Administrative Assistant Customer Service

Profile

Ability to prioritize assignments and handle multiple tasks

Reliable analytical and problem-solving skills

Outstanding customer service skills

Excellent administrative and communication skills

Sharp attention to detail and the ability to multi-task

Ability to maintain confidentiality of all work information

Advanced computer skills in Microsoft Office - Word, Excel, Outlook and PowerPoint

Work Experience

Customer Service Representative November 2015 to date

Access Storage Solutions, Toronto

First Point of contact for clients and tenants

Process and maintain accounts of clients by calculating and prorating rent amounts and late fees for storage units

Create and update electronic customer accounts and records in the database system

Perform day-end closing procedures to ensure that all financial transactions for the company’s accounts have been processed accurately

Create and process financial transactions for auctioned storage units and manage the closeout process for accounts

Perform reception duties

Maintain and reconcile the office petty cash

Maintain files for each customer and ensure that customer database is up to date

Respond to customers’ emails and inquiries regarding their rental accounts

Answer multi-line telephone and redirect calls to appropriate departments and locations

Schedule and confirm appointments for the site manager

Receiving and sorting of mails for clients

Run daily management reports for the Asset managers

Receptionist October 2015

Adecco Professional: LAWPRO, Eckler Consultants (various locations in the GTA.)

Receptionist duties including being the first point of contact for all clients and visitors to the office, and registering of visitors and maintaining the visitors log

Operating the multi-line telephone including answering calls and inquiries, and transferring calls to the proper extension

Clerical duties including updating of files, scanning and filing of documents, processing waybills for FedEx, receiving and processing of mail and courier packages, and sorting and distributing incoming faxes

Administrative Assistant - Nurses Resource Team August 2015

The Scarborough Grace Hospital, Scarborough, Canada

Analyzed statistics on the monthly input and output of the Nurses Resource Team and created charts and presentations

Maintained and tracked records in the electronic medical record system, and managed electronic correspondence and information (e.g., emails and faxes)

Assisted in the preparation of the work schedule for the nurses

Processed external and internal telephone inquiries by providing information and relaying messages to the medical staff

Accounting Assistant Nov. 2010 – Sept. 2013

Corps Professional Solutions, Mississauga, Canada

Responsible for financial and administrative functions within the organization

Analyzed financial transactions and created financial reports for clients

Created financial statements for clients while maintaining confidentiality of client information

Calculated bi-weekly Canada Pension Plan (CPP) and Employment Insurance (EI) deductions for all employee paychecks and maintained associated payroll records

Analyzed statistical data and created charts and presentations

Maintained the computerized filing and retrieval systems for records and documents

Drafted meeting agendas, memos and meeting minutes

Administrative support including maintaining the electronic calendar of senior management, data entry, photocopying, scanning, filling, faxing and ordering office supplies

Receptionist duties including answering phones and maintaining a clean, safe and organized reception area

Assistant to the Financial Planner (Internship) May 2011- June 2011

Royal Bank of Canada (RBC), Oshawa

Responsible for attending to administrative jobs that pertained to the Financial Planner and learnt how to work in different departments of the banking sector

Provided reception duties by welcoming and meeting clients in the banking hall

Booked meetings with clients for the Financial Planner

Maintained the Financial Planners client list and managed incoming correspondence

Performed administrative tasks such as photocopying of documents and sending faxes

Education

Certificate in Financial Planning - Humber College, Toronto, Canada - May 2011

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