering check to customers
Accepting payment for the meal
Communicating customer orders to kitchen staff
Ensuring that customer orders are assembled properly in the kitchen
Delivering orders to customers
Removing empty plates, used silverware, and soiled napkins from tables
CENTURY PALACE HOTEL FEB 2002 – DEC 2004
Position: Waiter
Duties:
Greeting patrons once they are seated
Verifying that customers are satisfied with their orders
Taking food and drink orders
Entering each item ordered into restaurant register system
Maintaining cleanliness and decency of the outlet
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Clean tables or counters after patrons have finished dining.
Stock service areas with supplies such as coffee, food, tableware, and linens. etc.
Presenting menus to customers
Explaining menu items to customers
Answering questions from patrons about food and beverages
ADDITIONAL PROFESSIONAL CERTIFICATE OBTAINED
2013 Basic First Aid and CPR Department of Petroleum Resources
Novelle Center
2013 Risk Assessment and Fire Safety Department of Petroleum Resources
Novelle Center
2013 Health and Safety at Work (HSE 1, 2, 3) British International Safety
Organization Novelle Center
HOBBIES: Reading, Traveling, Making Friends
Reference will be provided on request
Contact this candidate