Manager Sales

Adam Luther

*** ******* **, **********, ** *****

617-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

I have extensive experience in the banking industry and would like to expand my career path into other related fields. In my roles as an Assistant Manager and Personal Banker I was constantly working together with different departments to resolve customer issues as well as maintaining good customer relations. I was also responsible for making sure all staff were aware of ever changing policies, procedures and promotions at all times. My strong leadership and organizational skills make me a valuable asset in a fast pace environment where attention to detail is critical to ensure the business runs smoothly for the best possible customer experience.

PROFESSIONAL EXPERIENCE

Wells Fargo

Personal Banker II (SAFE) - February 2016 to Present

•Build long-term relationships with existing and new Wells Fargo high value customers, ensure retention, and provide excellent service in all customer interactions.

•Identify and offer packaged product solutions, proactively provide product solutions and services, and initiate partner referrals that meet the customers needs and their financial goals.

•Reach out into the community by visiting businesses, make outbound calls to customers, and conduct educational seminars in the community.

Wells Fargo

Personal Banker I (SAFE) - January 2015 to January 2016

•Build long term relationships with customers, in person and by phone by deepening the understanding of customers financial needs and by providing suggestions

•Exceeded challenging sales and referral goals by proactively selling products and services to customers and referring customers to other areas of the bank.

•Manages customer portfolio, services relationships and cross-sells all products and services.

Cambridge Savings Bank

Assistant Branch Manager - November 2010 to September 2014

Teller Supervisor - May 2005 to November 2010

•Assist the Branch Sales and Service Manager with supervising and coaching the branch team in all aspects of sales, service and operations

•Oversee the day-to-day operations of the banking center, assisting the staff with difficult customer transactions, and provide final resolution to customer issues

•Participate in branch sales meetings to motivate staff, review sales reports to enhance profits

•Monitor the personal measurable sales and operational goals of each individual as well as opening and/or closing the banking center

•Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise

•May prepare and deliver performance appraisals for subordinates as directed by Branch Manager

EDUCATION

North Shore Community College, Associates Degree in Culinary Arts

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